24 Hour Fitness in Kent, WA, offers a wide range of machines, classes, and amenities like a pool and spa. However, it has received mixed reviews regarding cleanliness and staff behavior. The gym is truly 24/7, allowing members to work out at any convenient time. Scott and Derek, standout staff members, have been praised for their dedication and impact. Unfortunately, many reviews highlight issues with dirty locker rooms, broken equipment, and poor customer service, often citing rude or inattentive staff. Despite these problems, some members have had positive experiences, noting the gym's equipment variety and friendly environment.
Pros:
- Open 24/7, convenient for any schedule
- Wide range of machines and classes
- Amenities include pool and spa
- Helpful and motivational trainers, especially Derek
- Friendly and helpful staff, like Scott
- Some members have reported a positive, friendly environment
- Great for a variety of fitness goals
- Multiple areas to work out, including less crowded spaces
- Clean and spacious for some members
- Positive impact on some members' fitness journey
Cons:
- Multiple complaints about cleanliness
- Broken equipment that is not promptly repaired
- Poor customer service, rude or inattentive staff
Location / Contact
- Address: 20600 108th Ave SE, Kent, WA 98031, United States
- Phone:+1 253-220-2342
- Website:24hourfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 110 reviews.
The address is: 20600 108th Ave SE, Kent, WA 98031, United States .
The contact number is +1 253-220-2342
This service is listed under Gym .
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Kevin Lam
10 months ago
Solid gym, but it’s dirty.
Darrell Ray
11 months ago
Very nice gym. Not that crowded today. Gym was clean and staff is always in a good mood
Lloyd Holmes
11 months ago
Gym was good and the atmosphere is also cool.
Alex Popescu
1 year ago
By far one of the dirtiest gyms in Puget Sound. The staff is too busy on their phones for customer service and the "cleaning" crew does anything but. If you think it's dirty today, just wait, it'll be worse tomorrow.
Deepak Gaur
1 year ago
The staff here is really good, a membership related confusion I had was handled really well by Ashley and details were patiently explained to me.The facility is clean, trainers are welcoming and equipment is well maintained.
Kevin Ksor
1 year ago
Scott Green is absolutely phenomenal as a sales manager! I've been a proud member of 24 Hour Fitness and LA Fitness for over 20 years, and let me tell you, I have never come across a sales manager who works as tirelessly as Scott. He's not afraid to roll up his sleeves and get his hands dirty, even when it comes to cleaning up. His energy is infectious and incredibly positive.
Baby Coco
1 year ago
The front desk folks must learn customer service skills to greet or acknowledge people leaving.
James Shine
1 year ago
Equipment routinely out of service. Staff gives flimsy excuses as to why equipment has been broken for 2 to 3 months.
Playboinati
1 year ago
-Dirty locker rooms & equipment-Consistently broken equipment that don’t get repairs for months at a time-Rude staff and management that uses predatory business practices around fees-Huge wait times for equipment during the weekdays*Save yourself the time and grief and just go to the recently opened Kent LA Fitness*
Amanda Schellhase
1 year ago
This place is a joke! They give you a guest pass online and then you going to use it and they're all not even valid, don't waste your time coming here. Try planet fitness or anywhere else that doesn't false advertise! That's my opinion:)