Gold's Gym

Alright hear me out, I’ve been going to this gym since Sept 2019, longer than a majority of the staff and at least half the trainers. I remained loyal to Gold’s and was back in immediately once they reopened during the pandemic. I’ve come here about 5 days a week for the last couple years and let me say the quality has gone seriously down hill. Tony was the old GM and he was a great employee, always friendly and supportive, his staff followed suit and everything was great. He exemplified everything a successful gym should have and under his watch I would’ve gone to bat for this gym against any others. After he got promoted and left everything started becoming mediocre. New management never comes to greet the average gym goers, much more worried about meeting their new membership quota’s rather then getting to know the members they have. Water fountains and steam room are out of order every other week, employees lack personality and you can tell that most of them really don’t care. They give you the same excuses over and over. Machines are constantly broken and the wait time for a machine has only gotten worse. I know they’ll reply to this apologizing and trying to rectify it but guys I gave you almost 3 years of my money. Too little too late. Hope this inspires the leadership to change because speaking to some ogs who’ve been here longer than I have they’re taking notice and getting sick of it.

The gym is nice and clean however I think that they should have an employee stationed by the locker room. I find it very annoying when women enters the steam room with sweaty and in their workout clothes and sneakers. When it cleary states the rule before you enter the steam room. I think that is why the steam room smells like mildew at times. The staff are friendly however the front desk personnel are horrible. This woman on the photo shouldn’t in customer service. She’s arrogant and not friendly at all. The front desk is the face of the gym they’re first thing that people see when people walks in. She was rude. The scan thing wasn’t working this morning so I asked her if she can let me in but told me to wait for the guys who were signing up to get in. I have a card don’t know why she can’t just let me in. The other rep let me in. The hydro massage are not working half of the time. Oh the towels are way too short or not long enough to your body and i am not even heavy.

I joined Gold's gym in November. I really love this gym. It has everything you need to . Achieve all of your fitness goals. All the latest fitness equipment , weights and treadmills. Different classes you can take. They offer personal training. They have a steam room . My favorite thing of all . Is the hydro massage chair. It is amazing especially after a nice workout. I would recommend this gym to anyone. The price is very good too.

This gym was charging people for use during Covid. Once the gym reopened they just felt everyone should come back (even though they were at 10% capacity) and started charging everyone, this goes back all the way to January! I saw this and immediately removed my credit card. I then called and tried to cancel over the phone and they said that wasn't an option, even with Covid. So they let this fraudulent balance accumulate and now have turned it over to collections. They are bullying people, but they have tried to bully the wrong person. I've contacted our law firm and this is going to turn into a class action lawsuit. We'll see if this is worth it Gold's. Terrible awful business. Shame on you.

DO NOT PURCHASE PERSONAL TRAINING IF YOU'RE NOT GOING TO CONTINUOUSLY GOI purchased training for one month, my first session was March 31st I called golds gyms April 13th to cancel my training for the upcoming month. Nothing happened so I emailed their manager. Nothing happened. I went in person he wasn’t there left my info. Nothing happened. I decided to email again nothing happened. Today April 22 I was charged $204 for nexts month personal training. I’m really upset because when I signed up for personal training I was told I could cancel as long as it’s within 30 days. Which it was. I called golds gym today I was told I couldn’t cancel the personal training since I got my first month for $104 which was basically half off. SO APPARENTLY THERE POLICY IS IF YOU GET THE FIRST SESSION FOR A CHEAPER PRICE YOU ARE OBLIGATED TO PAY FOR TRAINING FOR 3 MONTHS?! They did not tell me this. They told me the exact opposite. They said I could cancel next months training within 30 days. They guy I spoke with said he doesn’t understand why they told me I could cancel within 30 days. I did not know that this policy was in the contract I signed up for. PLEASE REAS CONTACTS BEFORE YOU SIGN THEM! Also I wasn’t even given the option to read the contract when I signed up. I spoke to the manager today and he said they emailed me the contract after I paid. Like really I’m supposed know after I pay? I decided to cancel my membership and I am going to try to dispute this with my bank hopefully I get my money back 🙏🏼P.s the manager Tony was extremely rude to me over the phone and basically called me a liar. I told him I wasn’t lying and he said he doesn’t believe his employee is lying. I’m referring to the 30 days of cancellation. Apparently the employee is denying ever saying that smh 🤦🏻‍♀️ He also never got back to any of my emails!! Also do not pay for the 30 min training totally not worth it. I didn’t even sweat 😆 I also told him I wasn’t going to pay for the personal training and he had the audacity to tell me, “well it’s you who’s going to be ruining your credit”.

So I came in to this gym as a guest of one a member. This happened on Sunday were an associate was giving a tour to a potential member and it was a family. So while we were at the locker room changing a woman came in with her son in the women locker and we were shocked that this woman just let her son roam around the locker room. It would have been different if he was younger but he wasn't. I am glad that I am not a member yet. Where's the privacy... what a horrible experience. I will take my business elsewhere. Wow just read some of their customers review... they've tons of bad review... cause they don't know how to takw care of their customers.

This has to do more with the people that go here and not the gym itself. People here never put their weights back, you end up spending 30 minutes just looking for equipment. It’s like they think their mom works there.Don’t be that guy or girl, put your weight back where you got it. Don’t be lazy!Also, it tends to always be busy.

Gold gym is the worst gym ever. They have hidden fees and really hard to cancel their gym membership. Their contract is super shady. Now, I am stuck with the membership and I really really regret ever signing up with them. If I knew about any of these before, I would have never signed up with this gym. They have the worst customer service and you can never solve any problem with them.

Do yourself a favor and sign up for a local gym like Fitness 19, 24hr fitness, planet fitness, or Anytime fitness. Gold's will do everything they can to keep you paying - and when it comes time to move on from Golds, you can expect to pay even more to leave the gym, despite being in contract or not. Customer service gives you the run around in order to delay the process and squeeze more monthly fees out of you. The gym itself is a gym, nothing special compared to the others. But it 's always crowded and parking in the mall is annoying.This will be my last ever experience with this terrible, money-hungry franchise. Find a gym run by real honest people, not a washed up corporation hanging on for dear life. Your money will thank you.

Please let all people who search and look for a review to read this very well and carefully! My Name is Alda Al Araye and i live in Glendale! let me tell you about this Gym! this Gym is really extremely bad Gym and Bad management! this people only care about money! on October i went to do a membership which costs me 4$ and agreed to be a membership, the second day right after they closed the gym due to covid! and until than we didn't hear anything and on December i got pregnant and from that date i have a medical issues for pregnancy where it cost me to loose my job and not going out of home and cost me a lot of medication costs and problems, whereas suddenly out of nowhere i receive a call from financial collections asking me that i need to pay 337$ for gold gym !!!!! i called the gym to inform them that first you did not call me and i did not use my membership due to the bad situation that i am in! and that you guys did not send me an email asking about anything!!!!! and i have a pregnancy issue how come you are asking for money! First i am going to sue them and we will meet at court! because i paid the 337$ from my medication and that caused problem for my health! second there was no humanity at all! no respect at all! i have all my medical report and i am going to sue them! those people this gym is a stealing gym! disrespectful people