Gold's Gym

Very good gymUpdate: 6/30/2019I have the premium membership so I just started to go to two of their classes the Gold's Burn and the Le Mills Tone class. They both were fun! The Gold's Burn class is more my style but the Tone was enjoyable as well (even when I got lost a bit). Both courses are good for all levels of fitness and the Tone class gives you variations depending on ability. The Burn class you can go at your own pace. Going to keep going to the classes. Both of the instructors I had were really good!I've been to other gyms before and this is a nice one. Between the classes, the egym equipment and the hydro massage beds don't get what folks are complaining about. Yea there's annoying things here and there but It's a gym and lots of people are in and out all day everyday . That's everywhere. Parking is fine (free cuz it's the mall).The staff are friendly. As far as there being a couple ruder folks , oh well, as long as they're not keeping you from using the machines who really cares? That's basically everywhere too. Including your own job :D .Overall this is a great gym. Think people just don't know how to be satisfied.

If you have any ounce of self-respect you will avoid this place at all costs. If I was given the choice to pay them an extra penny or gain 50 pounds, I would choose there latter -- here is my experience:I have been a member of this pathetic establishment since last April. A bald, tall worker had "helped" me sign up. The place was already open when I went in to get my membership and my dad, mom, and sister were already members. So this worker sat me down and began to blatantly lie to me about the gym's amenities. He literally told me they have a pool and sauna that I won't have access to unless I pay for a premium membership. Note that the gym wasn't in construction anymore, he was just lying to me about imaginary amenities. Maybe he was intoxicated and was hallucinating when telling me these complete lies. This probably affected his ability to determine that I was a woman and women DON'T have a sauna in their locker room. However, I highly doubt that he didn't notice this since he patronized and belittled me throughout the entire process. Of course he did not tell me of the hidden fees and was deceiving, but that happens to all their members so I don't feel too special because of that.After facing the first sexist worker, I came to the gym a day later and was greeted by my next opponent: the personal trainer. I did not ask for this and literally just wanted to work out, BY MYSELF. He kept pushing me to walk through the gym with him, even though I said I'm not interested probably five times. I had to tell him I'm having stomach cramps and have to go home so he would leave me alone. He literally made me leave the gym for the day because of how pushy and uncomfortable he made me. I don't remember the name of this moron but if you see a worker with hair that looks like horse p***** then that's the one.The gym itself has been overcrowded and disgusting. There's always smelly guys yelling around the gym and making everyone uncomfortable. There's always that one guy destroying the punching bag and yelling at it like it just called his mom fat. My friends and I always avoid passing by these sociopaths because they might start punching us at this point. The workers there are too busy flexing their greasy slickbacks around the gym and acting like their dad is Joe Gold himself.A year and a month later, I decide I've had enough of this sad excuse for a gym and go to cancel. The manager tells me I needed to give a 30 day notice to cancel and it says so in the contract so I would be billed for June, even though I won't be using the facility. I let that slide. Then she has the audacity to tell me that I have to pay for July too, since I was one day late on cancellation. So I have to pay $60 for two months that I will not be using the gym. She acted like she had no control over the billing and there was a gun to her head telling her to take the money out of my bank account. She did not even *try* to be helpful. She just stood there waiting for me to leave and threatened me with debt collectors that will ruin my credit if I don't pay. I would give that $60 dollars wrapped in a ribbon and patted her on the head if she tried to help me before shutting me down. However, she didn't.Here are the steps that will be taken because of their blatant disregard to a member that has paid them for their "services" for over a year.1. My family and relatives will be cancelling their memberships, costing them an indefinite minimum of $1,500 annually.2. My boyfriend and his five friends will be cancelling theirs because they like LA Fitness much more anyway, that's an indefinite minimum of $2,400 annually.3. My twelve friends will be cancelling their memberships as well, totaling to an indefinite minimum of $3,600 annually.Each time they cancel their membership I'll make sure to tell them to put their reason as this review. Furthermore, I'm sure this review will assist others in being swayed in the right direction which is anywhere but this s*** hole. I hope the price of (minimum) $7,500 was worth the salvation. All this for $60.00.Shame

In my experience, this is the worst client service I have ever had. They were really inexperienced and unhelpful at canceling the membership. I went to talk to the manager and he did not show up. Later I found out that they had a 30-day notice otherwise you will be charged for another month plus the membership fee. Their gym policy is too complicated and way too expensive. There are other gyms in Glendale with better amenities. Check them out and stay away from the Gold's Gym.

THE WORST EXPERIENCE EVER!!!! Be aware of what they get you into. I was a member for a whole year, for some personal matters I didn't use the facility for an entire year, but because I had signed a contract I was fine paying my monthly membership fees. Then one day I visited the gym, in my gym clothes, wanting to workout. I asked the front desk to check to check and see if my membership was still valid. They told me it was expired on April 2nd and SENT ME BACK!!!! I was TOTALLY fine with it, so I left. Then I see yet another charge on May 2nd!!! I went there the day after I saw the charge, explained the whole situation and I asked them for a refund. They not only charged me for the entire month of April AND May, but they are charging me until the end of June!!! This was the worst experience I had with their obviously not-well-trained staff and the customer service and especially with the Customer Service Manager!! After emailing back and forth and calling them so many times they finally responded. Gold's Gym sucks!!!

Honestly their customer service is amazing! As soon as you step in they really make YOU feel welcome! They remember you so they don't give you a generic Hello. The staff will do everything on their power to accommodate you, they take care of every single reasonable request! The manager Ben as well as the staff at the entrance and the daycare are very nice and friendly. The cycling class and zumba with Pablo is awesome, those classes are a must! The machines are great! The only thing I regret is that they don't have a sauna nor jacuzzi...

Would not recommend. The gym itself is nice but the fact that you have hidden fees not told to you makes this place a fraud. When I told them about how I didn’t know about the fees I was told that my initial were next to the agreement during the signing the guy told me we’re to sign to make it faster not telling me what I was getting into. Imagine sitting there and reading word by word the signing agreement. On top of all they’re asking $200 to cancel the membership.

I used to be other gym member but I switched. In first 3-4 months I was unhappy because of contract and they charge me around $60 for annual fee( I have family account). I wasn’t told about that fee and I was disappointed. I went to the gym and tried to canceled my membership but couldn’t. I have signed up contract. Anyway.. Now, I am happy that I am Gold’s Gym member, I am there 3-4 something 5 times a week, yes it is very busy place, I wish they would have more equipment in the training area. It is a clean place, where I can train my self, if you bring 2 friends you can get 1 year free membership if 3 -3 year free . Now I bring 2 and 3 friend on the way:):). In 2-3 will see will I get free year or not.))) I love Golds Gym. Very very kind and friendly front desk. Thanks guy!!

This place has worst customer service in the whole world. Me and my wife are members of Gold's Gym (international) for almost 10 years. And always had wonderful experience. Lately we switched to Glendale Galleria location. It is very crowded, it is almost impossible to stick to your training program because you have no chance finding free machine/weight the moment you need. But that's another story.We subscribed for a personal trainer for my wife. This damn service costs $600/mo for 2 times a week sessions. After 2 months we needed to cancel it because of medical condition. And the nightmare started!!!We've been chasing employees who could cancel our subscription for more than 1 month. Front desk is rude and not aware about what's going on, who's in today and who's not. You can't do anything via phone. They kept telling us to stop by. And we did several times. "Responsible" person for cancellation is never there (never responds to emails, at break, lunch, sick, too early, too late, no-one-knows...). Meanwhile they charged our card one more time. After going back and forth for a month we were able to speak to general manager. Who assured us that he will cancel our subscription if we bring doctor's letter. We did day. He went unresponsive. No answers to emails, phone calls whatsoever. After trying to reach him on his personal cell he finally responded with one word "confirmed" which supposed to mean our subscription cancellation is confirmed. That was 10 days ago.Yesterday we were charged one more time.Who's going to be responsible for this after all?

UPDATE:After I posted this review, I was contacted by Gold's Gym and Bianca was able to remedy my situation very quickly and professionally. While I do wish that Gold's Gym Glendale had this kind of excellent customer service throughout the whole process, I am at least happy to see that there are great customer service representatives who are ready to fix problems.The facilities are fine, even above average perhaps. The parking situation is a little difficult, but usually manageable. My big problem with this gym is the staff and their policies. The process of getting a membership is like buying a used car. I had to haggle with my salesperson to get an even close to reasonable rate and he did the stereotypical "let me ask my manager" shtick. It is not simple and straightforward like it should be. I was also promised certain things like towel service by my salesperson, but the gym has recently begun to crack down on giving out towels to members who haven't purchased the ridiculous up charge for towel service. I also purchased an E-Gym membership, which was fine. The trainer who showed me E-Gym, however, also promised to have monthly or even biweekly workouts with me and to keep in touch with me about my personal fitness. I was very pleased and I signed up for a 3 month E-Gym membership. Within a few weeks, that trainer had left the company and I wasn't put in touch with another trainer. I eventually decided to cancel E-Gym, which I had to jump through several ridiculous hoops to do. And just today I received an email telling me that there is a 30-day cancellation notice, which basically means that even though I want to cancel this month, I have to pay a whole extra month for no reason. Additionally, the staff as a whole are just not very friendly and make you feel like you are wasting their time by asking them for things. Not all are bad, some are nice, but far worse overall staff moral in my experience than at a typical fast food restaurant, which is a pretty low bar. The point is, this gym does not treat its members with respect and is trying to squeeze its members for every dollar it can before they ultimately decided to find a better gym, which I definitely will be doing once my year long contract is over. I am very, very disappointed and I would highly recommend working out somewhere else.

It looks like a cheap new gym but it’s too good to be true. There are many hidden fees that they don’t tell you at the beginning.I just supposed to pay $24.95 per month and $20 for initiation fee. But after three month, they charged $49 annul fee. When I wanted to cancel the membership, they charged me another $20 cancellation fee! After all, this gym is supper crowded and you have to be in line for everything. If your time is valuable, this gym is not a good choice.