Fitness Connection in Durham, NC, offers a wide range of equipment and amenities at an affordable price, making it a popular choice for fitness enthusiasts. The gym features a turf training section, a full-sized basketball court, and a variety of group fitness classes, including Zumba and BodyPump, which are highly praised by members. Cleanliness and availability of equipment are generally good, although the gym can get crowded during peak hours. Many users commend the knowledgeable and supportive staff, especially personal trainers like Thaddeus and Melissa.
However, Fitness Connection has faced criticism for its customer service, especially regarding membership cancellations, with several reviews highlighting hidden fees and long waiting times for responses. The locker room conditions and pest issues also raised concerns among some members, affecting their overall experience. Despite these drawbacks, the low monthly cost and variety of workout options make Fitness Connection an attractive option for many.
Pros:
- Affordable membership rates
- Wide range of equipment and amenities
- Great, experienced trainers
- Variety of fitness classes
- Friendly and supportive staff
- Turf training section available
- Clean and organized facility
- Full-sized basketball court
- Childcare services offered
- Easy social distancing and mask compliance
Cons:
- Subpar locker room conditions
- Poor customer service for cancellations
- Hidden fees and charges
Location / Contact
- Address: 4700 Emperor Blvd, Durham, NC 27703, United States
- Phone:+1 919-941-9010
- Website:fitnessconnection.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 100 reviews.
The address is: 4700 Emperor Blvd, Durham, NC 27703, United States .
The contact number is +1 919-941-9010
This service is listed under Gym .
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Prasad Avula
1 year ago
Spacious, huge and clean. They have different workout machines, cardio equip and variety of classes upstairs and functional workout place, basket ball court downstairs. Only downside is lot of people and sometimes it is very hard to find weights or equipment. Ofcourse it is because of its low monthly rate there are lot of subscribers. So i am not complaining. Overall it is good location if you dont mind waiting for equipment at peak hours.
Quentin Cui
1 year ago
I come here just for the basketball, and the competition is great. Probably wouldn’t recommend if you’re looking for more casual games. Court is decent (it’s bigger than what you see at LA fitness), and I like the taped down three point line that’s farther out. For some reason, lights are pretty dim, but it doesn’t get in the way of playing.
pranay reddy
1 year ago
First of all i had to visit this gym because i had no options. Not at all satisfied with the equipment and place !Just to cancel a $10 membership i had to waste my 3 hours to reach the customer care. No email service on website contact us page ! Great service guys ! Just keep wasting customers time 👏I left a notice of cancellation before jan 18th and got charged on jan 18th.Now i am trying to reach customer care since 3 days on a long queue. The lady picks up and says that she has no update and she has to charge another month as per policy. So how many months you guys want to charge ? When the customer moved out of state for good ?
Will Anthony
1 year ago
I love this Gym. Every single staff member is more than helpful. It’s a very open, clean, & positive environment. I’ve been a member for about 2 months. Wouldn’t go anywhere else! I love it.
suzie que
1 year ago
This gym has everything I need for a montly low price. I have not fully used all the services (sauna, steam) but everything else so far so good. It gets pretty busy on mondays but the rest of the week is generally pretty good. The employees are friendly and great you when you come in and wish you well when you leave and they have been willing to answe any questions I have. I really enjoy their Body Pump class! They have 3 other classes going on now but I cannot comment on them. They do not have their spin classes going yet and I am sad about that but I believe its covid related. It is an enclosed room so I can see if that is the reason. They have two floors. You should definitely do a tour when you get a chance. I like the open floor area they have where you can do many activities on your own with plenty of space. Like I said, its busy on Mondays and even with my mask on, that area can start smelling like man sweats if you know what I mean...lol.I would recommend this location because of its low price, equipment, classes and friendly employees.
josh McMicheals
1 year ago
total scam they take advantage of you, you shouldn't feel like your being ripped off by your own gym. hidden fees and extra charges if you try to cancel gym itself is not that bad but the policies are terrible.
A F
1 year ago
Haven't been to this gym in 5yrs or more and tried to call a cancel years ago and it didn't work the 1st time. I seen a $29.99 charge on my bill and tried to call to see if I could get a refund and of course they said they couldn't refund it and that I would be charged an additional $10.00 next month. This is not a job and shouldn't require a 30days notice to cancel a membership when you HAVE NOT BEEN IN MORE THAN 2YRS. This gym is not even 24hrs. Don't sign up for Fitness Connection. Go to a gym that you can cancel anytime with no stipulations or they will cancel automatically if you haven't been in a while. They don't care if your status has changed.
Lamar Paylor
1 year ago
As Promised I would come back and edit after a few visits to this gym. Let me tell you, ZUMBA is a complete VIBE. Every instructor is freaking AWESOME. It legitimately feels like a day party without the booze (trust me you wont need it) Every instructor is so patient. If you are confused with the steps the instructors will even take the time out of their busy lives and show you the routine after class.RTP fitness connection definitely has the best Zumba instructors around which is the major perk of the membership. I hope they keep these instructors and I hope the instructors are shown appreciation. Upgrading from a 1 to a 4. The gym is a bit smelly, but I've gotten use to it.My first review was a 1 due a misunderstanding, however, I moved on and now I can't wait to go to Zumba class each week. I literally count down the days til class!
Jason Coffman
1 year ago
Good, well run gym that's clean and orderly. They cover all the basics and even have a few specialty items (ssb, prowler sled, sandbags, turf area, etc). If you're a highly specialized strongman or powerlifter maybe you want more equipment, but for the price it's hard to beat.AND the staff is very nice and has been open to all feedback.
Sara Sokolik
1 year ago
Staff is helpful, nice, and knowledgeable and takes safety and cleanliness seriously. Equipment is clean and new. Personal training sessions with Galen have been keeping me working at my goals without injuring myself or falling off the wagon. I highly recommend this gym !