TruFit Athletic Clubs on 34th St, Lubbock, offers a variety of fitness options, including modern equipment, a clean environment, and helpful staff. With 24-hour access on weekdays, it caters to diverse schedules and provides a welcoming atmosphere for members of all fitness levels. Staff like Nick, Pierce, Cassi, and Adrian receive rave reviews for their professionalism and support.
However, many customers have faced issues with cancellations and billing, describing the process as frustrating and convoluted. While the gym excels in facilities and member experience, its management practices and customer service in resolving membership issues require improvement.
Pros:
- 24-hour access on weekdays
- Clean facilities and well-maintained equipment
- Friendly and supportive staff
- Personal trainers receive high praise
- Variety of fitness classes available
- Good environment for families
- Accommodating to visiting members
- Effective at providing individualized attention
- Opportunities for growth with knowledgeable trainers
- Ample parking available
Cons:
- Difficult and prolonged cancellation process
- Hidden fees and unauthorized charges
- Occasional lapses in communication and follow-up
Location / Contact
- Address: 5921 34th St, Lubbock, TX 79407, United States
- Phone:+1 806-799-4040
- Website:trufitathleticclubs.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5921 34th St, Lubbock, TX 79407, United States .
The contact number is +1 806-799-4040
This service is listed under Gym .
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Jay Chillous
1 year ago
I was skeptical about my membership at first and having a trainer. Cassi made my experience at TruFit super comforting and enjoyable. Especially being in a more public area. Thank you for self-esteem boost.
Alexa Montagne
1 year ago
Great facility! I train with Adrian and have learned a lot and have gotten a lot out of my workouts - would recommend to friends!
Jesus Cante
1 year ago
I tried to cancel my membership and they refuse to cancel it and continued to charge me for a whole year. I haven’t lived in Lubbock for over a year and now I have a bill that’s $700+. This is fraud.
Imauri Shelby
1 year ago
It’s a really good gym even better staff o workout with the trainer Cassi and she is AMAZING she inspiring and takes the stress and intimidation away from the gym !! I recommend this location and her !!
Yuzalet Rubio
1 year ago
Adrian, has great customer service. Me and my friend were able to update our memberships. Thank you so much Adrian!!
Madilyn Fox
1 year ago
Cassi is absolutely amazing!! I’ve been struggling with fitness for a while now and she is the best personal trainer I could have asked for! Highly recommend
Original Skittles
1 year ago
Out of the try fit places I love going to this one a lot. It feels more relaxed and my trainer Cassi and the rest of the staff has been super friendly and nice!
Amy Garland
1 year ago
Great gym, friendly staff! Adrian Abraham is the Best! If you need a trainer, check him out! You won’t be disappointed.
Madison Nevarez
1 year ago
I’ve been working out at Tru Fit on 34th st for a few months now and the Fitness Manager, Adrian, has made it such a good experience. Everyday he’s always saying hi and bye to each member that walks in, he’s constantly cleaning and walking around the gym floor, and always makes me feel welcome.
Reece Quigley
1 year ago
I canceled this service in October, due to moving out of state, and was informed I would be charge the month of November, which was fine. However, I have been each month prior. So be aware cancelling this membership, will involve a lot of calling and “promises” of it’ll get taken care of.