Zone Athletic Clubs

I do NOT recommend joining this gym. They make it almost impossible to cancel your membership and have continued to charge my card the membership fee after telling me that my membership had already been canceled multiple times. They force you to physically go into the gym to cancel and refuse to do anything over the phone or online. When I finally had a chance to go into the gym, the ONE person who has the authority to cancel memberships wasn't available. I was told that he would call me back the next day and I never got a call. After finally thinking it was officially canceled last month, they charged my card AGAIN today! I understand that gyms are in a tough spot right now, but so is everyone else and they are clearly taking advantage of their members.

Great gym in my opinion. Great selection of equipment. I have never had an issue finding what I needed for my workout whether it was during the busy hours or slow. There is a few racks of medicine balls, dumbbells, etc around the gym, so PLENTY to choose from. Every fee, due date, etc is in the contract you sign. Take a few minutes out of your day to read it carefully so you don't run into problems when "unexpected" fee's show up. Overall, awesome gym.

I have had a membership at this gym for a couple months now and has been okay. The equipment is very nice and has good class times but the employees are extremely rude people. a few weeks ago, I came in with my 17 year old daughter and asked how much a day pass would be and it was $15... for a day pass! I then went on to ask how much a membership was for her and he said "we don't like to give our prices out because they change so often." this was extremely frustrating to me and haven't gone back since & am thinking of cancelling my membership. I'd rather just work out at my community rec center.

Very poor management, absolutely no transparency, hidden costs, you can become a member by phone if you want, but to cancel your membership isn’t that easy (after being a member for a year I decided to cancel my membership. It took them 2 weeks after my initial email to actually cancel it or to notify me of cancellation), the worst customer service I’ve ever seen, the list goes on...There are so many great places to workout in Fort Collins. I am now going to another gym.

The head manager is awful to deal with. I was charged $100 for personal training. I originally agreed to one month of this and was told I could cancel if I didn't want to continue after the month. I didn't want to continue and was charged another $100. I came in expecting it to be a honest mistake. Well the manager of this location essentially called me a liar and said I signed a year long contract. I told him I don't think I signed a year contract for the personal training and was told I could cancel after a month if I didn't want to continue. He then proceeded to lecture me on the fact that i signed a contract. Well after being ridaculd by him for about 20 minutes and a lot of back and forth he tried to pull up my contracts. Well surprise, surprise I never signed any contracts for personal training. Then he proceeded to say he would do me a favor and refund the money. I don't really see how you are doing me a favor when there were never contracts signed and the person who originally got me started with personal training said I could just test it out for a month. Then they wanted me to sign additional contracts without letting me actually see my contract. I couldn't believe they would even ask me this especially since you just proved you run your business solely on contracts not what is best for your customer. I left without an apology of any sort and the manager thinking he did me a favor!The only reason I didn't give 1 star is I love the few people in charge of the group classes I attend. However, with managers like this I really wonder how long they will be around before they quit and move onto a gym that is managed better...UPDATE- I still have not received my refund and an still fighting them on the refund. I spoke with them again the other day and was told they would check into it. The next day I was charged another $100! I have now contacted my bank and have them investigating the new $100 as fraudulent. This is absolutely crazy!UPDATE AGAIN- finally got my money refunded what a nightmare.

Very clean gym. Very up to date and an enjoyable place to workout. The more it was open for business it was more full and full it got but you get that at any gym. The ownership is very understanding. I moved pretty far from the gym and was unable to regularly attend like id like too. The operations manager listened and understood my situation, in resulting helping me out hugely! Would definitely recommend this gym to anyone looking to switch up their gym scene or simply new to Fort Collins area. The price is GREAT too!

I had a great experience today! Friendly staff, nice equipment and super clean!! Not to mention what a great deal it is! I’ve definitely found my gym home.UPDATE:I am on week six and continue to love this gym. Everyone is so nice and for someone super out of shape, that's comforting. I work with Bryan, one of the PT, and he couldn't be more helpful or kind. He is the reason that six weeks later I am sticking with an exercise plan and making positive changes. If I could, I would give both Bryan and Tru Fit ten stars.