Planet Fitness located at 214 B Southland Mall, Hayward, CA, offers a clean, spacious, and well-organized environment for gym-goers of all levels. The staff is friendly and active, ensuring members receive a warm welcome. Despite being in a basement with no natural lighting, the gym is spacious with a wide variety of equipment. However, issues like poor air circulation, some outdated equipment, and challenges in membership cancellation have been noted.
While mostly great for beginners, with an excellent cost-to-service ratio, peak hours can see significant crowding. Accessibility features such as an elevator and specific amenities for Black Card members add to its appeal, but prospective members should be aware of variable operating hours and occasional customer service issues.
Pros:
- Clean and spacious environment
- Friendly and active staff
- Wide variety of equipment
- Affordable membership plans
- Handicap accessible with elevators
- Great for beginners
- Ample parking space
- Excellent massage chairs and beds
- Good atmosphere and music
- Open 24 hours on weekdays
Cons:
- Crowded during peak hours
- Issues with air circulation and humidity
- Challenging membership cancellation process
Location / Contact
- Address: 214 B Southland Mall, Hayward, CA 94545, United States
- Phone:+1 510-264-1800
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 214 B Southland Mall, Hayward, CA 94545, United States .
The contact number is +1 510-264-1800
This service is listed under Gym .
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Alexus Ramos
7 years ago
I love planet fitness everytime I go I feel like I'm reaching my goal that staff is so friendly.The equipment is great and easy to use.I have been going here on and off again but now I'm determined to finally be the best me I can be.
Bremflux
7 years ago
Very nice upgrades. Easy to find machines but they lack free weights. Massage chairs and hydrobeds are cool. Super friendly service by the Employees like Collette J is a plus!
Mira Law Group
7 years ago
I have visited many different planet fitness locations (mainly in VA, NY, and CA.) This location is by far the friendliest, biggest, cleanliest and has the best customer service. I usually go late nights or early mornings and have never had issues with machines not being available. I enjoy coming here and definitely feel I am getting my money's worth with the black card.
Von
8 years ago
Love this gym , every single time I go , I have a great work out, it's comfortable clean and always work out with all the machines , I do the 30minutes circuit workout , I love it
Juan F
8 years ago
Large selection of Smith machines and equipment. Definately great for beginners to intermediate weight lifters. The only con is lack of heavy dumb bells past 75p and equipment for advanced workouts. But besides that good place to sweat.👍 …
Jonnie Ybarra
8 years ago
We've been to a lot of different locations. Hayward is the best! Friendliest staff. Cleanest facility. Enjoy that it's bigger so we don't feel like we're right on top of somebody's workout. Like that it has a separate room for floor exercises not jus a little corner. Nice variety of machines...just over all our favorite location and you can't beat the price of other gyms. Most of the time you dint use the extras other gums have anyway if you even go. If I'm having a bad month I still paid less for my membership than one meal! Guilt free
Brent Stone
8 years ago
I find this place pretty cool. Getting in shape is quite hard, but with the right people and perfect gym, you’ll be more motivated to work out. The place was spacious and you never have to wait for equipment. Locker rooms are clean most of the time and very welcoming atmosphere. Very affordable price and friendly staff. What can I ask for?
Olivia Playz
9 years ago
Stupid people run this place. I got a call saying my membership dues are going to be billed to my bank account. I called them back saying you have the wrong number because I've never been a member here ever and I don't live in Hayward. stupid person (I kid you not) says "ok member id number?" I said No...I just told you I'm not a member. stupid person again says "ok member name or member number?" I said no you called me and I am not a member so my name will not be there. Extremely stupid person says "well I can't help you without your name to look you up". LOL I can't make this up! I said ok...bye!
Pancho Ecnop
11 years ago
24 Hours M-F5AM Monday - 9PM Friday7AM - 9PM SAT & SUNI <3 this place, have been here several years & never have waited 4 any machine. Water has always worked 4 me. No complaints here!!!
Deepak Sharma
13 years ago
This is probabbly one of the worst Gym in Bay Area. Very limited quantity of equipments. You will have to wait almost 30 to 40 Mins to use the equipment. Lot of machines also have "Not in Service" Tag on them for almost a month.In fact, they had "NOT IN SERVICE" tag on water fountain. It took the them 3 months to get the water fountain fixed.At last, I got fed up with them and cancelled the service. But they won't cancel it. Excuses after excuses for not cancelling it.BEWARE: THINK 10 TIMES BEFORE YOU JOIN PLANET FITNESS IN HAYWARD.