Planet Fitness in Gastonia, NC, is a modern, spacious gym known for its exceptional cleanliness and friendly staff. It offers a variety of up-to-date equipment and maintains a welcoming, judgment-free environment. Members appreciate the professional, courteous staff who ensure the facility is well-kept and provide a supportive atmosphere for both beginners and seasoned gym-goers. The gym includes amenities like hydro massage beds and tanning beds, adding extra value to your membership.
Despite its many benefits, some members have noted issues with customer service and billing errors. However, overall, Planet Fitness remains a highly-recommended choice for maintaining your fitness journey.
Pros:
- Friendly and helpful staff
- Exceptionally clean facility
- Well-maintained and updated equipment
- Variety of machines with minimal waiting time
- Affordable membership
- Judgment-free environment
- Convenient location
- Amenities like hydro massage beds and tanning beds
- Not overly crowded
- Professional and courteous customer service
Cons:
- Not open 24 hours
- Some reported billing issues
- Occasional poor customer service experiences
Location / Contact
- Address: 1751 Neal Hawkins Rd, Gastonia, NC 28056, United States
- Phone:+1 704-869-2001
- Website:planetfitness.com
Rating Stats
Reviews (111)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.7-star.
This business has 111 reviews.
The address is: 1751 Neal Hawkins Rd, Gastonia, NC 28056, United States .
The contact number is +1 704-869-2001
This service is listed under Gym .
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Karla Ramirez
2 years ago
Great gym ! Special thanks to staff member Drew Cottle, the fact that a strange occurrence happened as I was walking out the door to my car and He still kept an eye out was amazing and the way he handled it quickly and calmly! Thank you for making me feel safe !!
Claudia Dover
2 years ago
Very clean and peaceful. Nice up to date equipment.
Enrique Lagunes
2 years ago
Nice quality area small place but lot a equipment
Leonard Rowe
2 years ago
Never overly crowded. Plenty of machines. At least the ones I normally use. Clean. Courteous staff.
Tom Murphy
2 years ago
I once said I would never join a planet fitness . I went to check it out and joined that day . Awesome staff and never packed
Shareef Johnson
2 years ago
Great staff. Very clean and well managed.
Kim Lackey
2 years ago
Excellent staff! Hunter.S. eas extremely patient and helpful. Very nice facility.
E B
2 years ago
I had to edit this review. I had given it a five star but not now. Need to ask people to get off equipment after 20 minutes on there phone and just sitting there. This was reported but nothing was done about it. So I made him get up. Staff must keep a eye on people like this. Also please try to SPEAK AND SHOW YOU CARE ABOUT YOUR JOB. No matter what I'm going to smile and be happy regardless. Some of the staff just act like they are having a bad day.
Eric Risner
2 years ago
Love working out at this gym, just wish the crowd meter was remotely realistic. Shows place to be empty, pull up and it is packed.
Cherie webster
2 years ago
Love it!!! The place is so clean and the customer service is great aswell