single listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing image

Fitness Connection in Durham, NC, offers a wide range of equipment and amenities at an affordable price, making it a popular choice for fitness enthusiasts. The gym features a turf training section, a full-sized basketball court, and a variety of group fitness classes, including Zumba and BodyPump, which are highly praised by members. Cleanliness and availability of equipment are generally good, although the gym can get crowded during peak hours. Many users commend the knowledgeable and supportive staff, especially personal trainers like Thaddeus and Melissa.

However, Fitness Connection has faced criticism for its customer service, especially regarding membership cancellations, with several reviews highlighting hidden fees and long waiting times for responses. The locker room conditions and pest issues also raised concerns among some members, affecting their overall experience. Despite these drawbacks, the low monthly cost and variety of workout options make Fitness Connection an attractive option for many.

Pros:

  • Affordable membership rates
  • Wide range of equipment and amenities
  • Great, experienced trainers
  • Variety of fitness classes
  • Friendly and supportive staff
  • Turf training section available
  • Clean and organized facility
  • Full-sized basketball court
  • Childcare services offered
  • Easy social distancing and mask compliance

Cons:

  • Subpar locker room conditions
  • Poor customer service for cancellations
  • Hidden fees and charges

Location / Contact

Rating Stats

3.7

out of 5.0

23 reviews
5.0
8 reviews
4.0
5 reviews
3.0
18 reviews
2.0
46 reviews
1.0

Reviews (100)

author-img

Front desk staff is great.CONS:Is the sauna ever getting fixed? The first two months of my membership, it was constantly breaking down and required maintenance. In four months of having a membership, I’ve been able to use the sauna four times. Four! Please fix the thing. Every time I come it’s always something with it. Now I just callbefore and drive somewhere else. They close early on the weekend as well.

author-img

I absolutely love Fitness Connection in RTP. The equipment is well maintained, staff are friendly, and there is plenty to choose from whether you want weights, cardio, or classes. But when I really fell in love with the gym is when I decided to take on personal training. After partnering with Josh for many months I’ve discovered a stronger and more confident self. He’s a builder of people. :) He pushes me harder than I think I can go and always makes me appreciate what I’m capable of. I would highly recommend the gym and personally recommend Josh.

author-img

I really enjoy working out at this location - mainly because of the people there. My trainer, Josh Woolard, keeps me motivated and has helped me achieve some goals I never think I could have. Without him, I'm not sure I'd be a customer. I look forward to our workouts - because I know I'm going to get a great workout, get stronger and have a good time doing it. If you're looking for personal training, make sure to request Josh!!

author-img

The gym itself is fine - definitely not bad for $10 a month . However I get hit up all the time for personal training and trying to drop one person from your membership is way harder than it should be. In fact it was rather shady... I think the guy was just trying to hit his quota or something but I was in a hurry and didn't realize like arguing with him. Bottom line, go there for a gym and just ignore all the mess from the people trying to upsell you.

author-img

I just started coming to this gym about a month ago & I have seen progress that I haven’t been able to attain in YEARS. My trainer, Melissa, is AMAZING & I honestly can say she has made a huge change in my life. She listens & plans according to my personal lifestyle & activity levels & always gives me helpful tips that I can use outside of our training sessions. I find myself excited for our sessions cause she always finds a way to spice it up & challenge me. Her excitement for my progress matches mine & I would recommend her expertise to any & everyone

author-img

This gym has plenty of amenities, wonderful staff, and tons of stuff to do. Thaddeus is a wonderful trainer! He actually makes you excited for working out, and will help push your limits, giving you a strong sense of progression. He is also rather knowledgeable about dealing with pain and dietary changes and needs. In addition to all that, he is funny and easy to get along with as well!

author-img

They wanted to substitute my free 5 day pass to try out the facility to garnish a discount on the enrollment fee. I told them I had already been to another Fitness Connection and tried it out and didn't like it because they didn't have wifi. Anyone with any amount of customer skills would have issued another five day pass and had me try it out. Instead, they held the 5 day pass as a bargaining chip. This costs them nothing and was silly. Hopefully someone reads this and sees it as I'm doing them a favor for explaining why they lost the deal. Interesting observation...when I went to the other Fitness Connection location in February the annual fee was in April. Here at this facility, I went in in September and was told it was in November. Hmm. Interesting. All in all I thought the facilities were good and I could see myself in there. Shame, they have no common sense on how to identify the customer's priorities and make a sale based on that. I'm still looking for a fitness club.

author-img

I’m happy that I joined Fitness Connection.My personal trainer is Vince and he has been great! He does an amazing job creating workout plans and making sure I’m doing all the exercises correctly. His workouts are challenging and pushes me to work harder each and every time. I would highly recommend Vince and Fitness Connection!

author-img

I've been going to Fitness Connection RTP several times a week and have had a great experience so far. I recently started training with Melissa and she is awesome! She has tailored great workouts to help me get stronger and be a better runner. Not to mention, she is super supportive and just plain fun to be around. Thanks, Melissa and Fitness Connection!

author-img

I've been training with Thaddeus Wheeler here at Fitness Connection RTP for about 3 months now and have been blown away by the instruction I've received. I was initially nervous and a bit overwhelmed feeling very out of shape and not knowing what to expect. However, in just a short time I've finally reached the point where I'm 'enjoying' going to the gym and that's truly a great feeling. The turf room has been great, as well as the varied workout regimen Thad has me on. We've steadily turned up the intensity of the workouts as my strength, balance, and stamina increases. Needless to say the results keep me coming back.The staff here has been very helpful as well, and made it a welcoming experience for me from the beginning. I recommend anyone to join, and definitely sign up for personal training with Thad if you are able.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 100 reviews.

The address is: 4700 Emperor Blvd, Durham, NC 27703, United States .

The contact number is +1 919-941-9010

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos