Gold's Gym

My experience has been great.Friendly front desk and clean gym.I always go between 5 am and 8 am so I don’t know how the cleanliness is at later times, however, it’s clean and not too busy at those times.The equipments are top notch!They have good punching bags as well, which is a huge plus for me.And the people that train there are cool, too. No wannabe’s who drop weights, or don’t re-rack them...Overall a great gym!

Brand New + all new eGym...!Extremely Clean Open 5am-12am w/Digital Card & iPhone app...! Extremely Freindly staff.If you need a PT try here I see them every day training people. Even a digital turnstile & eGym...!..

If your time is valuable and you work, this crowded gym is not for you, because you have to be in line for most of the high demand equipment. At the beginning, it was really cool, but now, they just think about getting more members. It’s Super crowded with poor customer service. Something the warming up section is closed because they hold classes there. Most of the times the bars for chest press tables, shoulder, inclined, declined are not available because people take them to do squats on the ground. I already requested the staff to add extra bars, or to ban people to take them, but they didn’t care...However, the gym is new, clean and is not smelly

I was also told January when I signed up in October. I joined because I needed childcare to even go to the gym. That is why I joined. I have been going to the Hollywood one. It's fine, but no childcare and the classes start there at 6:30am, so I am hoping the Glendale location will offer some 5:30am spin classes or other stuff. Like the other reviewers, I have had ZERO communication on the date of the gym opening. Could be great. I am giving 1 star because communication on their end has been very poor. If you can deliver on a promise at least communicate about it

I’ve never gone to any other Gold’s gyms,but the one in Glendale is the worst gym you can go to....Before sighing up I asked the guy if it’s a contract and he said no,I can cancel it whenever I want,so I gave it a shot,but after 1 week of working out there I was so disappointed,the gym is in the mall so good luck with finding a parking space,before sighing up they told me that they going to have swimming pool and finally no matter what time of the day it is, it’s always crowded and if you want to do a bunch press there’s a line of people waiting for it,like a freaking roller coaster at Six Flags.Finally,I called to cancel my membership because I wasn’t satisfied, the girl with who I talked to said that I have to come in to do it, I told her that I’m not going to be in the country for a while, and then she told me that I can’t cancel it because it’s a contract and if after all I want to cancel it there’s a fee 200$, I tried to tel her that the guy who sold me the membership didn’t tell me that it was contract quite opposite he told me that I can cancel it when ever I want to, but she doesn’t seem to care much, even after I told her, that it was a guy and his name is Harvey she said “-oh, he doesn’t work here anymore” then I wanted to speak with a manager and guess what she said that the manager isn’t there and he’ll call me back.It’s been 2,5 months and I’m waiting for there maneger to call me.Conclusion: The new equipment is nice ,but parking,lines for each machine and the costumer service is the worst.Even though I still have my gold’s gym membership,I go to 24 hour fitness as used to do.

The staff does not explain all the fees that come with the membership. I got charged 49 dollars for an annual fee, but I was not informed about this three months ago when I initially signed up. Normally other companies inform their customers about all the important things instead of rushing through everything. When I informed the staff about getting charged 49 dollars out of nowhere, all I got was a simple sorry. If I knew about all of these charges in the beginning, I would’ve signed up with another gym in Glendale.

Good gym! Crowded during busy hours but that is expected. During light hours, awesome experience. Great equipment. However, some is already breaking down, but gym seems to tend to this quickly. Staff is helpful and friendly. I had issues with extra charges and they cleared it up quickly. Gym is clean, but you do have to pay $49 yearly fee for this. Seems worth it. I don't mind this fee as monthly rate was very affordable. On occasion some of members are annoying, but you find that in every gym. Diverse mix of people. For most part, I have had good experience in gym.

Customer service is the WORST!! I do not recommend joining this gym at all! The machines are fine and clean but the customer service is the absolute worst ever! They were supposed to open in January and ended up doing it in April. They told me my membership had features that didn't end up having. Took them 4 months to process a downgrade and they refused to refund me for the money I paid while they were "processing". My husband went to transfer his membership to a friend and we still got billed for it and they wanted to not refund me for that either, they told me to get the money back from my friend (really?), they ended up giving me the money back but after almost a month. And if that wasn’t enough, just last week and friend and I were working out in the squats machine, and this personal trainer (Alejandra) comes with her client and starts taking out the weights to use the machine (keep in mind, my water bottle was below the machine, my towel was hanging in the bar and my friend was about to use it); so I interrupted her and told her that I was using the machine and she tells me “you can use it after we’re done” and I assumed that she meant we could all use it, like each of us would be doing a set taking turns on it. Well, that’s not what she meant, because she decided to stay there to use and teach her client for at least 20min… I didn’t know that with a personal trainer session comes a preference right to use the machines over the other customers of the gym… She didn’t even apologized or anything. So in short, I’m sure there are gyms with way better customer service than this place. And as for the machines and facilities, they’re clean but not very well maintained but that’s on the customers.

Today was my first day and absolutely love it. There’s enough equipment for everyone and plenty of room. The view is great from the treadmills. Friendly staff. Sauna and steam room in locker room. Glad to call this home!

Today was my most horrible experience. You offer a trial period of 21 days, it's a lie. I made a visit today. The sales manager tried to talk to me and tried to make a deal for an hour. I asked the question: “Do I need to make a decision now? I have not tried your gym. how can i make a deal? I'm not ready! ”A sweet smile disappeared from his face. He said: “Call me in the evening and I will give you a discount!” I did not get the trial period that you promise. Farewell! You are not worried about your customers, you need their wallets.