Planet Fitness

Not too crowded and very clean. Better equipped and with a better floor plan than the one in Rockwall. However, the staff is more welcoming there than here.

Glad the gym is open again so I can lose the covid weight 👍I's a decent gym 👍However a lot of people take their masks off and walk around the placeIt's kind of worrying but the employees do do anything aboutMight want to double masks before coming in here

This is my gym 💪 love it! I've been coming here for at least 2 years never had an issue machines are always working. …

I love Planet Fitness. It's a great place to workout, inexpensive and not over crowded. The staff is great in the evenings, they are very helpful and very polite. Thanks Planet Fitness

I went to planet fitness last night around 9:30 people was there but I love that they are social distancing things as far as some machines to be on they have a sign on those so you have to use the one next to I thought was very awesome you really have enough room to enjoy yourself I also had a shower as well as I was going to the locker room the last that works there was cleaning and sanitizing cudos to her and she was also walking around the gym as well making sure everything was kept quite clean so yes I'm going back tonight thanks planet fitness for making me very comfortable to come back to the gym to start my weigh lost journey whoop whoop and the gym was very nice and clean all over .Everyone still had on mask as well.😀

No paper towels in the tanning room!! guy name Genaro refused to give me more than one token for massage chair was rude lacked customer service said I could come back and get another if there's no one waiting keep in mind there's another chair and hardly anyone here I'd say maybe 20-30 inmembers... EVERY OTHER PF ALWAYS GIVES ME 2 AT A TIME!!!

Great gym but keep an eye out on the crowd meter, from 6-9 it’s packed especially now, equipment is in decent shape for the most part. Staff is cool I guess, the gym users are pretty cool too

I was charge $40 for a $20 membership. When I called to ask the guy Why, he says that there were NSF fees when trying to pull my payment. I told him that was not accurate since the account has had sufficient funds to cover the membership payment. The guy at the desk says his manager stated they have trouble with Green Dot banking because it’s prepaid and someone should have told me......I’ve been a member for 6 months, no issues. I asked if they will refund my money for the NSF fee and he says no. Never got to speak with a manager and they obviously don’t care about keeping clientele. They will charge late fees, knowing that they have issues with some banks. Keep the late fee, cause you’ve definitely lost my business!

The staff has inconsistent practices when it comes to the benefits of the black card membership. The manager that was on duty, Janero, was not accommodating in his staff’s mishap. Other locations are operationally ran better than this one.

I just signed up for a planet fitness membership a couple days ago and this was my first day to go workout there. I walked in and there was a Hispanic male at the front counter by the name of Alfredo, who claims he was the regional manager. I told him I had just signed up online and didn’t know what my next steps were. He said that I needed to download the app on my phone to be able to check-in. I told him I didn’t have my phone with me at that time. He said I would not be able to work out without the app check in on my phone. I asked him if he could look me up by name in the computer and he said no. I told him I really believed there was another way they could check a customer in for situations like this one. He said if I was not happy that I could cancel my membership. In my mind I didn’t want to cancel because I just signed up and I haven’t even had a chance to work out yet. This was such a bad experience! Alfredo could have done such a better job at finding a solution. Instead I had to leave and didn’t get to work out because according to Alfredo, I had to have a phone with the app to be able to check in. I hope planet fitness can talk to Alfredo and rectify this. I wouldn’t want any customer to be treated this way. This guy was a complete jerk. I don’t want to leave planet fitness just because of my experience with Alfredo, but I am definitely considering it.