Planet Fitness in Hialeah Gardens offers a welcoming atmosphere with affordable membership plans and comprehensive customer service. Members highlight the gym's cleanliness, friendly staff, particularly Hooly and Kamal, and a well-maintained facility. However, there are concerns about overcrowding and staff professionalism, as well as a need for better equipment management.
Despite some negative experiences, particularly with management behavior and equipment availability, many members appreciate the supportive community and the no-judgment policy. This location is ideal if you prioritize a clean environment and helpful staff, but be prepared for potential crowds and occasional service issues.
Pros:
- Affordable membership plans
- Clean gym environment
- Friendly and helpful staff
- Well-maintained facilities
- Open 24 hours on most days
- No judgment atmosphere
- Good customer service from specific staff
- Convenient and ample parking
- Positive community vibe
- Available fitness classes and equipment
Cons:
- Overcrowded during peak hours
- Issues with staff professionalism
- Poor equipment management and maintenance
Location / Contact
- Address: 8350 Hialeah Gardens Blvd, Hialeah Gardens, FL 33018, United States
- Phone:+1 305-558-7770
- Website:planetfitness.com
Rating Stats
Reviews (72)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 72 reviews.
The address is: 8350 Hialeah Gardens Blvd, Hialeah Gardens, FL 33018, United States .
The contact number is +1 305-558-7770
This service is listed under Gym .
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Kamal Bazzi
9 months ago
Excelent! Good place to make friends and enjoy a good workout. The staff is incredible and professional.
Julio Valdes
9 months ago
Wow!!! This gym is the best I’ve ever seen, super clean, super fresh, super friendly staff. Just super!!
melannie mejia
9 months ago
I actually got a membership here! The staff made it super easy and quick, Ana helped me out she was very nice.
Svg _ Isack
9 months ago
This gym is super good, nice and clean and very kind staff especially Julio who helped when I needed assistance!
Yoka Diaz
9 months ago
I am very grateful especially to the customer service representative, Anayelis. She helped me with my membership. I was not sure and she informed me of all the benefits, hours of operation, and I was able to obtain all the information I needed to made the decision. The service quality was truly exceptional, I can’t wait to come back and start working out. Thanks Anayelis for all your help 👏🏽
Kenneth Paiz
9 months ago
Went in to check on sign up information and was helped by Destiny! She was such a great help and assisted me with all the answers to my annoying questions never lost patience and was determined to help me out! Gym was squeaky clean and she was on point on acknowledging other potential clients/customers coming in the building while helping me as well. 5 star well deserved
Alexander James
9 months ago
I’ve been coming here for a year now and I absolutely love it. Would recommend everyone especially novice lifters to come here. With the help of the workers and the advice the give especially one worker called Mateo, he is a great help. Just awesome.
Favianna Lugli
9 months ago
Had the WORST experience at this planet Fitness. Samantha the manager is unprofessional she yells at club members because “she is Cuban and she speaks like that” (that’s what she said to me), she harass girls specifically because she has self esteem issues!! I emailed planet fitness about the situation and they did nothing!! Definitely don’t recommend going to this club! It’s true what they say about planet fitness being the worst gym to go!
Cho Cheung
10 months ago
Kamal was great, 5 stars. Perfect tour and great sense of humor. 😁 …
Franklin Daniels
10 months ago
Kamal gave us a really good tour. Was great. I signed up.