Planet Fitness in Hialeah Gardens offers a welcoming atmosphere with affordable membership plans and comprehensive customer service. Members highlight the gym's cleanliness, friendly staff, particularly Hooly and Kamal, and a well-maintained facility. However, there are concerns about overcrowding and staff professionalism, as well as a need for better equipment management.
Despite some negative experiences, particularly with management behavior and equipment availability, many members appreciate the supportive community and the no-judgment policy. This location is ideal if you prioritize a clean environment and helpful staff, but be prepared for potential crowds and occasional service issues.
Pros:
- Affordable membership plans
- Clean gym environment
- Friendly and helpful staff
- Well-maintained facilities
- Open 24 hours on most days
- No judgment atmosphere
- Good customer service from specific staff
- Convenient and ample parking
- Positive community vibe
- Available fitness classes and equipment
Cons:
- Overcrowded during peak hours
- Issues with staff professionalism
- Poor equipment management and maintenance
Location / Contact
- Address: 8350 Hialeah Gardens Blvd, Hialeah Gardens, FL 33018, United States
- Phone:+1 305-558-7770
- Website:planetfitness.com
Rating Stats
Reviews (72)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 72 reviews.
The address is: 8350 Hialeah Gardens Blvd, Hialeah Gardens, FL 33018, United States .
The contact number is +1 305-558-7770
This service is listed under Gym .
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Li Green
2 years ago
My favorite location! I've been coming for a little over two years and they always try to keep the dumbbells in their racks. It's very clean and organized. You can take some Hot showers as well. And the people in the front desk always try to help if you have any issues/concerns great customer service 👍 …
Luis Tobar
5 years ago
I have been a member of this gym for 2 months and I love it. The staff is very friendly and professional. Usually, you will be greeted with a smile. The gym itself is very busy during the early morning and in the afternoon. The equipment is very well taken care of, you have a machine for everything you need to work out. However, sometimes you’ll have to wait a long time to use a machine (perfectly normal for a gym). The environment is awesome, you don’t feel judged at all. Everyone is friendly and serious about fitness. The facilities are very clean and well taken care of. There’s always available parking which is really important. The only reason I give it 4 stars is because the weights are never in their designated place, which is not the staff’s fault, but it’s still a bit inconvenient.