Life Time

I definitely had a bad experience as soon as I walked in I forgot my membership card in my car so I asked the guy at the front Ryan if he could type my name in and he said h*ll no lady you need to bring your card so I went and grabbed it and I went in and he said don’t waste my time next time and I just walked in I felt very disrespected and this definitely made me start going to the Novi location this employee thinks he owns the building or something he definitely needs to be fired or taught a lesson

The facility is very clean and the staff is pleasant.

So many classes, great child care and kids program.

Overpriced training sessions, bad customer service and fraudulent cancellation policy. Lifetime has zero flexibility with their policies making it nearly impossible to cancel without paying one or two extra monthly payments.

I used to be lifetime member at this location before Covid and I would easily given 10 stars "if that was possible" plus the service staff was friendly. A month ago I joined again and subscribed my family expecting to go early or late "because of work it's the best time for me and my family" and now they don't allow kids early neither after 8pm, so now I can't come with my kid most of the time.Other locations DO allow kids in those hours and this is the only location that don't. The first day I came with my kid not knowing this, they were rude trying to kick me out because of my kid. Something I notice is how rude the staff members are here, not once but many times they have been rude and unpolite, it's like the word "customer service" is missing here, and they literally kick you out 15min before closing "never saw that in the past" and I mean you could tell people "it's closing time" but here it's more yelling, something like "HEY DIDN'T YOU SEE THE TIME, HELLO! WE ARE CLOSING!.The other day at 10pm, 2h left before closing a staff member came into the sauna which was full of people and told us to go out as he wanted to clean early to LEAVE EARLY "how are these guys trained, they don't care about customers" either way people reacted and said sauna was not supposed to be closed and then the staff member BROUGHT INTO THE SAUNA THE MOP AND CLEANER BOTTLE, he started moping in front of us and aftera couple minutes arguing and moping in front of us, some people mention those chemics in the sauna are actually toxic which is common sense, then he stopped. There was 12 people inside the sauna and he did not care about a single one. Later we leaved the sauna so he could clean and he CLOSED the sauna at 10:30pm, which was supposed to be open until 11:45pm.Considering this I am planning now to cancel my membership, I can't tolerate the bad customer service and how they really don't care about their users, there has not been a single day were I don't see the staff being rude, the way they kick you out, plus not even respecting their own hours it's really frustrating. I hope they train their staff better and teach them basic customer service skills like smiling and communicating without yelling or being sarcastic. Life time loss the vision at this location unfortunately

Highly over rated. Several times the staff (Tara this time) has been rude about me and my son using the family locker room. I'm an older disabled veteran with significant back/knee issues. I don't understand why a young person wants to "crack down" on people like me (that's a direct quote). If I'm forced to go the long way around (men's room entrance) to watch my son's swim team lessons, it isn't happening. It is hard to justify paying this much to be treated like garbage.

Really great place. Staff is very very polite and helpful. Facilities are top notch.

4 year check in. Friday at 5:56pm waiting 20 minutes for members services. It’s a building that looks like a gym. A corporate office without a staff. I canceled my membership a while ago. Canceling my wife’s membership today. Well, if I can find a staff member. There’s only one.They recently remodeled the whole gym. Everything is in great shape. The stair climbers are all brand new, and in sufficient quantity. I'm happy to join back up. Locker rooms are also brand new, and in great shape.

Very happy so far. Place is clean and the staff is very helpful. Reading some of the poor reviews I think these are just the people you can never make happy. Place is great.

Great place well kept we love it. Day care is a huge plus. Can't believe people actually exercise in the parking lot at 530 am...30 minutes before the place opens on a Saturday. I need to up my game 😆 …