Crunch Fitness - League City

This Crunch location in league city, TX, never cease to amaze me. All the workers, including management really have a positive team mentality. The team is very customer satisfactory driven and pay attention to the small details. I never had a bad experience here and I look forward to being a forever customer!

I'm a newbie here. Staff has been very helpful and friendly. Alot of equipment and never really a wait to use them. Would definitely recommend to others looking to overall improve on their health.

Too many teenagers with dumb haircuts filming TikToks and hogging all of the machines

Prejudice is allowed here! The culture and environment has changed and no one is doing anything about it. Look at he PT department, no diversity, high turn over. The care has left the building. The PT manager has a bad energy her nickname should be ms. Blackout cause she’s knocking them out the business one by one.Pros:Spoke to an instructor there and have seen the classes and they are all Great and friendly. I do recommend if you have to go there that is the only diversified and knowledgeable department.

*****BE CAUTIOUS!*****I will try to make this story short: I had a membership here a couple years ago and cancelled when I moved away. I just resigned back up a month or two ago and I gave the worker all brand-new credit card and routing information to pay with. Well...come to find out, she didn't register me correctly and my old account and new account linked up. In doing that, my app never worked because it would scan to the old account. Not a big deal, they were trying to fix it.Where the MAJOR PROBLEM happens is this company's system took money out of my OLD BANK ACCOUNT THAT WAS NOT AUTHORIZED BY ME ANYMORE (I signed a new contract with new payment information). That old bank information was tied to my OLD contract I signed previously. I do not use that account and there is no money in there so when this company attempted to pull money from that account, I got charged $20 fees twice ($40 total) and now my account is -40.00.I reached out to the club with not much help and am still waiting to see how they will fix THEIR mistake. When on the phone with one of the managers, she made me feel like this was MY fault and I don't appreciate it at all. I didn't create a new account by accident. I didn't provide the wrong payment information. I didn't charge the wrong account WITHOUT approval. I want my money back for those fees and I hate to be inconvenienced so much in trying to get what was wrongfully taken from me to begin with. I will adjust this review according to how it is resolved.

This crunch location is amazing! It’s clean, well taken care of, friendly staff-especially the personal training department! The Personal Training department is what originally pulled me in. I had a crunch 1 kickoff with Nikki, and she was so friendly and very knowledgeable so I knew she was the right personal trainer for me! October 2023 has been officially 1 year of training with Nikki and I have loved and continue to look forward to every single session! She has also helped me gain a lot of knowledge about fitness and I can also 100% see the results I was wanting, thank you Nikki! So if you want to start your fitness journey and don’t know where to begin or are experience but ready to learn new things I highly recommend Nikki and her PT staff!

Poor customer service, crowded, overpriced.I was not informed of the stipulations of the contract when you sign up (must cxl 30 days prior, hidden and late fees, yearly fee, etc.) I was overcharged as a result of not being informed of these terms and was not offered assistance when I was clearly unhappy with the charge/process.My "cancellation status was pending due to payment issues". I called to make sure my cancellation was ok. The girl on the phone told me I have to pay remaining balance plus late fee. Said she'd try to get a manager to refund the late fee, then ran the whole amount (after I did ask about a refund when she asked about authorization for payment).Then she said she couldn't refund the late fee, because she already ran the amount and I approved. I did not. Like I said, I asked about the refund and was clearly unhappy about being charged the entire call.She should have offered me to speak to a manager or actually tried to help, instead of robotically taking payment. I was clearly unhappy and unsure of the transaction and situation. Customer service these days is a joke in most businesses, and this is a prime example. They're only trained to take payment and enforce the fees, not to actually help the customer.One month (that I attempted to cancel prior to being charged, but couldn't due to undisclosed contract terms) cost me near 100 dollars, including the overdraft on my bank account, because they get your bank info at sign up, and charge you without consent as well. They make you come in and sign a paper to cancel - and there was still all this confusion... waste of time and money.No wonder they do "a month for a penny" "promotion" - aka scam... they lock you into the contract, dont tell you the terms, and overcharge you when you cancel. I'm very unhappy with this experience and stunned by the display of lack of basic customer care.

Great gym, lots of space and equipment. The guy with the long hair that works overnight was very helpful in setting my account on the app up. Overall great gym, good environment.

They just expanded and they even have child care for elite members..It gets kind of busy at times but everyone I've interacted with here is very nice.Clean and lots of room to do free weights or anything you want as far as custom workouts. They also have classes and trainers. Lots of parking. Liquor store next door in case you need a drink after your work out 👌🤣 jk

UPDATE STILL FIVE STARS I WOULD GIVE MORE STARS IF POSSIBLE. THIS PLACE IS SO GREAT SO AFFORDABLE AND THE WAIT STOP IS ALWAYS SO HELPFUL!