Planet Fitness

Facilities are huge and new and include a Work Out 360 area and 12 Minute Abs circuit training area. Staff can be apathetic and may or may not look up from their phones when you come or go or empty the trash, but the majority of the time the water is hot in the showers and there are plenty of open machines.

I very much enjoy working out here. Usually never have to wait for any machines to use. The only problem I have is they dont have very good decline benches. They dont decline much and they're designed for ab workouts instead of chest. Everyone is friendly. I hope to better educate the new lifters about the leg press machine. Please don't lock your knees

Watch out. I NEVER used this service. I was told initially that my check was not good enough, that my husband had to come in person to sign a check before I could use their fitness center. They told me that I could not use the facilities until after my husband had signed a check for the monthly auto bank draft. I left thinking that I did not have a membership. After being treated this way, I NEVER went back there. My husband never delivered said signed check. Later, I find out that they have been billing and drawing from my bank account, all this time. They are telling me that I will keep being billed until I come in person, or send a certified letter to cancel my membership. The person who signed me up conveniently no longer works for Planet Fitness. Manager was indifferent.RESPONSE TO OWNER/MANAGEMENT:You can’t have it both ways. You can not say I can not use your facilities and then turn around and charge me for it at the same time.Since it will be necessary to “cancel” a “membership” that I was not able to use (because you said that I could NOT use the facilities until AFTER my husband had come in person and signed an auto-monthly-bank draft and my husband never delivered said check); I will have to also send copy cancellation letters to: 1. My bank, and 2. The Better Business Bureau. I will call you all tomorrow for the necessary info. (Names, badge numbers, address).Friday, 22 March 2019:I tried to call the management today. They claimed that the manager was out sick and the assistant manager was unavailable.

Let me start out by saying, it’s just this location. Sadly, it’s my home location. I was in the gym today. It wasn’t planned, just had time to burn off some energy. There was an employee inside working out. He went to tell another employee that it’s a black guy over there wearing jeans. The employee came over to me not even confident himself about Planet Fitness dress code.Actually, I didn’t have on jeans. I had on comfortable denim shorts. This employee still decided to approach me to say he was going to have to “ask me to leave if I didn’t have proper gym shorts”. He stated, because they had a “no jeans policy”. He saw the way I looked at him and backed down to get a second opinion.I myself went to the counter to see what’s the issue. The off duty employee began to try and address the issue. He wasn’t in any kind of uniform or proper attire to be representing Planet Fitness. The third employee, chimed in after I said, “ if my denim shorts that are not cut off is an issue, cancel my membership.” She states, the worse line I’ve ever heard in customer service. She states, “ your canceling your membership over shorts?” The look on her face was sarcasm. Bad idea for engaging good customer service.No, I’m canceling because of your approach and that your staff are not as familiar with dress code as they should be experts to be approaching customers during a work out. I actually read the dress code which is very broad when it comes to jeans specifications. Clearly because of this, I read a article from previous Store Manager that stated, it’s not as strict as some employees inconsistently try to enforce.I continued my workout but also addressed that their was a man in gym with cut off tank top that they did not approach. There was an elderly White Lady in full jeans working out. They also did not approach her. The inconsistency drove me mad. Especially since I’ve been a member for over three years. Even when I wasn’t going, I faithfully paid my membership.It’s things like this, these employees need additional coaching. It’s issues like this that planet fitness should continue coaching proper customer service and conflict management. Instead, they increased the conflict. If I was unprofessional, I could have seen the situation escalate higher than what it did.This is the closet Planet Fitness to me. Unfortunately, I’m going have to switch my location or even consider another gym. The showers even at this location doesn’t even have warm water. At other locations, this is not a issue. I’m concerned, if this is truly what they mean by VIP Membership have special access. Access to being treated differently, as long as your not a elderly person of the right race. I’m not sure of this locations issues. It clearly needs to be addressed. It’s clearly staffing!

During the day there is less people, on average there is a positive vibe. Be warn in the evenings it gets packed!! Not necessarily a bad thing since everyone is there to workout which is a common goal for all the regulars. The building is a decent size with plenty of machines

It's a nice simple gym with the necessary equipment for your needs. The people that work there are very nice and helpful. The best part that we liked was it was CLEAN and the members are in their own world exercising not like others gyms where you have people showing off with their bodies or not letting you use the equipment. And their bathrooms are dirty. I recommend it.

Miguel was too bizzy on the phone than to handle the customer in front of him. I went to tan thinking he set the time on the capsule. I called the desk to have him turn it on. I am without clothes and debating if he's going to turn on the tanning booth. I told him he should take care of the customer in front of him. He continued to argue. I drove 25 min to tan and hydro bed... I left pissed off. Waste of time and effort. So much for no attitudes as their Slogan. I'm a PF customer since they open in West Palm Bch... 5 yrs ago.

Pretty good gym tbh. A little small but has all the essentials for a good workout. Gets really packed in the afternoon around 5 to 8 pm. Has lots of cardio machines, weightlifting, machines to isolate muscles, abs section, full workout section, and 360 flex section (medicine balls, ropes, and sit up benches). Has changing rooms, showers, locker room, and clean restrooms. Good customer service so far.

Very clean, tons of machines to use. First time I went I was surprised to see that the water fountain has a section specifically for filling bottles and it does so in just a few seconds. The staff is always helpful.

Gym is always clean, restrooms are well kept and everyone just goes about their business. However if you have any questions about certain equipment the other goers are usually very helpful and polite.