24 Hour Fitness located in The Promenade, Garden Grove, CA, offers a mix of facilities but has seen declining reviews post-pandemic. Open from early morning to late evening, this gym provides ample machines, weights, and areas for various exercises. The staff is noted to be friendly and helpful, yet, the cleanliness and equipment maintenance have been frequently criticized by members. Despite the availability of a pool, sauna, and basketball courts, many users feel the hygiene standards need improvement along with an urgent update and repair of old equipment.
Overall, it offers necessary amenities for serious gym-goers, but the environment might be off-putting for those who prioritize cleanliness and modern facilities.
Pros:
- Friendly and helpful staff
- Ample machines and free weights
- Pool, sauna, and basketball court available
- Good variety of equipment
- Personal trainers available
- Spacious gym areas
- Convenient parking
- Friendly atmosphere
- Welcoming community
- Decent airflow
Cons:
- Inconsistent cleanliness
- Old and poorly maintained equipment
- Poor ventilation and hygiene in restrooms
Location / Contact
- Address: 9561 Chapman Ave, Garden Grove, CA 92841
- Phone:(714) 537-3000
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.2-star.
This business has 120 reviews.
The address is: 9561 Chapman Ave, Garden Grove, CA 92841 .
The contact number is (714) 537-3000
This service is listed under Gym .
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Kevin Uzumaki
1 year ago
Amazing gym. Great staff. Come on By.
Salteko
1 year ago
I am forced to regularly come as its my closest location. But the bathrooms REEK of stale urine at all times, and even look like they havent been cleaned in over a month. Having to hold my breath to use the bathroom. Lack of cleanliness is mentioned in many of these reviews but nothing is done about it. This is also the only location where the staff doesn't exactly greet any customers coming in or leaving, to the point where I feel I can come without a membership and walk past just fine if I wanted. Everything feels super scattered out for muscle groups, if you want to work legs for example. You have to scout around at different places of the gym to find the machine you are used to seeing at other gyms. As a gym I don't expect the nicest smelling environment as everyone's always sweating and working out. But there's no attempt to filter it or make the place smell nice or clean. Also seems poorly ventilated with how musky it feels
Leland Sisk
1 year ago
This is a decent club, but I don't understand why members are allowed on the workout floor in sandals and opentoe slippers. I see this every time I am here. I have no desire to use equipment after someone else has had their sweaty, uncovered feet all over it. Very, very unsanitary.
KLAIRE DANG
1 year ago
Bathrooms are super dirty 😛. All the basket at the restroom all filled up 🆙 with toilets paper …
Federico Rodriguez
1 year ago
They need to clean work out areasSauna steam roomShowers etcThe owners need to hire a professional company to clean this place regularly
Brandon Olivas
1 year ago
Old equipment that’s not well maintained. Bathrooms smell like urine. Pointed it out to a staff member in passing when in the bathroom. He shrugged his shoulders 🤷🏻♂️, like what do you want me to do? Stopped going months ago because of this and joined Anytime Fitness. AF is clean and has nice modern equipment. Still have a few months remaining on my annual 24 pass…what a waste.
John Hsiao
1 year ago
This is a really great gymOlder people on the ellipticals and treadmillsAnd then there's a free weight roomA couple deadlift spaces ~ there's a boot camp areaAnd then they have the machines to help you it's basically the center of the gymAnd there's an all-ages type of vibe to thisGymThere's the pool and spa area there's a lot of people that treat it like a resort and they stay there for hoursThe amenities are not very goodThe basketball courts brand new with new hardwood floorsAnd the front desk people are very friendlyRyan I can see him training people new employeesAnd I happily talked with Arthur he is also a real estate agent as well!Really recommend Yes I'll follow up with pictures video soon
Michelle Becker
1 year ago
Love this place.
Juan Ruiz
1 year ago
It was everything I needed before pandemic, now closes Saturday and Sunday at 8pm
Oscar Patiño
1 year ago
Smells moldy right when you walk in , workers in the front joking around no customer service skills , no AC felt musty inside , old machines , dirty floors , last time coming hereP.s Restrooms are a joke