Orangetheory Fitness

This gym is okay. I've been doing OTF classes for 5 years now at different gyms around the country. The coaches at this gym don't seem to pay attention to you as you're working out. At other OFT gyms in the area the trainers learn your name and will say encouraging things like "I see you ___!", and identify you by name to keep you super motivated. In the classes I've taken here, trainers do little beyond giving the directions for the workout so it feels depersonalized and slow compared to other OTF gyms 🤷🏻‍♀️ also the reviews about the fraudulent charges are disconcerting...

Since new management, studio client experience has improved tremendously! Great coaches and staff! Marisol & Wesley are great, very helpful and positive attitudes! Coach H is outstanding!Kudos to studio manager for creating such a great team!

I have been a regular ever since this location opened in August. The facility, coaches and staff are all amazing. Booking and cancelling classes had never been a problem.I recently had a back injury and had to freeze my membership for the time being the studio manager Irvin was soo accommodating and helpful that he did the needful without evn seeing my doctor note even though I had one.I highly recommend this facility for their professionalism and outstanding customer care.Love OTF!!!

The communications to customers is terrible, anything you need help with they basically tell you there is nothing they can do, it's like once you sign up for the membership,they don't care about you anymore. And the cancellation and change to the membership type is a disaster, tons of paperwork, basically they just want something in written so if anything happens they will say it is the all your fault.The class and everything else is good but they are not flexible at all. With this kind of service, I would consider other gym fitness class even tho this one is 5mins away from me. If you want to cancel or downgrade your membership, you still have to pay for one more month after the cancellation/downgrade no matter what. So I got charged two months for the highest level membership fees while I couldn't really use all of it, which is a waste of money.Also, the class cancellation policy is not friendly, so is the franchise manager, totally completely unfriendly and the staff are totally unprofessional.Basically what they ask you to do is to sign the contract without much explanation, the contract is a huge document but without explanation you are easy to get lost and when something happens, they will make sure it is all your fault.

This gym is by far the worst experience I have ever had. The coaches are great and well trained. The staff are very unprofessional! They do not explain anything on the contract you sign on the first day. They lack customer communication and will charge you every penny they can. They will not give you a heads up regarding any charges until you see it for yourself on your bank account. The app is completely messed up and they will tell you to take care of it yourself and they are not in charge. The manager Ricky is one of the worst there, she does not greet or smile to anyone and stands like a soldier behind the desk. When there is any confusion, misunderstandings, or mistakes, Jenna the studio manager will tell you "I am confident in my team, they would not do that"; making sure the client is the one at fault and they are not responsible.

OTF JC is the best place to start cause you won’t want to stop, I absolutely love this place! Fabulous Front Staff, Incredible Coaches, Ace Music, Super Clean, and Full of Positive Energy! I for one have never been addicted to the gym, I’ll for a couple of weeks and be too lazy to go back. But here, its like my day isn’t complete, until I go in, I have to tell myself that I need to take a day to rest.

Always very challenging workout, and always so much energy and motivation from the Coaches! There have been many days I am not in the "mood" to workout but always feel stronger and more mentally clear leaving the studio. The staff at the desk is also so helpful & welcoming. Truly love coming here!

This studio has it all- great staff, excellent coaches and exquisite facilities. Tons of stations, friendly staff who gets to know you and coaches who balance directions with motivation to get you the best results. And there’s free garage parking as a bonus!

The fact that I can burn 1000 calories in an hour is crazy and thats what i love about the workouts. The music is extremely motivating and the coach's motivating words at the end of the workout makes you push yourself and go 'all out'! ;)

Great high cardio fitness classes that cater to ALL fitness levels unlike a lot of other studios. Location is great and they even have parking spots in a garage! Coaches and staff are great too.