Life Time

The customer service is rude, I was considering subscribing and came to ask if I can take a tour and the lady interrupted me and just said NO with a condescending negative attitude, she then just turned her back and left me. I don't know her name but she was working Tuesday evening. It was my very first time there! You just lost a new member.

best southwest breakfast burrito I have ever eaten. light, refreshing, doesn't weight you down if you eat the entire thing. yum yummy 😋 …

The gym is very clean the equipment is well maintained and the staff is available and helpful Great location to work out well worth the extra fees they charge as they have all the amenities. You get to work outs take a shower use the sauna and can have something to eat and get your haircut all in one place

Out of all the “local” Lifetime locations, this is my favorite. When we lived in Ypsilanti, we’d still travel here vs going to Canton. We now live in Troy, and even though there’s on just down the street, this is still my preferred gym. It’s one of the bigger locations. It’s never “too packed.” The front desk staff is friendly. The cafe is yummy and friendly (albeit very overpriced). It’s also a very clean location, the only one I’ve never seen broken equipment at. The pool (Troy does not have an outdoor pool) and swim lessons are a great perk. Swim lessons though were a little lackluster for the price. But my favorite part about this location is the daycare staff. Compared to other locations, everyone is absolutely amazing, kind, and personable (not that any location has “bad” staff, this location is just an A+) Namely, Ms Heaven has been so amazing with our baby. She even does extra crafts with him. When we first started coming to this location, I was a little put off because they didn’t comfort toddlers crying. But staff seemed to change up a little bit and our toddler also grew more comfortable on his own.

My wife and I have been a member of this gym for almost a year now. It is great! Excellent showers, locker room amenities, hot tub, sauna, steam room, lap pool, walk-in pool, and pretty up to date equipment. It's like having a mini vacation every month. We are thankful to be a member of this gym. I have gone to other gyms before, and I have to say this chain of gyms is really a luxury!

Literally the dirtiest gym I’ve ever been in…. and way too crowded. I was so excited to get a membership here and then I cancelled after less then a month. (Although they are making me stay another month because I didn’t give a full 30 days notice) not worth the money.Also don’t respond to this review and tell me to call you. I already did.

Not a good value for the price. It was almost worth it when the membership was around $80/month. Most features and classes are only available for limited hours. During the pandemic they said i wouldnt be charged until i returned, then i found months of charges on my card anyway. Be careful and watch your payments closely.

I recently got a lifetime membership, and I called them several times to get information about private swimming classes. No one picked up, not the aquatics division or the front desk, but one day I drove down to check if they were even getting any of my voicemails. Well, the aquatics department manager didn't respond to the question about my calls, but she took my name down and what I needed. She said she’d call back on Friday( it's Saturday now). My main reason for getting a membership was the swimming classes, and now I'm just wasting my money waiting for their call. I have the membership for nothing. I don't want to drive down there again because it's super cold outside, and I don't want to step out until necessary. Why do you make me drive there when it could've been a 2-minute call or a 2-minute email read?Wasting my time and money. Customer service is the worst. Too overpriced, and for what?

Only gym I would ever drive 30+ minutes to get to without thinking twice. While it is expensive, you get what you pay for. They offer everything including care for your kiddos. Not just “babysitters” but actually workers that do programs with the kids like crafts, sports, yoga, & learning Spanish. Their classes & instructors are top of the line and help me reach my fitness goals. The cafe is an additional bonus for when I just need to reset, grab something healthy, or have time away. Everyone is very friendly and make you feel like you belong no matter what your fitness level or stage in life. Highly recommend for families!

Lifetime customer service is the worst. The facility is good, it's the staff that make it bad. Not only stuck up but very insensitive. I've tried to get a membership 3 separate times and they have messed it up on their end and never offered to do anything to make it right. For a customer who has been giving them business for 20 years, or any customer, it's very disappointing.