Fitness Connection

I have been a member of the Fitness Connection, RTP for many years. With the exception of Covid closure, I attend here 3-4 times weekly.The morning staff is amazing. Rhashad and the other young man at the desk are always pleasant and helpful. As helpful as they can be, at least.The gym recently has removed the floor mats from the second level, for reasons unknown.My time is very regimented in the mornings, as I go directly to work from my exercise.I have made several attempts to have mats placed on the second level again, to no avail.I do NOT have time to run downstairs between my cardio and weight routine, to get a mat for my 10 minutes of floor exercises.I have twice carried one up from downstairs but they always wind up back on the first level as there is no mat hangers on the second floor any longer.I made several request to front desk and their hands seem tied by upper management.I even wrote a request on my my email feedback..... still nothing!I love this gym in every other way.I feel I pay a sizable monthly fee to belong here.Just doesn’t seem like a big thing to request!

My husband and I joined this gym almost two years ago. Last year I went online (as I thought I was supposed to) and submitted a request to cancelMy membership, but they never did and the charges continued both monthly and annual. I tried calling their corporate number but they have a message that says to call your local gym to cancel your membership directly with them. I call during business hours and the managers extension is always busy. The extension to discuss your account, cancel or customer at the local gym says you are calling outside business hours even if you are calling within their normal hours of operation. I finally had to select the option to “join the gym” before I got someone and explained what happened and spoke to someone at that extension about 10min ago and they finally put the cancellation in for me. It only took a year and a half. The gym itself if good, with the kids club, their hours and options of classes and the equipment available; however they are terrible when you need to get a hold of someone or need to make a change to your account. So my one star is for poor customer service and the lack of availability when you need to communicate with someone.

Thanks for the guest pass! Your gym was really clean and even though you have tons of new stuff, I loved using one of the older ellipticals. The locker rooms were really nice and the guy at the front desk was very patient and kind!

I decided to drop by Fitness Connection to see how I felt returning to the gym now that they have reopened. I was very impressed with the cleanliness of the gym, as well as the ability to socially distance while working out. Even more impressive, every single person I saw there was wearing a mask and was very respectful of other members. I belong to another gym where I live and am not comfortable going back there after seeing that at least 50% of the members were not wearing masks once they got past the front desk, not to mention there was little respect for social distancing. Great job, Fitness Connection RTP!!!

For the price point, this gym has it all! I love the turf room for hiit workouts and staying motivated. Staff are super friendly and encouraging. There are sanitizing stations every couple of feet through out each room and everyone is good about using them before and after using the equipment. My only wish is that things were normal again so childcare and group classes could presume.

Quan was amazing with helping me choose my new gym home! He answered all of my questions and made me feel super comfortable about joining this gym. Brandon and Raheem also made me feel super welcomed and at home. I give it four stars because they dont have a lot of ab machines. But other than that the atmosphere is pretty cool and the staff was amazing (I give them all 5 stars), their customer service is on point!

Cheap gym that blasts music with no consideration for guests and management doesn’t do anything about this. Equipment is often broken and unavailable for weeks. Only positive aspect is that it is cheap and that has positive and negative consequences like most gyms if its caliber. If you have any other options I would look elsewhere. The other locations for fitness connection are far better especially off of highway 70 in Raleigh.Edit: They did upgrade the equipment at the gym which is nice so upgrading the rating. Never did a thing about the noise from group fitness gym citing over heating risks and the air system not being able to support the room.

Nice atmosphere.. Good workout equipment... However they don’t offer any towels anymore and don’t even offer bags to put your wet towels in anymore either. The steam room is a hit or miss. It seems they don’t bother to change time when time goes up or goes back. Also strange that they open late on Sundays but close an hour earlier than everybody else.

Friendly staff, clean facility, more then enough options for machines/weights/etc. Great services and benefits. Never crowded and other members are very kind and helpful.I was not payed or compensated in any way for this review. This is from my own personal experience with using this gym.

I’ve been coming to this location for some months now. Never had any problems with the staff or facility. The operating hours are a little inconvenient sometimes but other than that The facility is clean and the staff is alway nice and friendly.