Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.
Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.
Pros:
- Clean and well-maintained facility
- Friendly and helpful staff
- Wide variety of equipment
- Hot showers available
- Ample parking
- Affordable membership options
- No judgment environment
- Massage chairs and tanning beds included
- Flexible 24/5 operating hours
- Spacious interior with plenty of machines
Cons:
- Inconsistent staff behavior
- Complicated cancellation policy
- Limited free weights and certain equipment
Location / Contact
- Address: 202 S New Hope Rd, Gastonia, NC 28054, United States
- Phone:+1 704-868-4050
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .
The contact number is +1 704-868-4050
This service is listed under Gym .
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Alex Morris
10 months ago
Super clean! I love it! ❤️
Don Floyd
10 months ago
Excellent experience. I will make sure to have a membership wherever I go.
April Ledford
10 months ago
Always clean and have up to date equipment to use. The staff is always very friendly when entering and exiting the gym
Celine Villax
10 months ago
Great facility. Nice open space. Machines are always available.
Sorsha Mooncake
10 months ago
"Judgememt free zone.""No critics."Literally the only gym in existence where you can pull an alarm to judge and publicly shame and humiliate someone.Hypocrite scumbågs, absolutely the worst.Canceled membership well before the next month's billing, oh but we'll charge you one more time. Why? That's just the way they do it. "They." It's not "we" when it's something immoral and unpleasant then?So they're hypocrites and thieves!
Brittany Troutman
10 months ago
Gym is nice, clean and quiet. A good place to get a workout on without having to worry about body shaming. Love the staff.. they are friendly and very helpful. The monthly price is affordable even at the black card level.
Sheldon L. Blake Sr.
10 months ago
Morning Workouts are always Awesome...Less participates occupying equipment while utilizing their cell phone for 15 mins!
Belle Hall
10 months ago
I like the Planet Fitness company in general, the Gastonia location is nice & calm, very friendly & helpful staff too
Yudy Chang
10 months ago
Great place to workout! Flexible hrs so you have time to workout. Friendly staff and safe environment.
George N
10 months ago
Huge fitness center, bigger than expected, very clean, staff is always very helpful