Located at 4866 State Hwy 121, Lewisville, TX, 24 Hour Fitness offers round-the-clock access to a variety of gym equipment and amenities. From free weights and cardio machines to a pool and basketball court, members have ample choices to fit their workout needs. Friendly staff members enhance the gym experience, making it user-friendly for newcomers and regulars alike.
However, cleanliness poses a significant issue with reports of mold, outdated equipment, and unkempt facilities. Overcrowding during peak hours is also a common complaint, leading to long waits for machines and discomfort in public areas like restrooms and saunas. Despite its amenities and convenient hours, these concerns may affect your overall gym experience.
Pros:
- Open 24/7 for convenience.
- Diverse range of equipment options.
- Basketball court and pool available.
- Friendly and helpful staff.
- Great value for annual members.
- Ample cardio machines.
- Variety of classes and amenities.
- Spacious facility.
- Good weight training options.
- Several positive interactions with staff reported.
Cons:
- Serious cleanliness issues reported.
- Overcrowded during peak hours.
- Equipment frequently out of order.
Location / Contact
- Address: 4866 State Hwy 121, Lewisville, TX 75056, United States
- Phone:+1 469-237-3054
- Website:24hourfitness.com
Rating Stats
Reviews (126)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 126 reviews.
The address is: 4866 State Hwy 121, Lewisville, TX 75056, United States .
The contact number is +1 469-237-3054
This service is listed under Gym .
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Monika Patel
7 years ago
Horrible Horrible Customer Service!! They cheat you, they hide facts from you while you sign the membership. Don't trust any of their word. They are there for money making. All their facts are sugar coated. Just be aware and be cautious. They are not even courteous. I just feel like they are running money making scheme and laid out a perfect trap for me.
Sharmin DeMoss
8 years ago
Large, open, airy atmosphere. Machine repair has slipped. Half the treadmills have a button or two not functioning so busy hours can be difficult. Most of the classes are high intensity, not for moderate, stretch outs, or beginners. Be sure to pick up towels on the ways in as none are available in the dressing rooms. Enjoy the stretch areas, saunas, pool, & whirlpool to round out your workout.
Dave R
9 years ago
May be the nicest facility I've ever been in, and I've seen a few. The crap reviews must be really old before some changes must have been made. The manager helped me get in touch with folks putting together a raquetball league. Everyone was really nice.
Michele M.
9 years ago
I'm guessing that there is a different staff in place now than in the previous reviews because I didn't experience any of these problems. Everyone was so nice & friendly when I walked in. The manager, Mario, was "super" exceptional! One of my girlfriends had her membership at this location & wanted to do some classes together so I had to upgrade my membership. Mario showed me around, was very friendly, & helped me get my membership upgraded for the best promotion they had at the time. I feel like he went out of his way to keep me a happy 24-Hour member. He was quick, efficient, & genuinely interested in my best interest as a customer. I love the layout of the gym, the equipment is great, & the locker rooms are phenomenal. Thanks "Super" Mario! -The Paleo Blogger
Erik Hutson
10 years ago
Just got a super sport membership due to one reopening in plano, decided to go to this one until it opens up.When I went to setup my finger print the person at the desk didnt know how to do it and kept trying to figure it out until she finally decided to get help about 5 minutes later, process was smooth and they were nice about it.The gym itself is somewhat compact, not sure if this is just the structure of all the 24hr gyms, anyone who has been to a lifetime fitness would know how well spaced out everything is. This gym is the complete opposite, equipment is almost stacked on top of each other.I haven't quite found a downtime for this gym just yet, due to the summer I doubt I will, I happen to go up there at 10:30pm expecting a nice workout and the workout equipment was packed with college kids. I might have to find another 24hr to go to so I can get a decent workout in until the gym in plano opens up
Hany Leng
11 years ago
I agree with previous statement of employees not so welcoming although there is one girl(Hawaiian), forgot her name who always seem to be in a happy mood which I appreciate. The manager or service rep just sucks and doesn't want to help you, if you want to cancel or put membership on hold, they try to haggle you. Really makes me not want to go there, but its close and convenient. Its kind of pricey too, which I am looking for an alternative. Employees need customer service training, they see you standing there needing something and continue to yap to each other. Need more staffing if that's the case.