Gold's Gym Waxahachie

If it was possible to leave no stars I would. As many others have said they either give you false info or completely leave out info about different fee's and policies (even if asked) upon signing up. Only when you go to use different features or cancel all together are you notified of the additional costs. Management blames the customer for the misinformation that is given by the staff and accepts no responsibility. Unwilling to correct the situations created by their own staff. Would never recommend or go back again.

Be wary of customer service.While I have been a member for over a year at this gym and enjoy the facility. I am seriously considering terminating my mother’s and my membership here and going elsewhere where the satisfaction of the customer is important. I attempted to bring a guest with me one time who had just moved to the local area and had not made a Texas identification card yet. He had made a free three day pass online and when we arrived at the gym, my guest was treated with skepticism as if he was lying about being a local resident. Nonetheless, he was allowed in. When we arrived the next day, he was not allowed in, due to him not carrying on his person, a “water bill with his name on it.” We told her that the woman let him in the day before, and she completely disregarded that and claimed that she does not know why he was even allowed in. While she may be following a very strict guest policy set by Gold’s Gym Corporate, she was very rude and unforgiving. After being unable to workout due to being kicked out, I will not be returning to Gold’s Gym and will be terminating the two memberships on my account until they readjust their policies and treatment of guests. I can not recommend an establishment that has no respect for their customers, especially when one is paying over 40$ a month for the most basic membership.

Truthfully, great facilities for just about anyone and the staff, for the most part, evidently works hard to make it a welcoming place. But try to cancel your membership (for school, extended work or travel, it really doesn't matter), even with the intention of coming back in the future, and "Corporate Policy" is as cold and unforgiving as it gets. You'll get burned with another payment IF you don't cancel thirty days before your next scheduled payment. It's a policy which does not appear to exist for any important reason except to wrongly charge you for something you're unable to use. It's a greedy move for a rather well-to-do business. A poor example of customer service that you'll be left with as a parting gift, a generous sign of their gratitude for all your previous business.Main point - if you think you'll forget about this policy and try to cancel, even if you are just moving (which most of us do from time to time), find another gym. It isn't worth the frustration, not to mention the cash you'll be out.

Make sure you read the fine print on the membership. Gym was ok but not worth the bs were dealing with to cancel our membership, do yourself a favor and try a different gym.Update... We canceled back in January and here it is March and still getting charged... Bring your lawyer when your signing the contract!

First time visiting a Gold's gym and I especially love this one. The equipment was well maintained, the staff was open and receptive, and the entire building was clean from top to bottom. Affordable, something was available for everyone. And I loved that there were all ages, sizes, and people of sorts doing their thing!

What they tell you they will charge you and what they actually charge you will be different.Also when they say they will charge you next month, they mean to say they will charge you now and 30 days from now.If I would have known it'd be this disingenuous to try to go to a gym for literally less than 30 days I would have just kept going to anytime.Cleanliness is pretty good.Honestly just avoid this place unless you're a permanent resident that wants a trainer.I should have listened to all the one star reviews.

Great looking facility with helpful staff and a lot of like-minded clientele coming in to work out and live their best lives. Sup!?

2 squat racksDeadlifting platformBumper platesSectioned off wellPoolCrossFit areaClean gym and locker roomsConsStaff basically was harassing for a solid week- 2 week's for me to sign upAlong with the guest pass was outrageous at $20

Never do business with Golds Gym in Waxahachie. After nearly a year of multiple requests to cancel our membership, and multiple calls to our bank, they continue to charge my credit card. BAD BUSINESS!!

Best gym in Waxahachie, hands down. From the equipment the staff, the hours, classes and Gold's Studio. I love coming here and getting a workout in. The only thing I wish they would have is night classes during the week.