Planet Fitness at 6375 Montana Ave in El Paso, TX, offers a welcoming environment with 24/7 availability, making workouts accessible at any time. Members appreciate the cleanliness of the facility, courteous staff, and a variety of equipment, including massage chairs and tanning rooms. However, issues like crowded spaces and limited free weights persist. Despite these minor drawbacks, the gym remains a popular choice due to its affordability and supportive atmosphere for people of all fitness levels.
The gym's commitment to customer service shines through, although some members have faced challenges with membership cancellations and malfunctioning equipment. Overall, Planet Fitness provides a decent workout environment, especially for those prioritizing convenience and a judgment-free zone. Their wide range of amenities and organized space cater well to the fitness needs of their diverse clientele.
Pros:
- Open 24/7.
- Clean and well-maintained.
- Friendly and helpful staff.
- Affordable membership fees.
- Variety of equipment.
- Judgment-free workout environment.
- Good customer service.
- Additional amenities like massage chairs and tanning rooms.
- Spacious layout with plenty of room to move around.
Cons:
- Can get crowded.
- Limited free weights.
- Issues with membership cancellations.
Location / Contact
- Address: 6375 Montana Ave, El Paso, TX 79925, United States
- Phone:+1 915-778-7867
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 6375 Montana Ave, El Paso, TX 79925, United States .
The contact number is +1 915-778-7867
This service is listed under Gym .
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Nikky Grey
1 year ago
Not enough equipment and the gym it self is very small. It's very hard to get a decent workout in when in the evenings at this location
Abram Garcia
1 year ago
This place is horrible baths smells really bad and the staff is rude sergio the manager do not give you options about cancelation and talk to you aggressive. This is a great company but this is a horrible location please avoid it .
Martin Flores R
1 year ago
Too old installation, old equipment, the water massage beds didn't work at all, everything is disorganized.... I don't recommend this building in special. The one on Montana and Chelsea
Maritere Barajas
1 year ago
No one that help you.. so I had to ask different members to show me how to turn on Machines n used my phone to show me how to use them. Very clean n lots of friendly people.
DANIEL ESPARZA
1 year ago
It's pretty cramped but luckily they are moving soon so it'll be better. Hygiene is really good and the environment is nice.
Christopher Ramirez
1 year ago
Would love to put a 5 star but when will you guys go back to the old hours of 24/5 and late hours o nthe weekends?The pandemic is over. I and many others are still paying for previously advertised hours.Can you help?
shane sapp
1 year ago
Once again...Great gym but front desk staff needs more training. Stella doesn't seem to know how to operate the tanning bed. This was around 655 am today. She will always say the system is down on more than one occasion, when asked to program the tanning beds or any of the other black card items. Possibly she needs more training or you could provide a manual to help her.
Cheese Mac
1 year ago
For a multi-million dollar company you would think that more than half their equipment wouldn't be run down or broken. This specific location has over 15 things under maintenance or broke.
David D.
1 year ago
It's clean , the equipment is awesome but it gets to crowded. By the time you get to use a machine, dumbbells or the Smith machines you already have cooled down. Other than that it's a great place to workout.
Hans Park
1 year ago
Just canceled the membership after 2 years. This place wouldn't consider a first-come-first-served line system with so many people trying to use the bench presses. I waited literally 25 minutes standing for one bench press and couldn't find one available. After talking to the two front desk people, they kept insisting that this was how things are run here at this gym. Well, clearly I see that, and it's inconvenient and unpractical. How is it fair for someone to wait 25 minutes when the other guy just walked in and took the bench press at the far end while I'm standing from the opposite. The front desk flat-out rejected my proposal of building a line system so that people don't have to wait long. Rude and unprofessional. They never, not once, tried to resolve the issue with me. They kept insisting on their old, unfair ways, saying "this is how its done here." Their clear massage to me is if I don't like it, I can leave. Well, I sure am leaving. Glad I canceled the membership. Will be going to anytime fitness, instead.