TruFit Athletic Clubs on 34th St, Lubbock, offers a variety of fitness options, including modern equipment, a clean environment, and helpful staff. With 24-hour access on weekdays, it caters to diverse schedules and provides a welcoming atmosphere for members of all fitness levels. Staff like Nick, Pierce, Cassi, and Adrian receive rave reviews for their professionalism and support.
However, many customers have faced issues with cancellations and billing, describing the process as frustrating and convoluted. While the gym excels in facilities and member experience, its management practices and customer service in resolving membership issues require improvement.
Pros:
- 24-hour access on weekdays
- Clean facilities and well-maintained equipment
- Friendly and supportive staff
- Personal trainers receive high praise
- Variety of fitness classes available
- Good environment for families
- Accommodating to visiting members
- Effective at providing individualized attention
- Opportunities for growth with knowledgeable trainers
- Ample parking available
Cons:
- Difficult and prolonged cancellation process
- Hidden fees and unauthorized charges
- Occasional lapses in communication and follow-up
Location / Contact
- Address: 5921 34th St, Lubbock, TX 79407, United States
- Phone:+1 806-799-4040
- Website:trufitathleticclubs.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5921 34th St, Lubbock, TX 79407, United States .
The contact number is +1 806-799-4040
This service is listed under Gym .
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Danielle Jones
1 year ago
I am taking back my review I had originally posted. I signed up for a 1 on 1 PT and I was able to get in 2 weeks of sessions before my PT disappeared and basically ghosted me. I gave him a couple weeks to reach out and thought maybe he was sick. I called to cancel my 1 on 1 PT since I have not heard from anyone and it has been a nightmare. I keep getting the run around. poor communication!! I do not recommend this location at all. However, 82nd location is nicer, cleaner and bigger.
Lyndsey Heard
1 year ago
Started coming to TruFit with my 14 year old son in February of this year and signed up for personal training package as well. My trainer Cassi is amazing and keeps me motivated each week with different workouts!! I am excited about growing in my fitness journey with Cassi’s help.
Haleigh W
1 year ago
I’ve been going to this gym for over a year now, and I think it’s great! Adrian is my trainer, and I definitely have seen results since I started my training sessions. He was very informative when it comes to nutrition as well
Kimberley Dickerson
1 year ago
I joined TruFit a few months ago not knowing what to expect. It has exceeded my expectations in every way!! First of all it’s super clean which is very important to me. The staff is welcoming and always there to answer any questions. From cardio equipment, free weights, machines for every muscle group, group fitness classes AND tanning beds….they have it all!!! Not to mention the best personal trainers!!! Adrian has been great and pushes me to meet my goals. I know everytime I go I’m going to get a great workout!!
Seree Sturdivant
1 year ago
I started coming here a few years ago because I am a college student at Texas Tech and the rec center on campus is always WAY too busy. I can’t recommend this TruFit enough!! I have always been very impressed with the cleanliness and selection of the equipment and facilities. I also do personal training sessions with Adrian, who is fantastic!
Cherie Miranda
1 year ago
It's a nightmare to cancel, so much so, that it's not worth signing up. You have to go in person and the manager is never available, and even if you do successfully sign the paperwork, they don't process it. My husband has attempted to cancel for several months. Multiple messages have been left and no one returns calls. He's had to go up there in person a total of 4 times and we're still unsure if it's going to be processed. It's infuriating. DON'T RISK IT!
Vicky ibarra
1 year ago
I love this gym in particular. They have great instructors like JoAnn and Amanda G. I’ve recently started working out with an awesome trainer “Matt”. I love that since day one he has already started challenging me. He is very knowledgeable which helps since I’ve had two surgeries in a year and he knows exactly what I need to work on. I know I will see results quickly.
Shelby
1 year ago
Love this location! The employees are kind and very approachable if you have questions, and the equipment is very clean! Cassie is my personal trainer there and she is very knowledgeable about weight training and nutrition! 10/10 would recommend personal training with her!
Mack Plemons
1 year ago
9/10. Great Gym but could be improved..I love this gym. It is not packed and it has just about everything you need. As far as equipment and staff goes I have zero complaints. Equipment is all up to date with a huge variety and plenty of benches and coming from crunch that was a big issue for me but tru fit has everything. It is also not super busy all the time so you have plenty of space and there are plenty of machines available. The staff has always been friendly and helpful and they are always making an effort to re rack everything, clean the machines and put everything in the right spot. That is something you don’t see at most gyms. I do have two complaints though that could be fixed.I think a lot of members would really appreciate if the gym was 24 hrs all the time. It closes early on the weekends which really really sucks. If at least one tru fit was open all night on weekend that would be so nice. I really don’t understand why it closes at all. Easy fix though. I also do not like how I am paying for the boxing classes but can’t go use the boxing room when no one is in there. There is a perfectly good boxing gym here but they won’t let you in unless you take the class which is ridiculous. There is no reason why it shouldn’t be open for everyone after the classes are over. That would improve the gym so much.
Hilda Gamboa
1 year ago
I recently started training at Truefit with a personal trainer (Jacob) and has changed my outlook on working out and I feel great! I have more energy to spend with my kids and family. I highly recommend!