Life Time

I will call it Lifetime of Payments instead. The company makes it impossible to cancel membership. We have tried to cancel in early days of pandemic. Unfortunately, the person who could help with cancellation was never on premises, at least that is what we were told for 2 days in a row. We sent a lot of emails and no response. We have been charged even in July even though the cancellation was done by email in February.

I really like this workout place. They got lots of cool equipment and the past few times I've gone it actually wasn't too packed which is a huge plus. I will say it's kinda expensive though so make sure if you are going to pay every month make sure to go a lot.

My experience with lifetime has always been great until I had the displeasure of speaking to Kaitlyn Sharpe. She was not willing to work with me at all when Lifetime Fitness auto-renewed my membership after I was under the impression it was still on hold for the $15 per month. We are in the mist of a pandemic and I'm high risk being pregnant, why does lifetime think it's okay to auto- renew a membership that is on hold is beyond me. Nice facility but your just a $ sign to the people that work here.

Paying the same amount of monthly memberships as I payed when they were 24/7! Now they close at 11,Terrible change of policy. The prices of memberships has risen!? Why is that? What has changed? Nothing has changed. They call them selves an onyx club that’s no different when they were a platinum club, zero upgrades and any added new features.They just want more money, greed!

Such a terrible experience. Used to be a customer before Covid and decided to put my account on hold. They told me that they would not start charging my card until I gave the ok or scanned in to the location. Checked my email and they sent an email 4 days “in advance” before they said that they’d start charging my card. Explained my situation and told them I would just like to cancel. Checked 3 days later and they started taking the money out of my account. Tried to speak to the manager and all he said was that they sent an email notifying me. 4 days is not enough a notice and I was told that my membership wouldn’t continue until it received my ok. I’m seriously so put off by this place now because their business practices are so unethical. DO NOT RECOMMEND

Best gym out there, hands down. I was a member over 10 years, I'm trying to go back to be a member but the cost is little too high and its not 24 hours like it used to. I still love the gym, I try other gyms like LA fitness, and plenty more. Lifetime is by far the best.

It’s 4th of July 2021. There are at least 100 people at the pool. However, the poolside food and bar is closed along with the slides. Lifetime fitness must not like money nor care about their members experience at the club.We just joined this month and will be canceling our membership at the end of the month.

I will never in my life return here. I came as a guest to use the pool and they charge $10 EACH guest. $40 for myself and my 3 children. Each member is allowed a guest and we came in with 2 members. Nope still had to pay. Then we had to stand at the front desk for a good 20 minutes for the front desk girls to try and figure out how to get us checked in and paid. With 3 small children. Very irritated. Then the edge of the pool where the water washes up was slime & grimey. I WILL NEVER RETURN. Worst pool experience everrrrrrrrrr

Terrible customer service. I used to go to this gym every day but stopped due to the pandemic. I canceled my membership earlier this year with every intention of going back when it is safe for me and my family (we have a one-year-old baby now) and long story short, they ignored my cancellation and kept charging me. I called back and AGAIN was told that they would wipe the past due amount for the months AFTER my initial cancellation. They didn't do it, and now they are saying they will not cancel the balance without me providing a doctor's note... saying that I am unable to go to the gym...seriously...during COVID. I have a child, he's 1, he is a high risk...watch the news... why do I have to teach them about this? They said their employees told me the wrong information, and that I would have never been allowed to cancel over the phone...only I was..twice. Now I am paying for Lifetime's apparent inability to keep their staff abreast of their internal policies. This is a LIFETIME problem, and they made it a me problem.

This gym is amazing. We have two kids: a two year old and a six month old and the staff in the kids area are always fantastic. We feel super confident that they’re in the best hands.The weight room has everything I need except a plate loaded shrugs machine (I do rack lifts or smith shrugs instead) and I wish they had more than one smith machine. Other than that, it’s got it all.