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Orangetheory Fitness in Castro Valley offers a comprehensive and motivating workout experience. The gym boasts knowledgeable coaches who push members to exceed their limits. It features a clean and organized environment with friendly staff. The workouts are designed to be challenging yet doable for everyone, bolstered by great music to keep you energized. Members appreciate the community feel and the ability to see progress in real-time through the Orangetheory app.

However, some customers have reported issues with customer service, particularly regarding the risk-free guarantee and occasional unprofessionalism at the front desk. Despite these concerns, many find the experience at Orangetheory to be positive and transformative.

Pros:

  • Knowledgeable and motivating coaches.
  • Clean and organized environment.
  • Friendly and supportive staff.
  • Challenging yet doable workouts for all fitness levels.
  • Great music to keep you energized.
  • Community feel with a sense of belonging.
  • Real-time progress tracking through the app.
  • Effective full-body workouts in a convenient timeframe.
  • Encouraging atmosphere.
  • Option to work out at different studios if traveling.

Cons:

  • Issues with customer service regarding promotions.
  • Reported unprofessional behavior from some front desk staff.
  • Confusion around the risk-free guarantee terms.

Location / Contact

Rating Stats

4.8

out of 5.0

3 reviews
5.0
57 reviews
4.0
0 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (60)

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Membership based classes to get a good workout in.

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Confidence endurance strength and music .. match that with the greatest coaches and friends all in one place . WIN WIN

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Going to Orangetheory is more of being welcomed to a community who prioritize health and wellness while having fun at the same time.

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I love the people and the workout, no waste of time and you get lots of help to achieve your goals

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Trainers are amazing . Keess you engaged and motivated . Paul is the best ! his energy pushes you to go the extra mile

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Terrible experience, unwelcoming environment. The front desk worker who assisted my partner and I was SO rude and condescending that we ended up leaving before the class even started… which is a shame because we just moved to the area and are searching for a new gym to join! Needless to say we won’t be returning. I wish I could give 0/5 stars!We signed up for a 6:45pm class (6/21) and signed our waivers online. We got to the studio at 6:25pm - it was completely empty. The woman at the front desk (pink nails) was scattered, unorganized and frantic. When checking us in I explained to her that I had taken a class a few years back in SLC and that it was my partner’s first class. This made her extremely flustered - she said she sent a text message to my partner’s phone saying we had to be there by 6:15pm which he did not receive. We apologized (even though we came 20 minutes early with pre-signed waivers…) and asked if it would still be okay to take the class. She said she would be rushed but it was fine. She continued putting in our information and then went back to asking about the text again. She asked why we didn’t get there at 6:15pm and why we didn’t respond to her text - her tone was incredibly rude, sighing and rolling her eyes. I could not believe how unprofessional she was being so I told her we would just leave. My partner tried to pull up the communication to show her that all he received was instructions on the waiver and she had no response. At this point the coach (Brandon) was finishing the earlier class and very confused why she didn’t just set us up - he said we still had plenty of time. He actually seemed pleasant but she went rambling on trying to explain her argument. We felt so uncomfortable by the way we were treated that we just left.. I would not recommend this place to anyone!!

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The workouts are fun and doable for everyone, as there are always alternatives available. All of the coaches are super encouraging and play great music! It really is the best workout you can get in an hour. I’ve recommended Orangetheory to a handful of my friends and they’ve all enjoyed it. I’m a “numbers” person and I love that I’m able to see my progress in real time and over time. Throughout the pandemic they promoted safety and adhered to CDC/local guidelines. I honestly have nothing but positive things to say about Orangetheory!

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The entire experience from intake process to onboarding to an excellent class with Paul was exactly what I was hoping for. The studio is super clean and the entire team was so friendly and supportive. The workouts always challenge me to push beyond my normal workout limits on my own. I am psyched to go back next week.

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I’ve had such a positive experience joining OT Castro Valley about a month and a half ago. I love the atmosphere, motivation from the coaches (coach Brandon and Paul are great!) and I’ve already started seeing results. I was afraid I would get confused with the workouts, but the coaches are always there to get you on track or nudge you with a little extra motivation. Highly recommend joining!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.8-star.

This business has 60 reviews.

The address is: 3642 Village Dr, Castro Valley, CA 94546, United States .

The contact number is +1 510-244-1070

This service is listed under Gym .

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