Planet Fitness in Hialeah offers a welcoming atmosphere with affordable membership plans. Located on the Palm Springs Mile, the gym spans two floors and operates 24 hours most days, providing convenience for any schedule. Members have praised the exceptional customer service, particularly by staff members like Izzy, Valerie, and Mike.
Recent renovations have added new equipment and improved the overall cleanliness of the facility. However, issues with maintenance and overcrowding have been noted by some users. Despite a few drawbacks, many members appreciate the supportive environment and helpful staff.
Pros:
- Open 24 hours on most days
- Affordable membership plans
- Friendly and helpful staff
- Recent equipment upgrades
- Clean and well-maintained facility
- Spacious with plenty of workout options
- Convenient location in Palm Springs Mile
- Supportive atmosphere
- Good customer service
- Variety of machines and weights
Cons:
- Some broken equipment not promptly fixed
- Occasional crowding issues
- Inconsistent maintenance and cleanliness
Location / Contact
- Address: 502A W 49th St, Hialeah, FL 33012, United States
- Phone:+1 305-822-4344
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 70 reviews.
The address is: 502A W 49th St, Hialeah, FL 33012, United States .
The contact number is +1 305-822-4344
This service is listed under Gym .
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Jonathan Herrera
1 year ago
Izzy and the cool guy with the mullet from the front desk of Planet Fitness were absolutely outstanding. Their exceptional service, friendly demeanor, and extensive knowledge made my gym experience truly exceptional. They greeted me with warmth and enthusiasm, answering all my questions and providing helpful recommendations. Their genuine interest in helping me achieve my fitness goals was evident throughout my visit. Izzy and the guy with a mullet's professionalism and dedication to ensuring a positive experience truly set them apart. I highly commend them and recommend seeking them out for an incredible customer service experience at Planet Fitness. Jonathan (Swole dude in a shirt)
urania
1 year ago
As a beginner, I enjoyed my time here! Valerie is a good worker and cleaned the bathrooms well.
Anthony Alvarez
1 year ago
this gym is very welcoming and friendly when i walk in im greeted with a smile from the staff. it’s also very clean and i see staff members doing cleaning checks on machines and trash
Daniel Mesa
1 year ago
Awful costumer service for this location.In general, Planet fitness franchise are liars, they send free day pass to your email and then they won’t let you in saying that doesn’t work in this location.
campi campiando
1 year ago
I really don't know where these four stars and five stars reviews came from. This gym most of the time is disorganized, dumbbells everywhere is if the people that go or work there didn't know the term, " put it back where you found it".there already Been my fourth time that i come and nobody has open yet. Waking up at 6:30 am for nothing. Most of the time there's always a couple machines that are broken, and five months pass and still has not been fixed. I don't get it with all that money the franchise gets shouldn't that be priority? That's called unresponsibility. I normally do not give reviews at all, but i had too.
Alex A
1 year ago
13/10 stars, if i could rate it higher i would. Nothing to complain about, and the AM Izzy is a great addition to the team. Love how she works and always has a great smile
Esteban Bourzac
1 year ago
Izzy has an amazing customer service personality and was a great help today… even bought some accessories because of her…
Emely Mejia
1 year ago
Izzy has been great help in the process of my membership, and she always has a smile to greet the members
Sam Green
1 year ago
Very disappointed in cancelation fee I requested a contract without that and still had cancelation fee. I inform that equipment has caution tape over it and the employee stated they ate underconstruction. Apparently this has been going on for a long time. Fees were not adjusted for this under construction facility.
Jasmine Rivas
1 year ago
Staff member Nicole was very helpful and kind during my tour and making my membership. She helped answered all my questions and made me feel comfortable about my whole experience.