Fitness Connection in Durham, NC, offers a wide range of equipment and amenities at an affordable price, making it a popular choice for fitness enthusiasts. The gym features a turf training section, a full-sized basketball court, and a variety of group fitness classes, including Zumba and BodyPump, which are highly praised by members. Cleanliness and availability of equipment are generally good, although the gym can get crowded during peak hours. Many users commend the knowledgeable and supportive staff, especially personal trainers like Thaddeus and Melissa.
However, Fitness Connection has faced criticism for its customer service, especially regarding membership cancellations, with several reviews highlighting hidden fees and long waiting times for responses. The locker room conditions and pest issues also raised concerns among some members, affecting their overall experience. Despite these drawbacks, the low monthly cost and variety of workout options make Fitness Connection an attractive option for many.
Pros:
- Affordable membership rates
- Wide range of equipment and amenities
- Great, experienced trainers
- Variety of fitness classes
- Friendly and supportive staff
- Turf training section available
- Clean and organized facility
- Full-sized basketball court
- Childcare services offered
- Easy social distancing and mask compliance
Cons:
- Subpar locker room conditions
- Poor customer service for cancellations
- Hidden fees and charges
Location / Contact
- Address: 4700 Emperor Blvd, Durham, NC 27703, United States
- Phone:+1 919-941-9010
- Website:fitnessconnection.com
Rating Stats
Reviews (100)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 100 reviews.
The address is: 4700 Emperor Blvd, Durham, NC 27703, United States .
The contact number is +1 919-941-9010
This service is listed under Gym .
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Huley Brown
5 years ago
Fitness Connection has been really great for me. I started coming here after knee replacement surgery. These folks have become like family to me. My improvements have been great! Thad is a great trainer and better person. He makes sure I am doing the exercises correctly. The staff has been wonderful to work with. I have been very impressed.
Michael Wetzel
5 years ago
This gym has everything you could want. Great location, great equipment, friendly staff, a big turf room, and a full size basketball court! And if you are looking for a personal trainer, they have the best! I have been training with Thaddeus Wheeler for over half a year now and he never ceases to come up with great work outs that are specific to me and my athletic goals. Even through tough injuries and being late to my sessions too many times to count, he still provides me with my moneys worth and is super flexible if I want to change my work out time with him.
Kasha Little
5 years ago
I joined this gym last October. I immediately signed up for personal training classes after my fitness assessment with Mike. He didn't make me feel bad about my current level and gave me hope that I could turn it around with a trainer. Really nice guy! From there, I was paired with Thaddeus Wheeler. He's AWESOME! He will push you, but his easy going personality won't make you hate him for it. My sessions with him are always productive and entertaining.As far as the rest of the gym, the classes are challenging but fun. The instructors are great. They always give alternative moves for those who need it. The machines are rarely down. The gym is clean and doesn't smell. The staff is friendly and helpful. I would reccomend joining.
Christina Campbell
5 years ago
I started working directly across the street from this gym location and could not neglect my body anymore. After having two babies I needed to kick myself back into gear and knew that I could not (or rather would not) do it alone. Enter JOSH! Josh is an excellent trainer who has, in the limited time I've been working with him, gotten my butt back into shape. I am working muscles I forgot I had and seeing results already.Facility - The facility is decent. They have a lot of weights, machines, and great class offerings at convenient times for the working adults. They also have a child care facility included in your membership!!Staff - Hands down the BEST staff! They are all friendly and welcoming and a pleasure to see every day. They are personable and real people!This is the best $20 +cost of training investment I have made. I am very pleased with not only the training but the convenience and the people!
julian Lee
6 years ago
Gym seems very dingy. the locker room was full of men who just wanted to stand and pose in the mirror half naked. the best thing about this gym so far is the Body Jam dance class. I may change locations. the staff isn't all that professional, but hopefully things change.
Donna Kaye
6 years ago
I am giving Fitness Connection 5 stars in terms of value for your money. What makes this gym great is the staff. They are friendly, encouraging and responsive to suggestions. They also set the tone for welcoming people from all …
Greg Carrero
6 years ago
Don't fall for the low 9.95 or 19.95 monthly fee with no joining fee. I thought it was a great way of trying out the gym for a month or two to see if I liked it, until I got hit with an extra $39 "annual" fee instead that they conveniently don't tell you about when you join, but you can't get out of that. Also, they got rid of the pool. Extremely disappointed with their sales tactics and way of conducting business.
Latiecia Joyner
6 years ago
I have never joined a gym before but Danny made it simple and easy. He took the time to show me around and was very knowledgeable about everything even recommendations. The whole staff, management included, is very friendly. I enjoy this gym and recommend it.
Adam Leggett
7 years ago
I have been going to this gym for 6 months now. I am still a member, but I am going in to cancel it this week. Let me tell you why: …
dolphintattoogirl
7 years ago
I have been going to this gym for 7 months now and must say that I have always been very impressed with the equipment. They have good machines that are well kept up, and Travis is a nice guy. However, beware of Mike the head fitness trainer. He is a sadistic, chauvinist, radical Roman Catholic. I don't recommend that any woman get near him.