TruFit Athletic Clubs on 34th St, Lubbock, offers a variety of fitness options, including modern equipment, a clean environment, and helpful staff. With 24-hour access on weekdays, it caters to diverse schedules and provides a welcoming atmosphere for members of all fitness levels. Staff like Nick, Pierce, Cassi, and Adrian receive rave reviews for their professionalism and support.
However, many customers have faced issues with cancellations and billing, describing the process as frustrating and convoluted. While the gym excels in facilities and member experience, its management practices and customer service in resolving membership issues require improvement.
Pros:
- 24-hour access on weekdays
- Clean facilities and well-maintained equipment
- Friendly and supportive staff
- Personal trainers receive high praise
- Variety of fitness classes available
- Good environment for families
- Accommodating to visiting members
- Effective at providing individualized attention
- Opportunities for growth with knowledgeable trainers
- Ample parking available
Cons:
- Difficult and prolonged cancellation process
- Hidden fees and unauthorized charges
- Occasional lapses in communication and follow-up
Location / Contact
- Address: 5921 34th St, Lubbock, TX 79407, United States
- Phone:+1 806-799-4040
- Website:trufitathleticclubs.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5921 34th St, Lubbock, TX 79407, United States .
The contact number is +1 806-799-4040
This service is listed under Gym .
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Zafira Karim
1 year ago
We’ve been to other trufits in town and this one is by far the best. The cleanest facility and the friendliest staff! Highly recommend
Alfredo Chavira
1 year ago
Nick gave us the best hospitality, kind, professional attitude. Very respectful place. Clean environment. Really clean restrooms.
Shawn Burchard
1 year ago
Zoe was awesome! I had a billing problem due to a billing system transition, and Zoe did not hesitate to get the issue resolved for me. I'm vey satisfied with this place.
Billy burnett
1 year ago
The trufit on 34th has the most amazing staff I've experienced at a gym. Very clean, energetic space. Glad I get the opportunity to work-out at 24hour gym!! Also Pierce and Eden are always welcoming to my and my children
Isaias Resendez
1 year ago
Customer service was good really recommend this gym location l
Shawn Marshall
1 year ago
I love this gym!! Everyone is so welcoming and helpful, especially Pierce!!
Joshua San Juan
1 year ago
Club is at a convenient location and has very friendly staff. The weights are always organized and the facility is very well taken care of!
Dean Mushamba
1 year ago
The gym is alright. But if you ever want to cancel your account they will drag you through the worst. I turned in the cancellation paperwork in person like they asked and did everything and it’s been 3.5months and they’ve been charging me. Almost like a scheme
Aaron Estes
1 year ago
Good crew and amazing customer service. They even give that extra motivational push while walking through the facility....if it was easy everyone would do it...
Jenni Long
1 year ago
such a great gym! one of the employees, pierce, was super helpful and made my experience great! great staff and great equipment 10/10 would recommend :)