Orangetheory Fitness

Super amazing Coaches, they're very encouraging. Front staff is friendly and always welcoming. Great place to workout and challenge yourself. It definitely is the best place to track your progress. I enjoy every class at OTF JC! Love working out here.

My wife and I really enjoyed our trial class with Chad, and were keen to register but I had such a terrible experience at the front desk signing up that I could not proceed. Initially we interacted with Steven who was very helpful but he was on his day off when we returned to sign-up on Sunday. The front office staff we interacted with was unprofessional and untrained. The front office staff charged my card before explaining the terms and conditions of membership contract, which I do not believe is legal. Once my card was charged, the staff started bringing up additional charges, such as that for the the band, cancellation fees, etc. They also got my email address wrong and said it would take a week to get it rectified - the person showed zero interest or due care. When I asked for the contact info for the corporate office, I was asked to "Google it!!!" Heard good things about F-45 and we're going to give that a run!Update: I had shared my card details for the trial session and the staff used my information to process monthly membership. Buyers beware, do not share your card info.

Love the trainers but the management is terrible.I wanted to cancel and which was before my billing date. I reached out to the front desk and they told me to call next week.When I called the assistant manager, he said I need to pay for an extra month on top of the 30 days! Paying for 2 months when I need to cancel does not make sense. When I shared my concern, the assistant manager said as there is no paper trail here so I am responsible for paying for a whole extra month!Don’t join if you want to cancel.

Great energy. Amazing workout. 1.5 months in and I feel so much better physically after a long COVID gym absence. The classes are a great way to challenge yourself no matter how seasoned you are. Definitely worth the cost

The coaches and staff at OTF JC are really good at their jobs. The atmosphere is great and don’t even realize that I have spent an hour in the studio…

I had an awful experience with orange theory. They charged me extra amount on my card for 3 months before notifying me this year. I joined them in Nov 2019 and ended the subscription on 21st feb 2020 but they deducted extra $250 plus dollars without informing me. I don’t live in jersey city now, I live in Iowa. This fraud doesn’t make any sense, and when I asked them to return the money they disconnected my call and the lady told me she doesn’t have time to entertain me. She was very very rude. Please be aware and don’t get into this trap.

Love the orange workout. The JC facility is very clean and I think their covid measures are pretty good. My main complain is that it is very difficult to get a spot due to the huge virtual waiting lines! But it is definitely worth it!

I thought home workouts were enough, until I tried the classes here. The best part is that classes are time efficient with no hassle. The app makes it easy for people with no free time to quickly check their progress. It is worth the money for me.

I signed up for a 2:30PM Saturday class as a trial. I arrived early as per the confirmation email. I went into the facility and walked up to the front desk to check in. I told the man at the desk it was my first class and I was there to check in. He looked at me with a vapid empty stare and cold face and said “well the class starts at 2:30 and it’s not 2:30” when I asked where the bathroom was he responded in a manner that made me feel like I had a lot of nerve for asking a question. I didn’t even take the class as I felt so put off and did not deserve to be treated so poorly by front desk staff. Would love to try the class but not until they hire people who know how to talk to customers in a polite and respectful manner.

One of the best HIIT workout place in the city. I am very happy that I joined OTF. Wesley and Q are the best when it comes to registering and admin stuff. Dana, Sergio, Chad and Nicole (these are the coaches with whom I have had all my sessions) are the best coaches you can find so far. Definitely recommend these classes. Great energy and great environment for workout. Stay Orange!