Planet Fitness in Mesquite, TX, offers a convenient and affordable gym experience with 24/7 access. Many users appreciate the cleanliness and the wide range of cardio and resistance equipment, although the free weights area is limited. Staff interactions are mixed, with some members praising their helpfulness and others noting unprofessional behavior. While the gym is praised for its professionalism and sanitary conditions, recurring issues with equipment maintenance and overcrowding are common.
Despite the conveniences, some members face frustrations with the broken machines, long waits for specific equipment, and inadequate customer service. For those seeking a basic gym with flexible hours and tolerable for a moderate crowd, Planet Fitness could be an apt choice.
Pros:
- Open 24/7 for flexible use
- Affordable membership rates
- Clean and tidy with regular maintenance
- Helpful and courteous staff (generally)
- Good variety of cardio equipment
- Hydro massage and tanning options available
- No judgment zone promoting inclusivity
- Wide range of channels on gym TVs
- Crowd meter app feature for tracking busyness
- Social distancing practices followed
Cons:
- Overcrowded during peak times
- Many machines frequently out of order
- Unreliable wifi and sanitation supplies
Location / Contact
- Address: 1016 Pioneer Rd, Mesquite, TX 75149, United States
- Phone:+1 972-329-8900
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 1016 Pioneer Rd, Mesquite, TX 75149, United States .
The contact number is +1 972-329-8900
This service is listed under Gym .
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Eustolia Rico
7 months ago
I love to go there all Employes are very nice and polite 😊 ☆☆☆☆☆ …
Robert Williams
7 months ago
I love this gym. I have been a member since August. It's never too crowded but that could be the times I go which is usually mid day or late evening.
Kimberly Tutt
7 months ago
The most incompetent group of people ever! No one knows anything. I’ve called and talked to two different people to pause my membership due to bed rest. Emily gave me an email address but no one has replied. I called back on Saturday to confirm email address and christoper gave me my own address. He had no clue of an email for pausing membership and asked me to come down AFTER me explaining bedrest. How do you answer the phone and not know BASIC INFORMATION! The broadway location is cleaner and has far better customer service
Andrew McSpadden
7 months ago
It is clean and has lots of equipment to use. It’s cheap too.
Orlando Fonseca
8 months ago
Time is money and they don't accept cash. Don't waste your time. Unprofessional.
Quincy Wheeler
8 months ago
Rate this 3 because although it's a decent gym to get a good workout, most of the patrons have the worse gym etiquette of any gym I have ever been to!
Oscar Ramos Torres
8 months ago
Jacky is an amazing employee with her attitude and communication she helped me find affordable plan, every morning I go she greets customers and guess, is amazing to have a team leader like her. Thank you Jacky for helping me start my mornings right 👍🏽 …
china martinez
8 months ago
This is the only close gym to me, the thing I don’t like is the the machines never work this gym only has about 6 smith machines and about 30 treadmill 2 leg press. 3 multi use back matching. Is always full, thing always out of order. I go at 5:00 and all the smith machines, multi back machine and leg press are used and they don’t have enough machines. Why so many treadmills and not more equipment to lift??? I pay 20 and u can’t even get a good work out. This place is not clean, some of the restrooms are always out of order, and the paper dispenser to clean machines also out of order. The employees are all teens and are always in their phones. I try to go earlier but is always full
Ann Smith
9 months ago
I’m very happy with this Planet Fitness. I’m old and have very easy workouts. No judgement ❣️
Jean Wells
9 months ago
Clean, lots of equipment so you are able to work out without waiting too long for a machine. Staff is very courteous.