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Planet Fitness at Iowa City Marketplace offers a welcoming gym environment with a variety of equipment and amenities. The staff is known for its friendly and supportive demeanor, with many visitors praising specific individuals like Kristine for her exceptional customer service. Members appreciate the gym's cleanliness, well-maintained machines, and a positive, judgment-free atmosphere. It’s a great option for those seeking a budget-friendly membership.

However, some recurring issues may affect your experience. Several users mentioned problems with maintenance, such as broken machines and issues with hot showers. Additionally, membership cancellation can be cumbersome, requiring physical presence or postal submissions.

Pros:

  • Friendly and supportive staff.
  • Clean and well-maintained facility.
  • Wide variety of equipment.
  • Judgment-free atmosphere.
  • Affordable membership rates.
  • 24/7 availability on certain days.
  • Great for all ages and fitness levels.
  • Convenient location.
  • Lots of extra amenities like hydro massage beds.
  • Consistent member engagement by management.

Cons:

  • Maintenance issues with equipment and facilities.
  • Difficult membership cancellation process.
  • Inconsistent hot water availability.

Location / Contact

Rating Stats

4.3

out of 5.0

8 reviews
5.0
37 reviews
4.0
13 reviews
3.0
6 reviews
2.0
6 reviews
1.0

Reviews (70)

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The laid back atmosphere makes it an easy gym to workout in. Plenty of equipment and people on staff to help you use it properly. Very friendly staff, too. Everyone from the elderly to teens (accompanied by a parent ) are welcome here.

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Great gym! Very clean and the equipment is in excellent condition. Kristine, the manager , was very professional, personable, and helpful. She answered all my questions and concerns. I'm happy that I joined.

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I had a membership that I paid for the year as per contract. I didn’t want to renew for the next year because I didn’t use it to begin with. I call to cancel , employee tells me to email them to cancel. I do that and no response from them. I call them 5 days later and I had to resend because they couldn’t find the email. Bottom line is they couldn’t refund my annual fee of $41.00 because of the 7 day window. Tiny print on contract so it’s an oversight. Buyers beware. Another way of making a quick buck .

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4 stars because it's the best value option during this "tragic" time. On a normal year this would struggle to keep and maintain 3 stars. We know the planet fitness pros and cons for anyone who is looking to push for an above average look and build. Given the hours it's open, the cheap price and the size of the building, I'm willing to sacrifice and improvise my workout a little bit in these "trying" times. I'm gone once things return to normal.

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Awesome staff, Kristine the general manager goes above and beyond to make sure you can be your very best. clean locker rooms, and all around welcoming atmosphere! very happy with my membership there

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I’ve been coming to Planet for 3 years now and the Iowa City location is my favorite! Kristine, the general manager, is a pleasure! This location is always very clean and the staff is always eager to help out. Love to come tan and workout and start my day off right!

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As a Planet Fitness employee in another state the status of this gym wasn’t up to par. With new management there has been a drastic change in every aspect in a positive direction. The major areas being customer service, cleaning, and accountability. Kristine has done a very good job with little time she’s been in management!

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Kristine has made so many wonderful improvements. The staff is more attentive, helpful and hands on. The cleanliness has dramatically improved. I love this gym. Thank you all of your hard work.

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I just signed up here! The staff was extremely helpful and made the signup feel easy and relaxed. The gym motto of no judgement is very welcoming and the staff shows that. Special thanks to Tyler for hooking me up and to Kristina, Michael, and Gabbi for helping me out with the slight bump in the road today! Awesome place with great staff, might just have found my gym home!

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Ive been a member for a few years. During the last few months seeing a female manager added to the team of workers. Has made a big difference. Much cleaner, you feel welcomed coming in. The guy manager is awesome too.Just needed a woman's touch.Thanks

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 70 reviews.

The address is: 1660 Sycamore St, Iowa City, IA 52240, United States .

The contact number is +1 319-354-1860

This service is listed under Gym .

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