Equinox Aventura is a popular gym located on the third floor of Aventura Mall, offering extensive fitness services with exceptional cleanliness and a welcoming atmosphere. Classes are diverse and include options like Pilates and strength training, led by knowledgeable instructors. Members appreciate the professional staff and amenities like fresh towels and a steam room, which enhance the workout experience. The gym’s management actively responds to member feedback and makes improvements accordingly. However, some customers have faced issues with customer service and outdated equipment.
While Equinox Aventura is generally well-regarded for its cleanliness, professionalism, and variety of offerings, there have been concerns about high membership fees, strict cancellation policies, and occasional management issues. Despite these drawbacks, many members consider it one of the best gyms in the area, often citing its quality service and effective classes.
Pros:
- Friendly and professional staff.
- Clean and well-maintained facilities.
- Diverse and engaging class options.
- Knowledgeable instructors.
- Excellent steam room and towel service.
- Effective management responsiveness.
- Convenient location within Aventura Mall.
- Positive atmosphere and energy.
- Great for both solo workouts and group classes.
Cons:
- High membership fees.
- Strict cancellation policies.
- Some outdated equipment.
Location / Contact
- Address: 19501 Biscayne Blvd, Aventura, FL 33180, United States
- Phone:+1 305-935-9514
- Email:concierge@equinox.com
- Website:equinox.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 80 reviews.
The address is: 19501 Biscayne Blvd, Aventura, FL 33180, United States .
The contact number is +1 305-935-9514
This service is listed under Gym .
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5 years ago
annoying trainers hovering and staff doesnt fix old equipment.
terry goldstein
5 years ago
Great experience from the minute I walked thru the door. Wonderful friendly staff.
Marco brausa
5 years ago
Place looks awesome BUT that’s it, manager is nowhere to be found and staff is plain rude! Shame :(
Ken G
5 years ago
very pleasantly surprised....was expecting high pressure sales pitch got just the opposite! staff explained everything clearly...classes just what we are looking for. very clean. great location for us. excellent experience.
Allan Lopes
5 years ago
There is not one month I don´t regret signing up to Equinox. After I left, every month they charge me and my wife again. I tried calling, emailing, review on facebook. Had to cancel my credit card several times and magically they find a way to charge me again. This month was even worse cause they charged me twice. My balance was over my limit, affects my credit.
Darcy Smith
5 years ago
I love this gym! The staff is friendly and knowledgeable, the club has great energy, and the classes are the best. The managers go out of their way to make members happy.
Kevin Coombs
5 years ago
First off, I have previously been a member of 3 different Equinox locations, all of which were worth the high monthly fee. However, this location is the equivalent of paying $160 for a Planet Fitness. In addition to that, if you need to cancel within the 1 year marker, they will make your life a living hell and ask for mountains of documentation regarding why.
Shlomi Lavi
5 years ago
Before signing up i was told by 2 different salespeople that I will be able to cancel my membership any time! Now they don't honor it and ignore my emails/request to cancel my membership. Could you belive such respoctful place as equinox would lie and deceive people?? Not only that, since the beginning of membership, I got way too many TEXT massages trying to up sell me their personal training services. DON'T TRUST EQUINOX AVENTURA!!! I have very bad experience with them!!!
R K
5 years ago
The gym is incredible, love the group fitness classes for always being fun and challenging. Staff members are the sweetest, the other members are very nice, everything is always clean! So happy I joined.
Kate Lieshok
5 years ago
I am a member of Equinox since 2015. My favorite location is in Aventura Mall. Very convenient to train and do some shopping after. Jennifer Burke is an amazing advisor. She will always help with all your questions about your membership. Love the trainers and the great variety of classes. Ditto classes are excellent, there is always a line for his barre classes, so better book it in advance. There is no other gym as Equinox. Equinox helped me to get an amazing results in working out.