Planet Fitness at 6375 Montana Ave in El Paso, TX, offers a welcoming environment with 24/7 availability, making workouts accessible at any time. Members appreciate the cleanliness of the facility, courteous staff, and a variety of equipment, including massage chairs and tanning rooms. However, issues like crowded spaces and limited free weights persist. Despite these minor drawbacks, the gym remains a popular choice due to its affordability and supportive atmosphere for people of all fitness levels.
The gym's commitment to customer service shines through, although some members have faced challenges with membership cancellations and malfunctioning equipment. Overall, Planet Fitness provides a decent workout environment, especially for those prioritizing convenience and a judgment-free zone. Their wide range of amenities and organized space cater well to the fitness needs of their diverse clientele.
Pros:
- Open 24/7.
- Clean and well-maintained.
- Friendly and helpful staff.
- Affordable membership fees.
- Variety of equipment.
- Judgment-free workout environment.
- Good customer service.
- Additional amenities like massage chairs and tanning rooms.
- Spacious layout with plenty of room to move around.
Cons:
- Can get crowded.
- Limited free weights.
- Issues with membership cancellations.
Location / Contact
- Address: 6375 Montana Ave, El Paso, TX 79925, United States
- Phone:+1 915-778-7867
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 6375 Montana Ave, El Paso, TX 79925, United States .
The contact number is +1 915-778-7867
This service is listed under Gym .
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Alfonso Ponce
2 years ago
Great place to work out, clean.Love it.But, to lift weights, up against the mirrors. there should be a line. Waiting to use that area. It's always full. And there always on the phone. But sitting on the bench. Not working out.It would help others, if there was a sign. Stating please dont be on the phone while working out. Help otheres get there work out done.
Hector Tapia Jr
2 years ago
Just singed up with PF. To a review about COVID. THE PANDEMIC IS NOT OVER! Just cause mask arent required doesn't mean COVID IS DONE! MY only problem with the gym is the rude people at the front desk. Especially in the evening. No hello good evening or go screw yourself.And if you need questions answered call another PF. They never answer. Unless you call at 4 am.
Guillermo Rosales
2 years ago
Great place to go. I gave it five stars because it is a decent place to go workout if you know what you are doing. One thing I would say is you never know what type of crowd you are going to see at the gym. Sometimes it could get crowded and other people can hug the weight machines. It is bothersome to see someone on their phone and taking their time on a weight machine you are eagerly waiting to use. Common courtesy would be to do your reps, clean the station and move along. It would be unfair to doc the gym for that as it is out of their control. The staff there is friendly.
Julio A.
2 years ago
Way Overcharged, Half the staff are rude or at times ignore you. Showers are cold with mold in corners. Lack of soap as well to help spread covid-19. There are better gyms to go too then Planet. Keep my money I don’t want it back.
Daniel Tarango
2 years ago
I got the no down deal for my son and I cause anytime fitness requires kids to be 16and planet fitness is 13. My son wanted to begin working out so here I am. It feels good so far. Still good!
Fredrick Joseph Rodriguez
2 years ago
One of the dirtiest, nastiest Planet Fitness Clubs I've ever been to. Bathrooms were always dirty and disgusting looking. Staff is unaccommodating and when you try to cancel your membership they will not help. The general manager Cynthia is practically worthless. Do yourself a favor and go to any other gym except Planet Fitness. Don't waste your time with their unhygienic gyms.
Gloria Flores
2 years ago
I went to Planet Fitness to use the bed massage machine and a black male employee was very rude to me. He told me to use bed #2 and he tooked too long to turn on the bed massage so I went to the front counter to let him know about it and he told me to wait until he finish talking to a customer. told
Rachel Finley
2 years ago
If possible I would give no stars. My husband had a membership tried to cancel it multiple times. Before and after we moved back to MI. So, had to have the bank block the transactions. Then we learned you kept his debit card on file with out his knowledge and charged our account 26$. Instead of the normal 10$. So, not only did we have to block you from taking the membership, we also had to have my husband issued a new debit card. To stop you from continuously taking money from our account and we are over 1,000 miles away from your gym. I will NEVER recommend any planet fitness to anyone I know. You are money hungry thieves. You need to seriously read evaluate your "customer service". You could have simply not canceled his membership over the phone and avoid this. Now other potential customers will see this and I hope they pick a different gym. Have the day you deserve.
A google User
2 years ago
*Decent* and affordable is the best way to describe this location. Smith machines fill up FAST and at times do not free up. I refuse to come during busy hours because machines/cables/ benches are taken and also don’t free up. IMO, cleaning stations should be more available (near benches/ smith machines). If you come after 4pm, obviously be aware of v crowded gym. Staff is friendly.
Chris Martys
2 years ago
I have been to many PF facilities around the country, and this gym is just like any other PF you may encounter. However, it differs from the better facilities in a few ways. The place is always packed full of people, to the point of overcrowded. Many of the members here have absolutely zero gym etiquette - they do not wipe down equipment when finished using it, they grab 4 SETS of dumbbells for their bench when the gym is crowded, they talk to other members or on their cell phones while occupying gym equipment, etc. Also lots of people here who love to look at themselves in the mirror during their entire workout. None of these afflictions are the fault of this PF facility, just general D-bags from El Paso I guess.