Planet Fitness located at 214 B Southland Mall, Hayward, CA, offers a clean, spacious, and well-organized environment for gym-goers of all levels. The staff is friendly and active, ensuring members receive a warm welcome. Despite being in a basement with no natural lighting, the gym is spacious with a wide variety of equipment. However, issues like poor air circulation, some outdated equipment, and challenges in membership cancellation have been noted.
While mostly great for beginners, with an excellent cost-to-service ratio, peak hours can see significant crowding. Accessibility features such as an elevator and specific amenities for Black Card members add to its appeal, but prospective members should be aware of variable operating hours and occasional customer service issues.
Pros:
- Clean and spacious environment
- Friendly and active staff
- Wide variety of equipment
- Affordable membership plans
- Handicap accessible with elevators
- Great for beginners
- Ample parking space
- Excellent massage chairs and beds
- Good atmosphere and music
- Open 24 hours on weekdays
Cons:
- Crowded during peak hours
- Issues with air circulation and humidity
- Challenging membership cancellation process
Location / Contact
- Address: 214 B Southland Mall, Hayward, CA 94545, United States
- Phone:+1 510-264-1800
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 214 B Southland Mall, Hayward, CA 94545, United States .
The contact number is +1 510-264-1800
This service is listed under Gym .
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Daniel
2 years ago
Pretty clean and nice gym. Even better on non peak hours as alot of people hog equipments
YovisStyle
2 years ago
I love how welcoming, helpful and friendly staff are! And the place is always nice and clean. Thank you PF
Sanjeeta Chandra
2 years ago
I am trying to cancel my membership and it’s showing that I’m getting charged for last three months which the gym was closed and have not used it since I joined the gym. When canceling the membership shows the amounts due for 3 months, trying to contact them but it’s closed so how can I cancel my membership
I SLAY ALL DAY TRAVEL The Solo Traveler
2 years ago
First time at this location and just moved here from Washington, DC. Glad to know there is somewhere close thats open 24 hours if not everyday someday at least.I'll be back!
Jeannette King-Harris
2 years ago
I just signed up today. The people there all were friendly, and the gym was clean! I look forward to a great experience!
Jaila Kennard
2 years ago
Staff was very nice and helpful when they were needed. My family had alot of questions during our first trip here but the staff was super nice and answered everything the best they could and in a timely fashion
Juanita Garibay
2 years ago
Was in town visiting family. And wanted to get a gym session in. This location was clean. Had a of variety in machines. And staff was polite and helpful
David Dicus
2 years ago
Place has friendly customer service and very helpful. Like the Black Card membership, has different things I can use, massage, tanning, classes etc...especially for the price.
Ash Sai
2 years ago
Pretty Nice place, Clean and have varieties of different equipments and following social distance measures too. Staff also is nice and welcoming. Overall great place!!
Kimberly Sides
2 years ago
Great location and usually not too busy when I do my early morning workout. The people that check you in are super friendly and remember the people that come frequently