XSport Fitness

The facility was good. majority of the equipment were functional and wasn't too difficult to understand on how to use alone. Nothing really wrong when it just working out your body. Used the pool in this location. I was not please in the condition the pool was in. The pool is noticeably yellow, Saliva is clearly visible from those that used the pool prior. Strands of hairs are present in the water. Was only in for maybe 5 minutes before I felt too disgusted to be in any longer. Asked the 2 employee at the front desk if they know what time of day the pool is clean. They both do not know. Asked if they know how often does the pool get clean. Was told about two weeks. I did not get the two employees names. I was too focused on the pool at the time. Must speak to the location general manger and find out for real. Overall the equipment was fine although the pool was a bad experience.

So far I have not been satisfied with my services at this gym. Initially after moving into the neighborhood I signed up for the 7 day free trail to see if I wanted to join. Upon visiting the gym, the manager instantly talked me into getting a membership. What is the point of offering a free trail if you are not going to let guests use it? I signed up for a premium membership, because the manager did not make me aware that their were cheaper options. When signing new members up, you should show them all of the available memberships, not just the more expensive ones. Although hesitant, I followed the advice of the managers and purchased personal training sessions. At my first session, the trainer notified me that she wouldn’t be able to work with me due to conflicting schedules and because she was going on vacation the following week. The new trainer she introduced me to was absolutely amazing. However, she has cancelled our sessions 2 weeks in a row. So far my experience at this gym has not been the best. The management is super pushy and looking to make sales and the personal trainers don’t seem to be organized. This is ghetto.

Unless you're an already buff dude with 200 pounds of muscle who never needs help from staff, this is not the gym for you.I hate this gym. And I'm somehow paying more for it.Let me walk you through a general workout. We'll start with a quick warmup on elliptical. That's fine. On to stretching. Wait, why is no one wearing a mask on the stretching mat? It says you can take off a mask only when actively working out, and I KNOW stretching isn't that exhausting. Maybe one of the staff will come over and... nope. They're way over at the check in desks, on their phones.Time for bench press. Now, I'm 120 pounds and can't warmup with the 45-pound bar, so I need to get the 30-pound straight bar from the rack...where is it? Not on the rack. No one's using it. I peer in the training room. No. Group fitness room? No. Other rooms? No. Basketball court? No. Stretching area? No.I go the guys at the desk, who are still on their phones. Oh, one of them picked up the gym phone to look busy. That's nice. The other gives me a blank look and asks me if I looked in all the places I have obviously looked.Cool. So I've wasted 15 minutes now, gotten all my day's steps in going back and forth, and I still can't warm up.Not a great bench workout, but moving on. Time for the cable row. Once again, I'm not a giant buff dude who can go from 55 pounds one set to 70 pounds when I'm ready to move up. I need some weight add-ons. You know, like they have at EVERY OTHER XSPORT GYM. But no, not here. They do not cater. So I improvise by finding a 5 or 10 pound weight from a squat rack... Well no. There are only 45 pound weights on those. A different machine then. It takes me 10 minutes to find one. Why? Because ALL I SEE ARE 45s. Yeah, the picture I took below? There are over FORTY 45s, six 5s, and zero 10 or 25 pound weight add-ons. NO ONE USES THAT MANY HEAVY WEIGHTS.I finally find a round 10 pound add-on to do my rows, and now it's time to get a 10 pound dumbbell for the next workout. SURELY that won't be a hitch right?Wrong. So so wrong. There are 2 sets of 10 pounds on the lifting rack. They are both missing. No one around me is using them. Because apparently people CANNOT PUT THE LIGHT WEIGHTS UP???? and of course the staff wouldn't enforce that or even do a quick clean up of weights that look unused. So no 10s. But I know there are lighter weights in the group fitness room because I use the 7.5 and 12.5 pound weights. I depend on those for my routine, so thank goodness for them.Wait, the bins are locked. Only the 15s are available. Okay. I go ask the infamous front desk. The guy with the keys...is on a break??? Are you KIDDING ME? How is there not a protocol to pass the keys to someone else during that?FIFTEEN MINUTES LATER he tells me that we can't have those bins unlocked from now on. They're only for groups doing their workouts. Which ones of the few you're offering, XSport? The Zumba class or the yoga class? Because THEY DON'T USE THE WEIGHTS.So there go my 7.5, 10, and 12.5 dumbbells. Which is nearly MY ENTIRE UPPER BODY AND ARM WORKOUT.And nearly every day is like this.TL;DR: you pay EXTRA for this place??? No. This location doesn't have the right equipment, staff at the front desk don't give a flying fish (although the guy who replaces the cleaning supplies and the manager who I don't see anymore are nice), and this place gives me a headache because I spend literally twice as much time there as I should because if stupid simple things. I actually hate this gym.

This place is typically PACKED. It is fine for a good workout but you wouldn't want to spend too much time here. Machines are clean, the towels are about the size of a washcloth and the weights are usually either missing or completely out of place. Because if the location the demographic leaves a poor impression and explains the somewhat funky smell in the locker room. Some of the lockers are bigger then others but those usually have the same lock on them for months which means people basically treat them like their personal lockers. Club needs a bit of a facelift but overall an ok experience.

I’m pretty disappointed with my experience this morning at x-sport but I have a love hate relationship with them for the last couple years. I currently work out at another gym that is STELLAR with keeping the gym safe and healthy to be in during these unprecedented times. So my standards are extremely high. Not only from experience but for my own personal reasons.I was super pumped to sign back up and start classes again. When I arrived there were 2 staff members. The gentleman I spoke with this morning was wonderful. Super informative and friendly. I was told the Zumba class would be 10 maximum. My class was full. 20 people. Fine, everyone was on their square and everyone had a mask! Great!Speaking of, not one person in the gym was without a mask, so that is great.My issue is the lack on cleanliness and upkeep to do so. There is absolutely NOT one single hand sanitizer in the facility. There is about 5 sanitizer bottle we all have to share and NOT once did I see a staff member going around to clean. You guys are absolutely not following CDC guidelines. I was told this morning everyone is cancelling their membership. There is a reason for it. You need to make people feel comfortable during this pandemic. You dropped the ball xsport. I have to cancel my membership. Call corporate and maybe even the health department. I think this is more about this location. They have always been a problem. However I can’t speak factually about this since I have not gone to another location.Some suggestions that my other gym have:There are tubs filled with sanitizer solution with individual bottles for people to use. You drop them off in a dirty bin at the end of your workout and the staff wipe them down. There are hand sanitizer stations EVERYWHERE! Someone walks around and does nothing but wipe machines down and use a backpack spray sanitizer. There is more then two staff to keep it clean. The locker rooms are on a time schedule for cleaning. I was there an hour and a half and not once was the locker room or bathrooms cleaned.Anyways, if you don’t care if you catch the rona. Feel free to go. If you do, do NOT go! The class was the only thing I would ever go for and they need to follow limit restrictions.I highly recommend calling your customers as well that are dissatisfied.Stay well everyone.

The gym is fully equipped including a separate sauna and steam room for women and men, it also has an Olympic size pool and jacuzzi.

If I would I could give them 0 starts, so dirty gym, full of dirty people, don’t waste your time there and don’t put your body in risk to get some infection. They don’t care about nothing and they don’t have any dress code, just take look of this pictures.

bad service by manager jesse. I have an excellent coach but the manager's service is bad, when they need to sign documents they are behind you like flies and when they are asked for a favor they say they will do it and they do not do it. Three months ago I had a problem in my work which led me to leave the gym for about 2 months. I spoke with this Mr. Jesse and he said that he could stop my payment and the training, a solution that he gave me! I waited a month and they made the deduction of my account, I called him and he sent me his card so that he would send an email with my mail request, mail that I sent in repeated occasions and that he ignored. When he answered my calls and after they deducted me twice he tells me that he can not do anything because I have automatic payment, he could tell me this from the beginning and not wait for me to deduct more than 1,000 dollars from my account. finally he answers me again and immediately the next day they discount me the membership that supposedly gave me for a year when I acquired again more sessions with my coach! It seems to me that this person is negligent !!!

There is no excuse why the court area should NOT be clean at 5:30-6am. I myself and a few others are here 4-5 times a week at this hour and maybe will walk into the court area once a month and see it completely clean. We all pay our membership to have a nice and well kept gym but to be walking into this day in and day out shows no responsibility on the staff and management at all. We have gone up to the front desk and asked to have it cleaned and all we hear is will tell management and no change has happened. I am posting this here and next step is to go to directly to corporate. Please make the court area some priority. #sad #xsportfail

This facility is the WORST EVER! Tonight my husband had his wallet stolen out of the locker room. The locker had a lock on it and it was picked. In speaking with "Tom" the manager, he tells me that his staff walks in and out of the locker rooms all night to avoid these types of situations, however 6....mind you 6 locks were picked and personal effects were stolen, so how often is your staff monitoring the locker rooms? Constantly you see staff congregating in the front and back doing nothing, which tonight was no different. When I brought this to his attention, he did what any respectable manager would do and hung up on me (small chuckle). Apparently, you do not need to have any customer skills at all to work here and you don't need to do anything to protect your members. * My husbands new iPhone was stolen off the treadmill last year, when he bent down to tie his shoe. They were unable to assist with that as well. It's not the place, it's the people who run it..they suck. Corporate really needs to do something, because there are plenty of gyms around, that cost more, but do a hell of a lot more to try and protect their members and offer good customer service, they go hand in hand, you cannot have one without the other. My suggestion, take out the lockers and replace management. You would be much better off.