Crunch Fitness - Lubbock

Gym was fine when I went there. Nothing crazy. However, their cancellation policy is absolutely ridiculous. You cannot cancel online through the main Crunch website and you have to go in person and sign a form or send it via snail mail. I am literally going out of the country for a prolonged amount of time and I cannot go in person. You used to be able to cancel over email but even this is still not an option. They make it extremely difficult to cancel and are absolutely not accommodating whatsoever when it comes to this. They clearly are just worried about getting as much money out of you as possible and do not care about customer satisfaction.

I love Hip hop Zumba on Saturday mornings!

Work out gym, personal training available and Cardio classes, many machines and cardio fill half of facility, crossfire and all free weight lifting options available

The facility provides a variety of equipment to provide for what ever workout you want to accomplish. Friendly staff present as well!

Niel is by far my favorite zumba instructor. His Playlist slaps and his choreo is a blast.

Generally pretty clean, loads of equipment and very polite and helpful staff. Even has a nice, quiet area in the back.

I have been a member of crunch for almost 2 years and have always enjoyed using their facilities. The equipment has always been in excellent shape and they offer a wide variety of classes and activities. My favorite features are the hydromassage beds and the standup tanning booths. I find the atmosphere to be upbeat and the staff are always very courteous and helpful. Today I stopped by to discuss my account due to some recent financial challenges I’ve encountered. I was planning on canceling altogether. I spoke with an employee named Sara who was so friendly and knowledgeable and she was able to explain the value of my membership to me and make a couple of changes that allowed me to still be able to keep my membership with a gym that I really enjoy 😉I’ve had many gym membership throughout my adult life and I have to say that the treatment I’ve received at Crunch has been the absolute best of them all! If you are looking for an upbeat atmosphere,clean well kept,affordable gym family to join, go check them out!

Great Gym, kind staff, appreciate the improvements they have been making to the layout as well.

If i could give less than one star I would. This gym is straight garbage. It's over crowded, under equipped, there's only one location, you get charged a premium for "massage chairs" and that's literally it. Spray bottles and paper towels are always our of stock. You're gonna be standing around just as much as the worthless employees at the counter. And to top it off they will keep pulling money out of your account even after canceling your membership and just give you the run around. Straight trash.

Can you not do these circuit classes in the most useful part of the gym? Preventing everyone from using the area for weight training, just to run in circles. These sessions are ruining my workout routine every weekday. There is plenty of treadmills, a cycle room, & a yoga room for group cardio. There is no reason to take up useful space in the gym we pay our money for every month.I will be switching gyms for this reason.