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Fitness Connection in Durham, NC, offers a wide range of equipment and amenities at an affordable price, making it a popular choice for fitness enthusiasts. The gym features a turf training section, a full-sized basketball court, and a variety of group fitness classes, including Zumba and BodyPump, which are highly praised by members. Cleanliness and availability of equipment are generally good, although the gym can get crowded during peak hours. Many users commend the knowledgeable and supportive staff, especially personal trainers like Thaddeus and Melissa.

However, Fitness Connection has faced criticism for its customer service, especially regarding membership cancellations, with several reviews highlighting hidden fees and long waiting times for responses. The locker room conditions and pest issues also raised concerns among some members, affecting their overall experience. Despite these drawbacks, the low monthly cost and variety of workout options make Fitness Connection an attractive option for many.

Pros:

  • Affordable membership rates
  • Wide range of equipment and amenities
  • Great, experienced trainers
  • Variety of fitness classes
  • Friendly and supportive staff
  • Turf training section available
  • Clean and organized facility
  • Full-sized basketball court
  • Childcare services offered
  • Easy social distancing and mask compliance

Cons:

  • Subpar locker room conditions
  • Poor customer service for cancellations
  • Hidden fees and charges

Location / Contact

Rating Stats

3.7

out of 5.0

23 reviews
5.0
8 reviews
4.0
5 reviews
3.0
18 reviews
2.0
46 reviews
1.0

Reviews (100)

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Love!! This gym so much classes to keep me motivated all the time! Staff members are nice and friendly! Good vibes! The only thing why I don't give it 5 start because of the bathrooms or lockers room it needs more cleaning! Especially the toilets and showers! Is dirty But other than that I really like this place i really recommended it to anyone that will love to reach thier goals for once for all.

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Been training with Melissa and it’s been great so far. She’s been very clear, constructive, knowledgeable, patient and helpful. Se’s also taken the time to actually understand my needs, limits and aligns it with my goals which is nice and giving a planned workout to me.Upstairs could use some cleanup or renovations but other than that it’s a great gym. Also it praise to mention about Kids club was good and the kids are well taken care.

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This review is for personal training - I am taking personal fitness training here with Melissa. She is very insightful trainer who understands my needs, requirements and limitations very well and ensure that I get most out of my workout. She is constantly pushing me harder to strech my boundaries and achieve new goals. I highly recommend her for one on one training. Gym and equipments are adequate for the workouts and the location is very accessible. Staff is friendly.

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Cool atmosphere and great staff. It gets a little busy during peak hours, but it's well worth it. Melissa Mosby has been training me for months. After 2 knee surgeries and a back injury I was hesitant to get in the gym but she's mindful of my injuries while pushing me harder than I'd push myself. She absolutely rocks (she gets a 10 out of 5)! Love the training, love the price, love the staff.

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We are all entitled to our own opinions, right? Well here's mine:Parking: 4Location: 5Decor/ambiance: 4Customer Service: 5One of the best gyms in the RTP area (in my opinion). They offer a slew of great classes. They have a awesome staff of trainers who all work great together. This location has a big sized pool on the lower level. They even sell supplements as well. The pricing structure is good as they offer a lot for much of nothing. Parking can be a BEAST at times if you go during peak hours. Clean bathrooms and locker rooms.

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I started working out after long time. It is a great location which is near to everything. There are many classes to choose from and schedules are great. I signed up for personal training. My trainer Melissa is great, she really understood that I started after long time. So gave me the time when I needed and the boost to keep me going on. She listens my fears and comes up with wonderful answers. Overall, so happy that I started and will continue doing so.

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The location is convenient. There is a wide range of choices for equipment and they now have a turf room for more athletic workouts. The trainers are great. I train with Thad and he has done wonders to help strengthen my shoulder after my injury. Very knowledgeable about body mechanics and related injuries. The front desk staff is always welcoming. Overall, great experience.

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Been training with Thaddeus and it’s been great so far. He’s been very clear, constructive, knowledgeable, patient and helpful. He’s also taken the time to actually understand my needs, and aligns it with my goals which is nice rather than just giving a random workout to me.The staff is nice and the overall experience at the gym is good to get your workouts in. Turf room downstairs is perfect. Upstairs could use some cleanup or renovations but other than that it’s a great gym.

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I started working out regularly at this Fitness Connection facility around November 2017 and have been training with Thaddeus Wheeler (Fitness Connection trainer) twice a week since then.I feel very comfortable coming here -- the staffs are friendly and responsive; the facility is clean and well-ventilated; and the equipment is in good shape.Also, I enjoy training with Thaddeus -- Thaddeus is friendly, knowledgeable, and professional. He continuously works with me to understand my fitness needs and goals, so he can figure out a plan to guide me towards success. In addition, I find it extremely valuable that Thaddeus constantly challenges me to push my limits while making sure I am doing that correctly and safely. Progress is a great motivator.Overall, my experience here is very positive.

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I joined this gym sometime in March of this year. I love the friendliness of the staff. Everyone is super knowledgeable and encouraging. I also love the free group classes you can take here, the instructors are fun and motivational!I’ve had the opportunity to be personally trained by both Alan and Melissa, and both of them are fantastic!!Alan has an intense athletic training style and will definitely push you toward meeting your goals. Melissa respects and understands my fasting and pescatarian diet and was considerate of them when we discussed my goals on day one. She’s very knowledgeable and gives great advice on things I need to be mindful of in regards to my health and strength training.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 100 reviews.

The address is: 4700 Emperor Blvd, Durham, NC 27703, United States .

The contact number is +1 919-941-9010

This service is listed under Gym .

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