Planet Fitness at Iowa City Marketplace offers a welcoming gym environment with a variety of equipment and amenities. The staff is known for its friendly and supportive demeanor, with many visitors praising specific individuals like Kristine for her exceptional customer service. Members appreciate the gym's cleanliness, well-maintained machines, and a positive, judgment-free atmosphere. It’s a great option for those seeking a budget-friendly membership.
However, some recurring issues may affect your experience. Several users mentioned problems with maintenance, such as broken machines and issues with hot showers. Additionally, membership cancellation can be cumbersome, requiring physical presence or postal submissions.
Pros:
- Friendly and supportive staff.
- Clean and well-maintained facility.
- Wide variety of equipment.
- Judgment-free atmosphere.
- Affordable membership rates.
- 24/7 availability on certain days.
- Great for all ages and fitness levels.
- Convenient location.
- Lots of extra amenities like hydro massage beds.
- Consistent member engagement by management.
Cons:
- Maintenance issues with equipment and facilities.
- Difficult membership cancellation process.
- Inconsistent hot water availability.
Location / Contact
- Address: 1660 Sycamore St, Iowa City, IA 52240, United States
- Phone:+1 319-354-1860
- Website:planetfitness.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 70 reviews.
The address is: 1660 Sycamore St, Iowa City, IA 52240, United States .
The contact number is +1 319-354-1860
This service is listed under Gym .
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Nina Cullin
11 months ago
Love this place. Staff is always very friendly and patient with answering questions. I would really like to know the reasoning behind removing the whiteboard with the daily riddle, joke, or survey. Being mentally fit is equally as important as being physically fit. If the whiteboard is too unprofessional, install a flat screen.
Bethany Boettcher
11 months ago
When you are putting in the new weight equipment I hope you are getting more smith machines, benches, and free weights please!!!!
Nhu Tran
11 months ago
Amazing customer service. Polite, kind, well spoken, and helpful. Knows what they're doing.
Saro Alqaisi
1 year ago
The best staff ever.But seriously most machines need fix, it's creating tension between people to fight over equipment.
Brodrick
1 year ago
Super friendly staff, and very nice fellow gym goer's. The facility is clean, and well maintained. This desserves a 5 star rating however the machines were very stiff. We all know that weights are different, and weigh differently from gym to gym. A big factor in this is lubrication. The machines were very very rough. I can easily low row 245 at most gym, yet today the low row machine felt very stiff and I was only able to do 95 lbs 🙁. I later went to top shape and easily pulled 245. This gym is almost perfect however for further use I recommend they lubricate the equipment.
Eric Sullivan
1 year ago
Best planet fitness in Iowa city. Equipment is well maintained and the staff is always present and smiling. Great atmosphere unlike some locations that feel dark and unwelcoming. Could use a few pieces of new equipment on a select few but overall a great place to blow off some steam or achieve your fitness goals!
Stacy Webster
1 year ago
I am altering my review due to the fact that this location has had no hot water available for about a week at this point. Every time I ask a staff member when I can expect it to be working again I get the answer “in a couple of days” or “I don’t know.”. This is a problem because I can only use the gym if I can take a shower afterwards because I work out directly before I go to work. I feel like I’m throwing my money away on a gym that is too cheap to take care of important things like hot water. Please show me that I’m wrong and get it fixed.
LuJia Zhu
1 year ago
Very bad experience, the water heater has not been fixed after waiting for a week, the worst pf
Eng Abdalhay
1 year ago
They’re easy and fast when you wanna join them, but when you request cancellation they will ask you to travel over states to present physically or you will keep buying them every month!!That’s really bad
Matthew Maynard
1 year ago
The amount of maintenance done to facilities and upkeep on equipment in this building is very minimal. Something as easy as replacing a metal clip to a cabel will take 2 weeks. Currently out of 12 cabels there are 2 missing clips and 2 out of service, has been this way for weeks. Multiple taped up benchs/equipment, hot water not working for over a week, water fountain broken for multiple weeks.Can't beat the price, but get what you pay for here.