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Planet Fitness at Iowa City Marketplace offers a welcoming gym environment with a variety of equipment and amenities. The staff is known for its friendly and supportive demeanor, with many visitors praising specific individuals like Kristine for her exceptional customer service. Members appreciate the gym's cleanliness, well-maintained machines, and a positive, judgment-free atmosphere. It’s a great option for those seeking a budget-friendly membership.

However, some recurring issues may affect your experience. Several users mentioned problems with maintenance, such as broken machines and issues with hot showers. Additionally, membership cancellation can be cumbersome, requiring physical presence or postal submissions.

Pros:

  • Friendly and supportive staff.
  • Clean and well-maintained facility.
  • Wide variety of equipment.
  • Judgment-free atmosphere.
  • Affordable membership rates.
  • 24/7 availability on certain days.
  • Great for all ages and fitness levels.
  • Convenient location.
  • Lots of extra amenities like hydro massage beds.
  • Consistent member engagement by management.

Cons:

  • Maintenance issues with equipment and facilities.
  • Difficult membership cancellation process.
  • Inconsistent hot water availability.

Location / Contact

Rating Stats

4.3

out of 5.0

8 reviews
5.0
37 reviews
4.0
13 reviews
3.0
6 reviews
2.0
6 reviews
1.0

Reviews (70)

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I’m a scrawny 23 year old who walked in having no idea what she was doing! The gym can be a scary place, but the staff here work to make the environment great! I feel comfortable asking questions and asking for help. Plus there is a lot of various equipment for anyone’s needs. Every time you come in and leave someone is greeting you. Plus the hydro massage rocks. Definitely worth the investment!

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Since Kristine took over this franchise I noticed a huge difference in the Club. Much cleaner, staff much friendlier. The club is now clean and inviting.Kristine keep up the great job.“Shout out” to Claire for helping me APP and Club sign in. Thank you and good luck!

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I've recently started coming back to planet fitness because my friend has a membership where she gets to bring a friend. About 2 or 3 years ago I stopped working out here because I felt as though there wasn't equipment that I needed in order to do my workouts. But since I've been back recently, they've installed more equipment and/or have more equipment available.Now they have TRX cables, more kettlebells, more bosu balls, etc. I love working out here and the staff is always friendly! The equipment is well taken care of, as there's constantly staff cleaning whenever I'm there working out. Even upper management is great! Kristine, the GM, is always cheering us on and giving us praise each time we're done working out. Just something like that from her gives us a great boost of motivation. It's so nice walking in and walking out with a smile from everyone!

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I love this fitness center. It is big, clean, and the staff is always very friendly. There isn't a single person working there that wouldn't be willing to help you out if you need anything or have questions. I never dread going to the gym having a membership here.

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I was hesitant on giving it a 4 star due to lack of weight equipment (free weights, assisted dips, etc.), however I can’t complain with how many treadmills, ellipticals, and stationary bikes there are. Quite impressive. Love how clean it is, makes me want to come back. Tanning beds could be cleaned a little better after sessions, but that’s just me being picky. Would recommend this planet fitness!!

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Wish I could give it a better review but month after month we were told that our automatic deposit was coming out and then would be told it did not come out but they never ever knew why. Nobody seemed to know anything about the payment ever. We were ready to find another gym. We tried another bank account and it worked for once this month.The equipment is fine and its clean

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Planet fitness is a good place to workout! My friend and I have been coming here to work out and Kristine is such an amazing person always giving us compliments and it makes us feel good and motivated to keep on going staff are very nice people! Overall I love this gym and will keep on coming here!

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I've always loved this gym. I've never experienced poor service. However, I must say that Kristine has most certainly been a WONDERFUL ADDITION to your club!.... Our club!!! She's very sweet, supportive and very knowledgable! She's right on the ball and always with a smile!!!

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I’ve been a member since it opened. Have always had a positive experience. The place is clean and well maintained. The staff and especially the current trainer is very knowledgeable and patient with even silly questions.I have about 1500 check ins. And the hydro bed is my favorite machine.

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I love Planet Fitness!! I love Planet Fitness even more, when it's clean!!I knew they had a new manager before I even met Kristine....because the staff was busy CLEANING!! Welcome Kristine!! Great to hear you have so much experience! I hope our Gym will be better because you are here!!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 70 reviews.

The address is: 1660 Sycamore St, Iowa City, IA 52240, United States .

The contact number is +1 319-354-1860

This service is listed under Gym .

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