XSport Fitness

This gym is an absolute scam, a hazardous dump, and where gym etiquette goes to die. I’ve been waiting for over a year after several requests to be refunded my promised 3 free months that I was charged for. Phone calls, in-person requests and nothing. This place is disgusting. Garbage everywhere, it smells terrible, equipment is always broken or in need of repair/to be thrown in the dumpster. No member here knows how to rack their weights. Everyone hoards 10- 20 (I am NOT exaggerating) weights by their bench at one time and does not leave. There are way too few benches for how crowded this place always is. Avoid at all costs. When friends find out I workout here and they’ve had the misfortune of having visited before, they pity me and it’s understandable why.

The customer service team is not professionalThey just sit there and playing with their phones and have close ended answers

Great gym, good equipment, basketball is competitive, overall great. I signed up for 2 years

The staff is unprofessionalThey don’t know the prices of the stuff they have, I asked the price for prime which was not available, one person told me it’s 39.99 for case and other person said it’s 27.99 idk which one is real price, the lady was struggling to get the price and finally said it’s 27:99

Bring this to the notice of manager of this place the guy working at reception at night allowed a homeless guy inside not sure why unautherized are allowed while we pay fees.....while I checked he went straight to changing room....we keep our valaubles there so keep this in notice.

This used to be an okay gym. Now it has just turned into a complete mess. It has multi out of order equipment, missing weights, parts, unclean bathrooms, constantly over crowded and the internet never works. I am pretty sure the Internet is just disabled with excuses from employees that it happens with no interest in solving the problem.FYI: I rarely ever come to this locaction and it's right next to my home. It's no wonder why XSports deals get better and better every year. It is inversely proportional to how much worse it is getting every year. It is the equivalent to the circling down the drain like the 90s Bally's total fitness.

Have y’all cleaned the area behind the dry sauna apparatus at all? I was last in a few years ago and there was the same plastic food bag and dust in there for months on end even after I complained several times.Also, have you started enforcing appropriate attire in the pool area? There were men getting into the hot tub in boxers last time I was there.If so, great! If not, I’m finding another gym.PS— just a suggestion: perhaps stop replying with the same response to everyone and actually address our concerns :)

Great facility and staff members to help. Really love the sauna, pool and equipments to help.

This is the worst x sport in the Chicago area. The bathrooms are always filthy, the weights are never in the right spot, the facility overall is a circus show.

You gotta do you don't worry about the crowd , it was full even though I went after 12AM .