Fitness Connection

FC needs to do a better job of communicating with members the importance of wiping down machines after use! While I understand the gym has no way to enforce this, they can do a better job with signage reminding guests to clean equipment and provide more cleaning stations, particularly in the women's area. I was there this past Saturday at 5pm, and only 5 other women came in that area, and NONE of them wiped the machines after they used them. As a guest, it is NOT my responsibility to remind them of this. The women who use this area are completely disgusting, gross and inconsiderate of others! We are living in a pandemic and FC will get shut down again if we don't all do our part to lessen the transmission. Not to mention wrapping my hands in someone elses funk is gross!

I have never had a worse experience at a gym before. I called to cancel my account 3 years ago, and I found out a few months ago I had been paying the entire time. After I realized, I called again to cancel and was told my account would terminate at the end of June. I went in at the end of June and asked if I could keep my membership for a couple more months. They told me that they must have made a mistake when I had called before because my account was still active and not set to terminate. I went in today and found out that it actually did terminate at the end of June. Absolutely ridiculous

This gym is unacceptable. I went to cancel my membership in person today. The staff told me this is done by the general manager who will be here on Monday, so I have to wait until Monday to receive an email from him. I hope they mark my cancellation day as the day I actually came in to the gym to cancel which is today (1/9/2021). Then the staff also said you have to give a 30-day notice to cancel. So even though I was charged on January 4th, she said I will be charged AGAIN on February 4th! There is a pandemic going on. This is so wrong! Their cancellation policy is horrible! I won’t sign up again even once everything gets back to normal. This gym is not even 24 hours anymore, nor do they discount the monthly price due to this. I am very disappointed. Do not waste your time with this gym. I wish I could give zero stars.

I got a membership here because I thought it was open 24 hours. There’s a big sign out front that says “Open 24/7”. I understand that it’s for “health and safety of customers and employees” but I mean it’s pretty obvious that the gym saves money by cutting hours of operation and not telling people who are signing up for a membership. Overall very good equipment though and a nice locker room, but it would be nice if the sauna was operational.

The gym is incredible. It’s super clean and I feel very safe even though there is covid I don’t feel at all at risk. The way they keep you informed of the time changes and everything it’s great communication. Thalia is a very amazing employee makes me feel welcomed every time I come in she always has a huge smile always super sweet ! By far one of my favorite employees there

Either they're actively trying to scam you out of money to make up for not being 24 hour gym (with seemingly no plans to return to 24 hours either) OR not a single person in the entire facility has any kind of critical thinking skills and it will be at a cost to you and "unfortunately there's nothing we can do". They've certainly Gold's Gym administration vibes and that's a terrible place to be. Just canceled and of course it's gunna take an extra month to "process", how convenient for them

I have been a member since Fitness Connection was called World Gym. However, I do not like what's happening this year. They keep cancelling classes, even though they only had very few classes to begin with. They only have two body pump classes, and one instructor has health issues so she cannot be relied on to teach consistently. The other travels for her work a lot so she has cancelled most of her July classes. Could you find substitute instructors? I only attend classes in this gym, and if they keep canceling the classes, what is the point of my membership?

Good gym for powerlifting/bodybuilding with a decent selection of equipment. That being said prices are going up. I recently paid $60 as a sign on fee which two weeks ago I was quoted $39. The worst part is they have limited hours which are horrible on weekends. If the owner reads this PLEASE go back to 24/7. Even planet fitness is back to that. Come on, do better.

I have always loved this gym and I still love it but at this point after Texas has been opened completely and most people have been vaccinated and the gym no longer requires masks to enter, the restriction on hours doesn’t make sense. They cannot use the excuse of safety of customers or employees anymore because no one is wearing masks anymore. Please go back to normal hours if not at least open till midnight and open on Sundays as well! The hours really affect my ability to use the gym on weekends. At this point I am seriously considering changing to a new gym because of the hours!

The staff is very friendly and helpful. It’s always nice being greeted entering and leaving the gym. The equipment is always clean, and well maintained. Definitely worth the low monthly payment!