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Onslow Fitness, located in New Market Square, Jacksonville, NC, offers a welcoming and clean environment for all fitness levels. This gym operates 24/7, providing flexibility for members. The facility features an array of equipment, a heated pool, sauna, and steam room. Dedicated and friendly staff are frequently praised, contributing to a supportive atmosphere that feels like family. While many members appreciate the child care services and variety of fitness classes offered, there are reported issues with membership cancellations and some concerns about the costs involved.

Despite minor setbacks, numerous members find the overall experience positive and highly recommend Onslow Fitness for its comprehensive amenities and encouraging community.

Pros:

  • Extremely clean facility
  • Open 24/7 for convenient workouts
  • Wide variety of equipment and classes
  • Friendly and supportive staff
  • Feels like a fitness family
  • Child care services available
  • Offers a pool, sauna, and steam room
  • Personalized training and support
  • Positive and welcoming atmosphere
  • Knowledgeable and attentive trainers

Cons:

  • Difficult membership cancellation process
  • Some concerns about high membership costs
  • Reported issues with membership fees during deployments or health problems

Location / Contact

Rating Stats

4.6

out of 5.0

15 reviews
5.0
1 reviews
4.0
1 reviews
3.0
4 reviews
2.0
99 reviews
1.0

Reviews (120)

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They staff is super friendly and there are so many options in machines 😁 …

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I really appreciate the support staff and instructors. I enjoy the heated salt water swimming pool and then the icing on the cake is the steam room.

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Way too expensive and low quality.Charged me 240$ twice from my account for personal training when I canceled!I had military orders and I was out of the state. They told me in the office that I could write a written statement that I was canceling for the month of August, so I sat down with one of the trainers, and I did, as I was told. They lost the letter! Then they told me that they changed policies so now it has to be an email. So they still charge me for the month of August and screwed me over because they lost my letter and changed their policy last minute. So unprofessional. They still continued to charge me for the month of September.

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Absolutely abusive management who gouges their customers for money when they try to cancel. Do yourself a favor and take a look at all the 1 star reviews before you subscribe. They’re respectful when you have some money on the table, but these snakes would evict you and send your unborn children to collections if they could. This is the type of gym that wants 3 handwritten notes, the blood of a virgin, and a vial of phoenix tears to cancel your membership.

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I previously left a negative review based on my experiences with 2 employees (one of whom no longer works for Onslow Fitness). Scott Gerold, the manager, personally reached out to me to address my concerns and inform me of how miscommunication had been rectified. Mr. Gerold is exactly what you want to see in management and if all his employees can use him as an example, they'll be better for it.The gym is clean, rarely crowded, and attracts a more dedicated crowd. No loud phone call conversations, obnoxious ego lifting etc. it's a good environment with good equipment in an easy accessible area.

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Simply the best! Excellent facility with excellent staff, with a most positive and supportive atmosphere. Well worth the membership.

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I've been a member of this gym for many years. The facility is always clean, the staff is always friendly and the classes are great. When my children were younger I used their daycare program and never had any issues. I highly recommend this gym!

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Been a member for 3 years and have never been apart of a better gym. It’s super clean, has all the essential equipment, and the staff is by far the best I’ve ever seen. The trainers are super supportive, reach out to see if you’re doing well/meeting your goals and offer any assistance you may need as soon as you ask. The support staff is amazing and always go out of your way to make you feel welcome. Special shout outs to Roz, Nicole, Alexis, Lachele(hope I didn’t get that wrong!), and Eleyna (with a Y😂) are the best and always so welcoming when we come in.Onslow Fitness was not my first gym but it will definitely be my last!

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**2 YEAR UPDATE - I still love this gym! The trainers are so encouraging when I talk to them. I greatly appreciate Roz taking time to teach me how to properly foam roll my calves when I needed it. She is amazing! The staff is extremely attentive, and they listen to any concerns from the members. They seek out equipment or alternatives when requested. They move equupment to make the gym more functional if suggestions are made. It is refreshing to be a member of a gym where the staff actually cares about you, the member.**I started with Onslow Fitness a week ago. Previously, I was a member with another gym in town. Onslow Fitness is a massive leap forward compared to my old gym. Everything is always extremely clean. The staff are super helpful and kind. They always encourage me when they see me because I have met with several of them when I restarted my fitness journey. They share in my excitement over weight loss, even if it is just fluid. They give me tips for getting better results. The equipment is really nice, too. It always works. I never worry about a cable snapping or something going wrong and hurting me like at my old gym. Even the patrons are kind and seem to enjoy being there! It is well worth the money spent to have a clean and friendly place to workout.

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I have been a member since April of 2022 (I think that’s the month) and everyone has been so welcoming. I have been training with Adam since November of 2022 and I have made great progress in my fitness journey due to him. He, along with my former trainer Bre, have taken the time to teach and push me past limits and has helped me grow in many ways. I love the team this gym has. It has made me feel welcome and they are always able to help out with anything. Bre and Adam deserve more recognition than I will ever be able to give them. I have so much appreciation for Bre and Adam for everything they have done for me. 😁

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.6-star.

This business has 120 reviews.

The address is: 1140 Henderson Dr, Jacksonville, NC 28540 .

The contact number is (910) 455-7274

This service is listed under Gym .

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