24 Hour Fitness located in The Promenade, Garden Grove, CA, offers a mix of facilities but has seen declining reviews post-pandemic. Open from early morning to late evening, this gym provides ample machines, weights, and areas for various exercises. The staff is noted to be friendly and helpful, yet, the cleanliness and equipment maintenance have been frequently criticized by members. Despite the availability of a pool, sauna, and basketball courts, many users feel the hygiene standards need improvement along with an urgent update and repair of old equipment.
Overall, it offers necessary amenities for serious gym-goers, but the environment might be off-putting for those who prioritize cleanliness and modern facilities.
Pros:
- Friendly and helpful staff
- Ample machines and free weights
- Pool, sauna, and basketball court available
- Good variety of equipment
- Personal trainers available
- Spacious gym areas
- Convenient parking
- Friendly atmosphere
- Welcoming community
- Decent airflow
Cons:
- Inconsistent cleanliness
- Old and poorly maintained equipment
- Poor ventilation and hygiene in restrooms
Location / Contact
- Address: 9561 Chapman Ave, Garden Grove, CA 92841
- Phone:(714) 537-3000
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.2-star.
This business has 120 reviews.
The address is: 9561 Chapman Ave, Garden Grove, CA 92841 .
The contact number is (714) 537-3000
This service is listed under Gym .
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Tristyn Coker
6 years ago
This gym has it all, a pool, sauna, basketball court, you name it, they've got it... nice line of treadmills, elliptical machines, bikes, weights, free weights...Even child care! Not a fan of the high start up fees, but for all the perks I'd pay my dues...
YuR MaMa
6 years ago
BUT BEFORE I GET INTO IT AT FOOTHILL RANCH 24HRS GYM , G.M. SCOTT IS THE ONLY ONE THAT REALLY CARES FOR ALL MEMBERS AND I ALWAYS SAY THANK YOU FOR LOOKING OUT FOR ME......ya i bet the handicap equipment most likely the same issue and not A.D. A. compliance. So that means I can't go there. Plus you guys don't see the area where it's located???? So it's in a Ghetto and for Ghetto people. what everybody is talking about happens to most gyms. L.A. fitness . Crunch , etc. so 24hrs fitness is the same deal . once a equipment finally is not functional it will never be fixed. I think these gyms wait until the a certain amount of equipment is depleted then that gym will do something ... Think about how much does one member pay to be one? pennies . So I guess they rely on more member to join as it's seasonal . Watch , January everybody new years resolution to lose weight, etc. then it fades away. I have access to all 24 gyms for that reason. I went to the 24hour gym at Pico up in L.A. during the olympics as 24hrs supports big time the special olympics. First time there and it's an very old building as I came in checked in with my wheel chair and my shower towel draped over my gear. the staff was focus on the T.v. . they saw me didn't greet me. so after working out, then hit the showers and all the way in the back was the only one A.D.A. and there was a little paper sign "out of order' and anyone with eyes can tell its been like four years. So I used a regular shower across . there was place to hang my stuff so everything was on my wheel chair as I was using my chair to hop on one leg is what I have. everything got wet as I showered then hopped back to the A.D.A shower and almost slipped on my ass. my clean clothes was wet. normal member would be so pissed off and bring the anger to the front counter. So as i went to the front counter and asked who is the General Manager and I could tell right away from their reaction, nobody wanted to respond as I paused and waited for a name and said bill ... then I mentioned the A.D.A shower and did the staff give a crap??? I even told all of them they saw my come in and I bet none of them know I need to use that A.D.A. or if it's out of order. Why because I bet none of the males use that nasty gym. just work there. I still notice I was interrupting them from watching the olympics. So I got a little louder and mentioned 24hrs advertise big time with big colorful poster and even to the Media they support special olympics but not A.D.A. 24hrs members. And it's a federal lawsuit but if you bring it up you might as well kiss your membership good bye and sue 24hrs and maybe end up owning one the of the gyms. or hey maybe own a 24hrs that is only A.D.A. in one location? Do you think all A.D.A. 24hrs member will drive to that one place????? no. I deal with this everywhere and it's not just the 24hrs. people don't give a dam because it's not a major concern to operate a business just whip up the codes for A.D. A. and is it really functional for me to use. So I'm going to drop messages to the G.M.'s to use for example if the showers are clean and really functional and use my wheelchair and don't stand up on two legs and see how nasty the walls are how easy how lously they got away to have it to A.D.A. Codes. Then I hope they will realize how difficult to use the whole facility for me . There is only one 24hrs gym at foothill ranch that the G.M. really care and his name is Scott and maintenance staff member are really are on top of it. even after I mention what I come at other gyms. It seems like I have to call and check in to see what is not working for me. as I can't use that gym just like the rest of the members to just to use it life a regular members. yes , Foothill Ranch , G.M. Scott and I always thank him for all the members that come there is FOR ANYONE TO ENJOY HIS FACILITY.
Emily Hart
6 years ago
I just joined and I really like this gym. This is the second 24hour I've been a member at. This gym is pretty big and everyone is nice, i mean I'm nice and if you're an ass they (and everyone else) will probably be an ass back. Be nice. Anyway. I really like this gym. I did the sauna and its great. I like their machines and their weights are nice and they have lots. Matt helped my sign up and he was cool but he seems disciplined or like strict but he was nice. I also needed help with the locker i used because i forgot my combo but i told the guy at the counter that i knew it but i totally forgot. Anyway. He was like oh no there isnt a female to go into the locker room but we sorted it out and he was super cool and like way too nice like handsome people shouldn't be that nice. Anyway. I really like this gym and i cant wait for tomorrow morning, gonna hit that jacuzz! And get in some sweet sweet cardio. Ok coolio. Ok bye :)
ANDRES PIMENTEL
6 years ago
This place is my regular home-gym and is okay. I enjoy getting my workouts here, but could be improved by racking weights to it's place and new/working equipment. Although, the staff is good. The environment is decent. I'd rate this gym a C+.
The Hiking Cucumber
6 years ago
You would think that after a year this place would get an upgrade, but nope. The equipment is old, management is terrible, and the gym is outright disgusting. Plus, as some other reviews have already stated, the ventilation in this place is terrible. I went to this gym when I first got my pass, and I quickly branched out to other 24hr gyms around this area, and my God, what a difference. It's a damn shame that this gym isn't better quality consider it caters to a good amount of members. I just don't get it, after all these years, still no improvement.
Christina Ortiz
7 years ago
Good atmosphere. Good people. Good service.
Steve Knoll
7 years ago
Gross gym. Old equipment and poor locker room sanitation.
Leo Delta
7 years ago
I went here for a month . Tried some weights , steam room, and the pool. They are okay from my expectation.
Jason Valencia
7 years ago
I go at nights and Jonathan greets everybody by there name and he reracks everything. He is a outstanding employee who makes you feel at home while working out.
Sandra Verdugo
7 years ago
This gym is just "OK", if you have no where else to go. They've done some desperately needed interior remodeling, but the equipment is old and most of the time "out of order". The staff is ok, but not user friendly, just doing their job. The locker rooms and shower are not the cleanest and I go there quite often. This is a reflection on management and the owners. The staff needs to be "customer service" trained. I go there out of convenience. How many bad reviews does it take for business owners to take action?!