24 Hour Fitness

DO NOT ASK FOR MATTHEW!! A few friends and I signed up for a 3 day trial, just for that…a trial! But when we came in and I mentioned Matthew that’s when things went down hill. After the quick tour my friends and I were ready to sign the waiver and just try out the pool/courts/and steam room, but instead it felt like Matthew was holding us hostage to sign up for a membership. We kept telling him we just wanted to do the 3 day trial for now and then we would make a decision, but he just kept asking us “what’s stopping us” over and over and over again. What should’ve took maybe 10 minutes took 30. He even asked why I looked so bored, and my friend told him that he was making it boring for us. Besides that, when we finally got done dealing with Matthew, we went to the locker rooms and the bathrooms were very dirty and had trash everywhere. (Not a good sign at all). I think overall I was just turned off by the pushy salesman when all we wanted to do was check the place out and use a 3 day trial membership… needless to say, this 24 hour fitness does not have to worry about me coming back!

It's starting to be very gross, unclean and janky. Back machine has not worked for years and they don't replace. It's a super sport people. Bathroom toilet has been broken for over a week and they don't even shut the door so you see the toilet full with pee and toilet paper. My towel tonight was even dirty that I used. Very dissatisfied especially considering it's supposed to be a super sport. If it wasn't so close to home I'd cancel immediately.

Matthew was great!! I came in looking to just try out the gym. I was blown away by the hospitality of this gym. I was given a tour of the club, which was very informative. Instead of just getting 3 day pass, I got a membership instead. Highly recommend. Ask for Matt and he will take care of you!

Initially I had a not so pleasant experience at this establishment, but after voicing my issue/complaint, I was astonished to hear back from the general manager, Jeff, almost immediately! This location is the best in the DFW area and I only say DFW because I haven't tried any other gym outside of North Texas, but I'm sure they would all too fall short of 24 Hours Fitness - Castle Hills! I had the pleasure of speaking to both Jeff and another manager, Cassie, today about my concerns and I left almost sorry I had to even address the issue because of how comfortable and professional Jeff and Cassie made things. They started by letting me know I was "heard" and that they take these types of things very serious and wanted to get the full story from me before they took any action. Not only did they allow me to express myself, but they showed empathy, asked questions, and paraphrased what I had said to make sure it was properly documented. This made me feel valued and that they wanted my business! Jeff even stated that his main priority is his customer's satisfaction and doing what is right for the store! I can't tell you what a relief it was to have management step in and reassure me that I had no need to worry. I know Jeff's employees are a direct reflection of himself which is why after meeting him, I understand just how/why this gym is the BEST!So all in all I would definitely recommend this location not only because of the cleanliness or amazing staff! But because of the fact that in the rare circumstance that I would need to have something addressed, not only do I KNOW my feedback matters, but I also find comfort in knowing that I can look forward to efficient professional service more consistently then the bad!

A/C not working in cycle room and group room, since weather warmed up. The rooms are damp and smell. Both rooms need to have temp regulated to below 74 and constant air filtration, so that members can enjoy optimum exercising conditions/atmosphere. If temp not lowered in group room soon, their new flooring will buckle. Except for this recent issue, this facility is exceptional.

Great staff that’s friendly, welcoming, and happy to help. I was new to the gym and the man who helped me was exceptional at his job, I have never had such a positive gym experience and I intend on starting a membership here due to the variety of facilities and machines. The towel service is nice if you just had an intense workout.

I’ve been to probably close to thirty 24 hour fitness in CA, NV, AZ and TX now over the past 10 years. I know things have changed within the corporation. This location one of best 24 Hour Fitness's I have been to!

Has all the things you'd expect out of a 24 Hour Fitness, but could definitely use an update to it's equipment. Very easy to see they are many years old - from free weights and machines to cardio equipment. It seems every other day a different piece of equipment has an "out of service" sign taped to it.

I am a Canadian traveller who loves to workout when I travel and coming to 24 Hour fitness is always a hit or a miss.Ashley solved that problem forever with her kindness and knowledge at this location.She showed every quality that I look for in an employee when coming to a gym.Would recommend her and this location to everyone! Especially foreigners.

High pressure sales pitch for personal instructors at pricey rates. "First one free". However, the whole time I was pounded on as to the benefits of a personal trainer. Since I only had one freebie I wanted info on machines I would like to use. This was totally ignored. Was shown various exercises that a trainer would help me with. At the end I said, can you please show me this row of machines. Instructor stated she was pressed for time. The worst was that from the minute I sat down I explained up front how I could not afford it, yet she kept pushing. Love the facility. Bad experience with staff.