Equinox Aventura is a popular gym located on the third floor of Aventura Mall, offering extensive fitness services with exceptional cleanliness and a welcoming atmosphere. Classes are diverse and include options like Pilates and strength training, led by knowledgeable instructors. Members appreciate the professional staff and amenities like fresh towels and a steam room, which enhance the workout experience. The gym’s management actively responds to member feedback and makes improvements accordingly. However, some customers have faced issues with customer service and outdated equipment.
While Equinox Aventura is generally well-regarded for its cleanliness, professionalism, and variety of offerings, there have been concerns about high membership fees, strict cancellation policies, and occasional management issues. Despite these drawbacks, many members consider it one of the best gyms in the area, often citing its quality service and effective classes.
Pros:
- Friendly and professional staff.
- Clean and well-maintained facilities.
- Diverse and engaging class options.
- Knowledgeable instructors.
- Excellent steam room and towel service.
- Effective management responsiveness.
- Convenient location within Aventura Mall.
- Positive atmosphere and energy.
- Great for both solo workouts and group classes.
Cons:
- High membership fees.
- Strict cancellation policies.
- Some outdated equipment.
Location / Contact
- Address: 19501 Biscayne Blvd, Aventura, FL 33180, United States
- Phone:+1 305-935-9514
- Email:concierge@equinox.com
- Website:equinox.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 80 reviews.
The address is: 19501 Biscayne Blvd, Aventura, FL 33180, United States .
The contact number is +1 305-935-9514
This service is listed under Gym .
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Mariya Kalashnik
3 years ago
Overpriced. The worst Equinox. Outdated, lack of customer service and you can’t cancel your membership for the whole year once you sign up. They need to change it if they want to get new clients.
Jim Brewer
3 years ago
LA Fitness has more to offer. This location is an embarrassment to the Equinox brand. OK for a once a year visit but not worth making your primary gym.
Katya Su
3 years ago
I joined the gym in April 16th and was encouraged by Jennifer, who told me I have a month to try it out and will have no problem cancelling if I don’t like it. Unlike other gyms they do not give you a free trial period, but charge - $231 for the first month.I tried it and didn’t like the experience. Instead of waiting the whole month, I requested the cancellation and refund after couple of weeks. I emailed, called and was very clear that I want cancellation and refund. Maria, the manager kept on calling back trying to get me to stay- just froze the membership. I finally was able to get the membership canceled after over a week of back and forth, talking to I think everyone in the club. They do not issue a refund even though it is clearly stated that I had 30 days.The whole experience is not right. I will have to deal with my bank to get my money back.There are plenty of gyms in the area that are better , especially for the price tag.
Andy Valencia
3 years ago
Not a member, but always visit the juice bar when in Aventura Mall for the “Hyper Monkey Shake” it’s been consistently delicious and refreshing. Staff is also friendly and there is never a wait.
Automania Florida
4 years ago
I am happy Left this place the people they have mental issue , trauma , rich complex etc you can't no bring friends because they thinking that you are personal training , thank god that is close l hope never open again!!!!!
Rocco Musumeci - Blackrock Industrial Flooring
4 years ago
Best gym and atmosphere in town, hands down. If you want an elegant, clean, friendly environment to get your workouts in, with great classes and great personal trainers, this is your spot.
All I Ever Wanted Photography
4 years ago
This gym inspired me to come in and work out more! It's super clean and the staff is so nice! I love it here...I would recommend everyone to come in and see the difference. The classes are super fun and effective, and Susan is an amazing pilates instructor.
Adel AlBanna
5 years ago
Nice mall with good shops
DM Dobrick
5 years ago
Great gym
Israel Cohen
5 years ago
Number one gym in Florida, professional system