24 Hour Fitness

Were supposed to be open until 6 and definitely started kicking ppl out at 5:45. They're the worst. If they don't want to be there they should hire ppl that do

Please take off the reservation, I rather sign a waiver since I usually use the gym for 2 hours or more but I'm now forced to only use the gym for 1 hour a day because of it. Chuze currently has no reservation needed to use the gym, however, I'm not sure if all chuze gym actually has no reservation. So please take off the reservation or lengthen the reservation to 2 hours or more, example 2:30 to 5:00.

This location simply does not care about its guests or members. They closed down their kids club entirely with no prior warning or explanation.This is not a family friendly gym. This used to be a place where you could workout and bring your children and achieve your goals. Will be taking my business elsewhere.

Is swimming pool available now?

The staff were really nice to give me all of the information to become a new member

Someone here, please update Google Maps re: your temporary renovation closure -Hours are still shown as 24hr access, and your automated phone recording says your location is business as usual... just saying...

The renovation didn’t change much I am not sure what they renovated or fixed but the least they could have done was upgraded some of the old equipment 🤦‍♂️ …

Gym is not open 24 hours as advertised If something needs to be maintained in the gym where you need to shut it down the gym needs to get the work completed in the middle of the night, not at peak gym hours 5:30am- 9:00am. Who is making these decisions? I came in to workout this morning and the gym was closing at 5:30 and no one could tell me what work was going on. Strange , this happened last week also.

GYM IS CLOSED FOR RENOVATION UNTIL 4-20-19...I go here daily...Staff are polite...Pretty clean...Sufficient equipment...It is being upgraded though so let's see it in a month, I'msure it will look great...🙂

DISHONEST MANAGEMENT AND HORRIBLE CUSTOMER SERVICE.About a month ago, my friend (who is an employee at a different 24 hour fitness) and I went to the pro shop to buy some protein bars that were on clearance. The front desk attendant, Bre, rang us up, and after finishing the transaction, we asked for our receipt, which she assumed we did not want. It took her and another worker (Sophie) over 5 mins to figure out how to reprint a receipt. Once we received the receipt, we reviewed the items.The box of "clearance" protein bars we purchased turned out to be $19.99; however, at that time, brand new boxes of the same protein bars were already on sale for $19.99. When we asked Bre about why clearance protein bars cost the same as new protein bars, Bre looked confused. We asked if we could speak with a manager, and she called the manager with her cellphone, with an attitude. She seemed like she didn't want to help.Ashley Wallis (Operations Manger at the time) was not working at the time, so their assistant manager Arthur came to help us. When we explained the situation again, he was just about as unhelpful as Bre. He went back and forth calculating the totals on the receipts. After what felt like 20 minutes, we asked him, "Don't you think it's unfair that an old box of clearance protein bars cost the same price as new box?". He replied, "You know how business are." Appalled by his answer, we asked when we could speak to the Operations Manager Ashley. Arthur told us she would be working the next day in the morning.The next day, my friend and I went back to this 24 hour fitness to speak with Ashley. When we went to the front desk to speak with Ashley, the first thing she said was, "My associates informed me about last night and I am aware of what happened; there is nothing I can do." No greeting. She was just ready to shut us down and get us out of her way.Ashley said that the Clearance discount was taken off of the "original" price, and not off of the "current" price. She said it was our duty to compare prices, be aware of the club's promotions, and "shop around" before making a purchase. She was basically saying that it was our fault that we bought a Clearance item for the same price as a New item. When you buy something off of the Clearance rack, you expect to get a deal, so who even considers "comparing prices"? Furthermore, nowhere in their clearance section did it say, "All clearance items are discounted from full retail price".I brought up the fact that labeling the protein bars as "clearance" while selling them at the same price of New bars creates the idea that there is a deal and is a form of bait and switch (fraud). She did not care. My friend and I asked her, "if you were in our shoes, would you not see this as unfair?" Ashley rudely replied, "I would just take it as it is". After leaving us disbelief in what she had said, Ashley then stated, "I don't have time to be going back and forth with you two. There is nothing I can do." Ashley turned around and went on with her business.The following weekend, my friend went to his home 24 hour fitness where he worked and reexplained everything that we experienced to his Assistant Manager. They were also appalled by the way they treated him (a 24 hour employee) and myself. His Assistant Manager even went as far as to offer my friend store credit from their own store.Two weeks passed and the Garden Grove 24 hour fitness finally received a new general manager (Binh Nguyen) and assistant general manager (Laurlee Antiporta). I asked my friend to email these two directly about our horrendous customer service experience with Ashley, Arthur and Bre. It has now been over a week, and my friend has not received any reply from Binh or Laurlee. Clearly the management of this gym is not trained and does not possess customer service skills. By allowing employees with poor attitudes and horrible customer service skills to run this gym, this just shows that this club does not care about its members or employees.