Life Time

I have been a member of Lifetime Fitness since 2010. I was an employee of Lifetime Fitness for 2 1/2 years as well. And stayed a member for the remainder of the past couple years. I pay for three people each month which comes out to be $350. I asked to cancel my membership due to the mask enforcement on the floor (I cannot breathe while working out and wearing a mask). And it is against the law and the Constitution to force someone to wear a mask. When asking to cancel my account, I was told by a manager that I was not required to wear a mask while working out but if I was within 6 feet of someone in the common area it was suggested to. SUGGESSTED, not enforced. A week in at the Lifetime Fitness Colleyville location, I was approached by one of their towel employees and was yelled at multiple times for not being considerate. Then I was followed and harassed throughout the building by the same employee. I also then was followed by one of the managers telling me I needed to wear a mask even though no one was around. He continued to harass both myself and my boyfriend through the following weeks for this very issue. Following this, one day I went in and One of their employees body checked me and my boyfriend. Followed my boyfriend into the men’s bathroom and started a fight which led to the cancellation of our membership. Upon canceling our membership out of shock and bewilderment from the harassment of Lifetime Fitness’s employee, the managers of the branch hid in their offices and would not speak to me about the situation that occurred. I’ve never been so disgusted with a gym and their customer service in my life. Sad, because I have been a member of the Lifetime Fitness in Colleyville for a very long time and I am sad I have to leave due to this poor hospitality and customer service.You could say it was bullying on the management and employee side as well. Seeing that most every person in the gym was not wearing a mask while working out or wearing a mask while in the common areas, however their membership was not canceled. And they were not harassed by the employees or the management. Looks to me like it was selection by the management employees on which people they wanted to pick on. Along with this, I ask that my sisters account not be canceled and be kept open because she did not want to quit. They moved forward with canceling her account since she is my sister. They then would not refund her tennis lessons she had just paid for and told her she can find a instructor elsewhere. Again I am very sad with the poor hospitality and customer service from this gym.

Acquiring membership was seemless. Candace was a joy to work with. Lifetime seems have made the necessary adjustments to keep everyone safe with the "new normal". Facility has everything you could want and more. Staff was super helpful. The pool supervisor during the tour offered to change and happily give my daughter her swimming level assessment. I was super impressed. Updates to follow.

I had an issue at this gym that put my personal safety in question. The management admitted there was absolutely a definite concern and I was not the first to experience it, but they did nothing to help me. They wanted to ignore the situation. Therefore, I will ignore them...I left and went to a different gym, not interested in a place that does t care about the well-being of their members.

I’ve been to several Lifetime Fitnesses and this location was my favorite. First of all, Lifetime is pretty consistent across their club levels and this club was no different. The staff at this location is extremely friendly and makes the experience very pleasant. Also, the members at this location are also friendly, respectful and give you your space. I think this maybe just the vibe in Colleyville, people are very nice and respectful!The gym has great equipment, a ton of classes and it is extremely clean! It was never over crowded, no matter what time I went which is a plus for me!The indoor and out door pool had normal chlorine levels, I’m a swimmer and didn’t notice an overly chlorinated pool as some other reviewers have commented. I always had a lane for myself, inside and out.If you’re looking for an upscale gym that is not overly crowded I would recommend this location if you’re in the area!

Super clean, super friendly staff even a lot of the people that visit are friendly and talkative/supportive. They get pretty busy during the obvious peak hours. Monday-Friday 5-6:30 and Sunday mornings around 11 are pretty busy. Late nights are awesome when it's not packed. Gym equipment is clean, they have tons of stuff to help with your workout (jump ropes, resistance Bands and cords, kettle bells, etc).

Great! Don't have to wait for machines at all. Very well organized; cardio separate from free weights. Team members have been great! They were completely accommodating in last minute tour of huge facility. Kids club, my 7 & 8 yr old loved. Don't pass up, price is a little higher than most gyms but so worth it!

My boyfriend and I sold our at home gym equipment to become a part of a fitness community, which we have found here at Lifetime. The classes are great, nice equipment and plenty to do! The staff is helpful and keeps everything clean.

Buyer beware! We were naive. Despite all the warnings we thought it couldn’t happen to us. But it did. We were completely ripped off. Once we discovered the dishonesty we confronted local management and then corporate. Completely ignored. Going to BBB tomorrow. Sad. Very sad.

Well this was a great place. Member since 2003. However when I went in today I had never been so rudely greeted/harassed by Temppest. Initially I asked for Deedee, she then acted like there was no one there by that name. After 2 minutes of not dealing with her bsing me she goes “ohhhh you mean deedee” um yes that’s what I came in saying. Absolutely rude demeanor, horrible “head manager” according to her and I will never go to a Lifetime again because of her.

Daryl was amazing, I’m from New York and had couple friends who wanted to try it out and he really helped us out. Daryl is the definition of southern hospitality really good experience my friend ended up getting a membership after definitely recommend it to every one amazing staff and environment.