TruFit Athletic Clubs on 34th St, Lubbock, offers a variety of fitness options, including modern equipment, a clean environment, and helpful staff. With 24-hour access on weekdays, it caters to diverse schedules and provides a welcoming atmosphere for members of all fitness levels. Staff like Nick, Pierce, Cassi, and Adrian receive rave reviews for their professionalism and support.
However, many customers have faced issues with cancellations and billing, describing the process as frustrating and convoluted. While the gym excels in facilities and member experience, its management practices and customer service in resolving membership issues require improvement.
Pros:
- 24-hour access on weekdays
- Clean facilities and well-maintained equipment
- Friendly and supportive staff
- Personal trainers receive high praise
- Variety of fitness classes available
- Good environment for families
- Accommodating to visiting members
- Effective at providing individualized attention
- Opportunities for growth with knowledgeable trainers
- Ample parking available
Cons:
- Difficult and prolonged cancellation process
- Hidden fees and unauthorized charges
- Occasional lapses in communication and follow-up
Location / Contact
- Address: 5921 34th St, Lubbock, TX 79407, United States
- Phone:+1 806-799-4040
- Website:trufitathleticclubs.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5921 34th St, Lubbock, TX 79407, United States .
The contact number is +1 806-799-4040
This service is listed under Gym .
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Derrick Caudill
1 year ago
Management ( Zoe) was extremely helpful and diligent in helping to alleviate a billing issue.
Ty Porter
1 year ago
Amazing Facility great equipment very welcoming staff especially Pierce at the front desk
Emma Cornelison
1 year ago
Very clean workout environment with friendly staff. Always enjoy my time at this particular location
Reagan Thomas
1 year ago
The front desk workers were amazing, especially Pierce! Very helpful and accommodating to all I had to ask!
Ethan sanders
1 year ago
the facility is very clean very nice equipment all staff is very friendly and welcoming especially Pierce and avant
Brandon B
1 year ago
I love this facility, it’s neat, clean, and staff are friendly. Nick is great and very helpful!
Infernal Misanthropy
1 year ago
THEVES AND SCAMMERSThey will steal money from your account that you have not authorized.Check your statements if you have a membership.If not, DO NOT USE THIS GYM
karla hernandez
1 year ago
Easy and clear membership sign up by Avant. Gym looks great, definitely recommend!
Jenna Marshall
1 year ago
I’ve only had good experiences going here! Great people working here! I feel so encouraged to be here.
Parker Marshall
1 year ago
Hidden fee’s that no one discloses and will just charge your account without warning. When you ask someone about it all you get told is “well you signed it” .